Firestone Complete Auto Care

Morgan Casto

★★★★☆

a year ago

While the services and labor met my expectations, I am compelled to give a lower rating due to the condition of my car upon its return after an inspection. The interior was noticeably dirty, my seat had been moved all the way back, and my phone holder had been tampered with. The primary reason for my dissatisfaction is the unclean state of my car.

Jason J

★★★★★

8 months ago

I was in a real bind and needed two new tires on short notice, and they went above and beyond to help me out. The staff was friendly, professional, and super efficient. They had me in and out quickly without sacrificing quality or safety. The prices were fair, and the service was top-notch. If you’re looking for a reliable, fast, and trustworthy shop for tires and auto care, this is definitely the place to go. Will definitely return for any future needs!

Kyle Kusseling

★☆☆☆☆

6 months ago

I’m furious, the guys who did an alignment on my infinity this past Saturday couldn’t run an ants go cart 2 laps around a cheerio. I paid for a mount, balance, and alignment with my new supplied tires. What I was in for, was a 6.5 hour wait. But it gets much better let me explain further, in greater detail. My car wasn’t even pulled into the garage for 1 hour after my appointment began. The young guy they had working on my car. Must have spent half his time playing on his phone. Every time I walked buy and caught him. He’d go back to work. So they’re finally done in 4 hours with the initial work. Well, the steering wheel was cocked to the right significantly when I drove it off the lot. I brought it back, they took another stab. Now it’s cocked to the left, another stab, even worse to the right. 4 tries to get an alignment correct. By some freak accident it was finally centered after it being on the rack an additional 2 hours. I was told “at a certain point, it’s not us” the imperfections in the way the tires are molded are causing this. “We can’t determine what’s wrong but it’s not us.” Granted they thought I was an idiot and don’t know I build car and truck motors and side projects in my spare time. Clearly tie rod adjustment is something they can’t quite grasp. To top things off, I went to check all the lugs when I got home. 3 lugs were about to fall off. At least 8-10 lugs were glued on with an impact, so bad, the threads squeaked like they’d been stretched. The others just barely tight. So much for a torq wrench, right guys? I expect replacement studs if any are damaged the next time I have to take the wheels off and back on my car. I plan to talk to district management within the next few days. This has me questioning every aspect of the very simple task they were assigned. Is anything else tight if you can’t tighten my lug nuts? Are my wheels actually balanced? The car seems ok right now. But this was despicable customer service honestly. I plan on the 1 year alignment warranty, and I believe you will make this right should any problems arise in the future with my car.

User 101

★☆☆☆☆

2 months ago

$331 for a spark plug change for a regular car with only 4 spark plugs, nonetheless I can’t have the parts I bought from a different store for a deal be used here rather than theirs. Yeah, keep the spark plug “buddy” horrible attitude customer service on the phone.

J 20z

★★★★★

6 months ago

Chad is an amazing manager. Communication was great and he got me out of the store at the time he said he would, being short staffed and all. I have switched from a different Firestone location to this one and Chad will keep me coming back

Natasia Pierre

★★★★★

a year ago

⭐⭐⭐⭐⭐ Excellent Service and Kind Staff "I highly recommend Firestorm E-Store #002666! The staff is always kind, respectful, and professional. They take care of any issues I have with my vehicle in a timely manner, ensuring everything is handled efficiently. Their customer service is top-notch, and I truly appreciate their dedication and attention to detail. It’s always a smooth and hassle-free experience. Thank you for the great service!" Let me know if you'd like any changes!

wendy j

★★★★★

6 months ago

Excellent customer service! I dropped my car off in hopes of having a repair done by the end of the day, but not expecting it as it was Labor Day. 15 minutes before their end of the day they were taking it back to service it!

Nala Naturals

★★★★★

8 months ago

Every time I get my car serviced Chad makes sure I am in and out in a timely manner. Everything is always explained to me before and after my car is taken care of. Never had any issues. I recommend this Firestone to all my family and friends.

