Firestone Complete Auto Care

Cynthia Benavides

★★★★★

3 months ago

Prompt, friendly service. We are from out of town. We took my son's vehicle there with instructions of what we needed and traveled back home. My son picked up his vehicle after work. It was ready to go. We left our vehicle in good hands. They definitely provided excellent service.

brian keith

★★★★★

3 months ago

Excellent service. Very fast and friendly and courteous. Manager Robert is very attentive, Juan was very good at suggesting tire options and Adrian did a good job on my mom's car. Very happy! Thank you Firestone!

Michaela Gomez

★★★★★

4 months ago

Great service always quick and super kind! Had questions regarding packages and prices. They were very helpful. Highly recommend coming out and getting your maintenance done here.

Katia Escamilla

★★★★★

4 months ago

My mom had suggested this specific location because she said she felt comfortable and sure that she was taken care of. When I went I had all my questions answered or re explained to where I could understand exactly what they saw going on in my car. I’m use to getting round about answered or my questions being answered by another question in order to pressure me into buying something my car dosnt really need. So I appreciate everyone that was working that day and helped me feel reassured that my vehicle (Volkswagen) was taken care of to the best they could inspect. I have been turned away before because it was a Volkswagen in general. So thank you. And also thank you for having some mechanic shops that you’d recommended I could go see about something special & specific for my Volkswagen. Most places I’ve been too did not have any outside knowledge of places I could look into getting my car further serviced.

Billy Shalla

★☆☆☆☆

3 months ago

I tried to schedule service for my fleet vehicle ahead of time, but this Firestone location was extremely unprofessional. They rescheduled me twice. both times after I had already shown up. The attitude toward completing the work was very lax. I even overheard a tech saying he didn’t want to install a heat shield another tech had flagged as broken. Later, they told me the part “didn’t come in the mail,” which felt more like someone just didn’t want to deal with it. Overall, not a dependable or professional experience. I wouldn’t recommend this shop for fleet work or regular service. If you value your time or your vehicle, go somewhere else.

Warren Webster

★★★★★

2 months ago

I've been using Firestone for years. I have always found the Firestone staff/technicians honest, friendly, and timely. The work performed is always excellent, and done at a very reasonable cost.

CC CC

★★★★★

5 months ago

We received amazing and friendly service as soon as I called them to confirm i could have my commercial vehicle towed to them. They were able to help us quickly find the best option for us and fit us in. We had our vehicle back within 3 hours, which was unexpected. We will continue to use them going forward for all of our vehicle services.

Nicetas Sahagun

★★★★★

3 months ago

Excellent job. Staff are helpful and very accommodating. I came in late and they fixed the tire right away as they know I am from California and needed a ride being all alone here. Kudos to Robert.

juan Flores

★★★★★

3 months ago

David and Juan took care of me, quoted me some specific tires I had been looking for and with alignment. Couldn't be happier with service, got me in and out quick. Thanks again ill be recommending this location 100%. Great staff,

Cullen H.

★★★★★

5 months ago

Great experience today. Took in my truck for a repair (replace front struts) and was given a better quote than the dealership as well they got the truck out the same day. The truck now feels brand new. Highly recommend.

Jose Gasca

★★★★★

4 months ago

Always very helpful & informative with the repairs and maintenance on our vehicles. They always have our vehicles ready on the same day which is amazing for our business. Highly recommend this location. David, Juan, Robert & Josue are always helpful.

mags done

★★★★★

Edited 4 months ago

I have taken my car to this Firestone location for 16 years now and I have always trusted their wealth of knowledge, fast and friendly customer service and convenient availability. I appreciate all of their employees from, Chris and Juan up front to the guys working hard on the cars in the back. Thanks for the years of quality service. I'll see ya next time!

Ireneo Sanchez

★★★★★

5 months ago

Firestone always delivers great customer service for me and my family. We don’t take our vehicles anywhere else. David and his team are top notch!

Marcos Herrera

★★★★★

4 months ago

This is my go-to place for all my auto repair needs. I’ve come here for brakes, AC, and an alternator repair throughout the years. They nice, helpful, honest, and quick. Highly recommend.

Rick Mata

★★★★★

Edited 4 months ago

I went to Firestone on north 10.st in Mcallen to get my tire fixxed and the gentlemen their by the name Juan and David we very helpful. Theiy fixxed my tire . Very Good Service . Will go back for car needs and will recommend family and friends.

Jose Martinez

★★★★★

3 months ago

Got a flat during our trip to mcallen, thankfully they were open later on a Saturday evening. I called them and told them we had a rental that caught a flat, they said come on in and within 30 minutes we were back on the road! They took the time to even place our spare back in its place. Friendly and professional staff!

Sebastian Bartolomeo

★★★★★

2 months ago

Robert is always fantastic love these guys quick honest and always have a solution with a any budget in mind. Definitely come for most things they got you.