Firestone Complete Auto Care

Sean Tang

★★★★★

a month ago

I originally had an appointment with a nearby Big Brand Tires, but their alignment machine was older and didn’t have the specs for a MY25 4Runner. I ended up walking into a Firestone less than a block away to get the alignment done instead. The whole process was quick and easy, and the staff were friendly and polite. I’ve been to several Firestone locations, and this one stands out as the only one I’d come back to and trust for alignments. My car was ready in less than an hour (Walk-in). Highly recommended.

Jasmine P

★★★★★

5 months ago

Traci is truly the best! She went above and beyond to make sure I was completely taken care of. When they only had three of the four tires I needed, she quickly ordered the last one and had it ready in no time. She also gave me the best possible price on four new tires—even beating the prices I got from other Firestone locations nearby. This was my first time at Firestone, and thanks to Traci, I’ll be a customer for life. She’s so sweet, helpful, and thoughtful, and her customer service skills are unmatched. She’s honest, never pressures you into anything you don’t need, and genuinely cares about her customers. Fair prices and the best service I’ve ever received at a tire shop—highly recommend asking for Traci! Cameron is also really sweet and helpful.

Cheryl Ann Arnold

★★★★★

4 months ago

I always get courteous and friendly service whenever I drop by to get my tires aired. This time, I needed a replacement tire and I got a great experience from Cameron Gillespie. He was the Sales associate who attended to me upon my arrival and since I had to wait for the proper tires to be delivered from your Ventura location, I had to hang around your shop for a while. Once the tire arrived, Cameron decided to do the task of replacing my tires efficiently and methodically since other mechanics were busy. He just went above and beyond in his Customer Service. Very respectfully and a decent young man. Thank you for your great service, Cameron!

Nolan Sheridan

★★★★★

3 months ago

Ray and Christian were awesome! Took care of my tire that had a nail in it, and patched it up perfectly! They definitely saved the day for me as I was out of town too. I recommend this spot to anyone in need of a great service!

Miller Family

★★★★★

a month ago

The technicians are very knowledgeable and helpful. They spent a lot of time explaining the recommended services and how soon we should have them performed. The service they performed (oil change, tire rotation, and tire sensor replacement) was done quickly, and I love that they are open on Saturday and Sunday

Thomas Guarino

★★★★★

3 months ago

Certainly! Here's the revised review: --- Thanks to Ray Mori I had an excellent experience with Firestone. They did an amazing job servicing my car — professional, attentive, and thorough. I truly appreciate their expertise and the care they took to ensure everything was perfect. Highly recommend Firestone for anyone looking for dependable and quality car service!

Celeste

★★★★★

3 months ago

Ray and the team took great care of me once again during my last visit. I started going to this location several years ago for the ease of location but have stayed because of the customer service. Always friendly and helpful, never feel like I’m been taken advantage of and my car always comes out better when I leave.

Linda Pierpoint

★★★★★

2 months ago

Ray was polite, professional and competent. He did his best to fit me in on a busy day. I do not live local to this repair shop and noticed my tire light came on and I was losing air. I pulled over to a gas station to fill up my tire and noticed a screw in my left rear tire. The distance I still needed to drive was freeway driving and way too far and dangerous. My wait was not nearly as long as I anticipated and thank goodness this location was open on a Sunday afternoon. I am driving a rental car and needed to repair it right away in order to drive back to my hotel. Ray and his staff were awesome and a life saver. I would highly recommend this location

Jennifer Rodriguez

★★★★★

3 months ago

Had a fantastic experience at Firestone today! Ray was so kind and accommodating! Kept me updated during the process. Rare to come across good customer service now a days, let alone while getting your tires fixed, but Ray exceed all expectations! Thanks so much!

Sherry Sherman

★★★★★

5 months ago

This is a RAVE review for Cameron, the service technician at this location that gladly, quickly and professionally helped me with an air-tire pressure issue.. As I was driving from Orange County, CA to Thousand Oaks, CA on 10/17/2025, I felt a "pulling to the left". I had recently had another drive-through oil change entity in Tustin, CA check my air pressure because I was pulling to the right. It seems as though they OVERFILLED my front right tire with air, heavier than they should have!! I pulled into Firestone in Thousand Oaks and was greeted by Cameron. He quickly checked my air pressure and definitely the front right tire was approximately 8lbs heavier. Cameron quickly corrected the air pressure and was kind, professional, caring and honest! Thank you Cameron! You don't know how nice it is to be assisted by someone as genuine and caring as you!! I hope both your manager Tracy & Firestone see this review. Cameron you are a completely assett! Thank you!

Denisse Quintero

★★★★★

3 months ago

I can’t say enough great things about Firestone and especially Traci! From the moment I reached out, she was extremely helpful and got back to me right away with a quote. She made the whole process smooth and stress-free. When I arrived, they took care of my car immediately, and I was in and out in about an hour—such a lifesaver. The customer service was outstanding, and Traci went above and beyond to make sure everything was perfect. Highly recommend this location!

Breasia Jones

★★★★★

3 months ago

I had an outstanding experience at this Firestone, from the moment I walked in the staff was friendly, professional and were genuinely committed to helping me. They took the time to explain what was wrong with my car and gave honest recommendations. The service was fast and the pricing was fair, I’ll definitely be returning for future maintenance and repairs.

Ben Fischer

★★★★★

5 months ago

I have been going to Firestone for quite sometime. The staff there is very wonderful and very helpful. Traci who is always there to help when I am there has been very kind and supportive and has helped keep my car in the best condition and I am very grateful for her and the entire staff! They always let me know what needs to be done and when it needs to be done. And their prices are the best in town. They really care about my car and always keep it in tip top shape. I appreciate the way they care and always want to keep me in a safe car. I would highly recommend this location for anyone who needs maintenance on their car!!

Debi Faith

★★★★★

5 months ago

I went to Firestone to get new tires and also had my brakes done and the serpentine belt replaced. Dylan gave me excellent customer service — he was friendly, helpful, and explained everything clearly. The prices were very reasonable, and all the work was done quickly and efficiently. I was in and out in no time. I really appreciate the great service and will definitely be coming back for my future car needs.

Samantha Velasco

★★★★★

6 months ago

I had such a great experience at Firestone Complete Auto Care in Thousand Oaks! Traci and her team were amazing — they brought me in quickly, got my brakes done in just about an hour, and communicated everything clearly along the way. They explained the work in detail, answered all my questions, and made me feel confident about the service. The staff was so friendly and welcoming, and the whole process was efficient from start to finish. My brakes feel perfect now, and I really appreciate that they also offer a solid warranty on the brake work. Highly recommend Traci and the team here for anyone needing honest, reliable, and professional auto care!

Nicole K

★★★★★

4 months ago

Firestone is the best! I take my car there for all its services and needs — they are always super flexible and able to squeeze me in. Their pricing is super competitive and they always try and apply every available coupon — no hassle. Try and ask for Ray — he is truly the best!

Brad Harmon

★★★★★

4 months ago

This is a very honest and reasonable tire shops they’ve installed tires on both of my cars several times now, and have done alignments and troubleshooting twice. They stand by their work and are super honest. Highly Recommended!