Teresa Ridley

★★★★★

9 months ago

⭐️ 5 STAR RAVE!! ⭐️ Chad & his crew are AMAZING & SO HELPFUL!! They have went above & beyond NUMEROUS times for my tire needs on my vehicles. I’d HIGHLY RECOMMEND this Firestone location for all your tire & service needs!! Keep up the OUTSTANDING CUSTOMER SERVICE!! You guys are THE BEST!!

Tina Kempf

★★★★★

9 months ago

I really appreciate the overall professionalism of the employees that work at this location. They are extremely helpful every time I take my vehicles in, any time I call to ask for quotes, or just when I have l questions about the work that need to be done. They are fair and not pushy and don't try to over sell me things either.

Brenna Cardoza

★☆☆☆☆

4 months ago

The bill was almost $100 more than the quote I got. I asked them to check my why my engine light was on and they didn’t. Also, I waited 2 and a half hours.

Jorge Dacosta

★☆☆☆☆

2 years ago

I called about 7:40 AM to schedule some work for Friday December 1st. I guess the women that I talked said she was supposed to send a link so I could agree to my appointment for Friday, well it's 11:40 AM and still no email, I even checked my spam folder. These people wonder why prophet upset with them? You bring in your car expecting it to be fixed and they push you away, where do you go to fix your car at the last minute? People like this who don't want to work should be Fired and have someone else who wants to do work etc. It just gives the company a bad name, that's why I had to post this so people know even Firestone Management.

Lisa Carter

★★★★★

9 months ago

Great service! I was getting new tires installed up the street when the shop informed me they were unable to do an alignment. I called Firestone and they got me in immediately AND figured out an issue that no other shop could find. Chad was a pleasure to work with and I will most definitely be using this Firestone location moving forward. Thanks again guys!

Jimmy Frost

★★★★★

Edited 7 years ago

I bought my Firestone Destination LE tires in a set of 5 (full size spare for this guy!) and kept careful check on the alignment, tire pressure and rotation intervals to get every mile out of them I could. Then last week I got two nails in the right rear that this location fixed easily enough, fast service, fair price and I'm back on the road! Then the air pressure indicator on the dashboard showed the same tire down a week later. Took it back and there was a NEW nail in the tread too close to the sidewall, so it can't be fixed. #Bummer! They sold me one new tire, put the spare on and took the undamaged left tire and put it up as the spare pretty quickly. Then the technician checked the torque on all the lug nuts and made sure all 4 tires were able to communicate with the air-pressure monitoring system. The final two were nice touches and are the mark of a complete, professional job done well by a technician that takes pride in a job well-done.

Vicki Goldrich

★★☆☆☆

8 months ago

i was dismayed when i had an appt on tuesday july 15th at 11am arrived early and asked the store manager if he can to take my car in early i'd appreciate. i had purchased 4 new tires as i had a flat . .i had been driving around w/o a spare. at 12:50 i called to say i was returning (as i had gone back to work ). I couldn't believe he said the car hadn't been taken in That one of the Tech's (due in at 9am) hadn't shown. Hello why wasn't that disclosed to me when i arrived at 10:15am and i was there for at least 20 minutes. This infuriated us. HIs answer was to say he would refund me my money. this only put fuel on the fire. Again i'm riding around w/o a spare, invested my time and resources. Of course that would have allowed him to wash his hands and leave a customer out in the cold. This is not acceptable business practice. the Service Manage took care of me and got me in thursday and kept me informed on the day to assure all would go ahead as planned. i commend Steve

William Stephens

★☆☆☆☆

8 months ago

Been going to Firestone for well over a decade. Last several visits have been much less than desirable. Most recent experience was the worst. 8 am appointment for oil change tire rotation, repair/secure engine shield underneath and alignment told vehicle would be ready by 4…. Got the vehicle back at 530 only to a mile away when smoke start’s poring from under the hood. Turned around and took it back. Had to wait another to find out the the oil filter wasn’t installed correctly resulting in oil spraying all through the engine compartment and subsequently took another day for another oil change and to get the engine compartment cleaned. Left again only to find out the engine shield still was not secured and was dragging the road….

Bill Scott

★★★★★

4 months ago

The entire staff is focused on their jobs which is taking good care of their customers. Will always return for tires.