Firestone Complete Auto Care

Marion Barnett

★☆☆☆☆

4 months ago

Arrived at 8:55 am for an oil change,1st one here. Oil change wasn't done until 10:45. They stopped working on the oil change to assist customers who came after me. This should not take almost 2 hours.

Manuel Cañas Jimenez

★☆☆☆☆

5 months ago

I went to get the state inspection done to renew my annual sticker. First, for such a simple process, it took them an hour and a half, and then they told me they couldn’t give me the pass letter to take to the DMV. They said it wouldn’t print and that I should come back another day for it. Terrible service.

Mike

★★★★★

8 months ago

Just had the best experience with this Firestone auto complete. Very nice people! Experienced a car lock out very close by. Went to one shop and they couldn’t help me, went to Firestone and they offered to help me retrieving my Keys out of my car in this crazy heat. It’s been a long day. I just got my car out of the tow yard this morning and then for this to happen, I was really grateful for the help. Says a lot about a business to stop what they are doing, let me use their phone and to help someone in need and I appreciate it. Thank you guys!

Megan Inskeep

★★★★★

7 months ago

I had a lot of issues with my Volkswagen and the dealership kept “fixing” it but the issue would not resolve. I was literally breaking down whenever I drove, and after spending too much money only to have the issue continue to occur I came to this Firestone. Michael, the manager, is very transparent and he and his team helped me so now I can actually drive my car. I have a foreign car and they even consulted with a different store to help get to the bottom of the issue rather than just guessing and sending me on my way like the dealership was doing. I highly recommend this location!

Tati Henao

★★★★★

5 months ago

Excellent attention and service, very kind and attentive. I always come to this place for everything related to my car. They explain things to me, give me advice, and are always attentive to the follow-up on my car’s repairs. También hablan español y son muy amables!! Amo este lugar 🚗

Waynell Henson

★★☆☆☆

a year ago

I have been a customer of this store for more than 20 years. I was called 30 minutes before closing to pick up my vehicle and could not make it by closing. I was there the next morning at 8am. My car was vandalized inside and out. Managers were kind with respect to my service. I believe the work was done well (this is why I give a 2 star review and not 1). However, no employee was concerned or offered any next steps. I asked about an incident report or filing a claim and I was told to complete the survey to have the ability to report.

De'Coreion Moore

★★★★★

4 months ago

Great service and excellent hospitality!!!! Same day quickness. Those guys are working hard so come support them by getting your autocare with Firestone (This is not a paid sponsorship)

kathryn chambers

★★★★★

5 months ago

I've been coming here since January 2025. I've got a 25 year old Honda CRV , and I've had a few issues this year, lol. I've also had other places tell me there were things wrong with my car, and this Firestone told me that they're not wrong. So they've saved me a TON of money. Everybody is also very friendly and efficient . They don't talk to me like I'm some dumb woman. I plan on keeping my sweet, old car forever, so I will be coming here forever. Yeah, sometimes I have to wait awhile, but theyre busy cuz they're awesome.❤ Also, I wanna' say that several of the bad reviews are from different stores, not this one.

King Millionaire

★☆☆☆☆

6 months ago

What an absolute waste of time. Brought my car at 0730, came back at noon and they still didn’t know what was going on with the tires. Shaking and wobbling when driving. They told me they rotated the tires which they did. I pick up my car at 1200 and drove 30 minutes and starting losing air pressure. Stopped at a tire shop and turns out one of the tires is bad so I’m replacing it. This car was at Firestone for 5 hours. Had they actually checked the tires they would’ve seen one of the tires had wires coming out,a hole in it, and needed to be replaced. So my point is this location does not do thorough work. Should be ashamed of yourselves, I could’ve had a blowout which would’ve been crazy seeing I just left your shop.

Evan Pipkin

★★★★★

5 months ago

Came in late on a Sunday night with a nail in both my front tires and Michael and the team fixed me up. They even stayed late to make sure I had my car back same day so I would be able to go to work in the morning. Great service!

Heather Christenson-Reeves

★☆☆☆☆

4 months ago

Asked for an estimate for a specific reason-was not told over the phone that estimate included work not discussed or shared with me, specifically including tires and alignment. Furthermore, despite airing up my tires, one tire was very low, three tires’ valves were very loose and fourth was completely missing. Upon further investigation-there was no known reason for low air in tire

Joab Gomez

★★★★★

4 months ago

The team at this location were very informative and efficient. I can't believe how fast I got in and out with the best service I've had in a long time. I was not alone that day and they were busy, but they did not fail to be courteous and respectful to everyone that was there for service and those that followed in that hour span that I was there. Great team and they should be recognized.

Melinda Dague

★★★★★

a year ago

My car alarm was going off randomly. In the past, it was the battery that was the problem and needed to be replaced. I went to Firestone since it was close to home and they offered a free battery test. The Manager and Front Desk Assistant were both very friendly and helpful. I was happy to experience an auto repair shop with knowledgeable and honest employees. While I was waiting, they had the TV on showing, "Friends" episodes. It helped the waiting time go by more quickly. I noticed the care that was given to each customer. The Manager really seemed to want what was best for each person she interacted with while I was there. I hadn't planned on writing a review, but after witnessing outstanding service, I had to write a glowing review. My car battery was indeed the problem and I was referred to the dealership for further testing, since my car is a hybrid. Again, I appreciated their honesty!

Demetrio

★★★★★

3 weeks ago

The parties tending to my request concerning my6 Car were attentive and kept my up to date on the progress and recommendations were welcome. The only thing I did not receive was the cost on my cars tire rotation.

Tequila And hops

★☆☆☆☆

4 months ago

After 7 hours in the shop, I declined work. I had asked for an estimate for a specific reason-was not told over the phone that estimate included work not discussed or shared with me, specifically including tires and alignment. How do you roll two new tires into an unrelated estimate and not mention that as part of the cost? Furthermore, despite airing up my tires,, as mentioned on the invoice, one tire was very low, three tires’ valves were very loose and fourth was completely missing. Upon further investigation-there was no known reason for low air in tire

Victoria Fitzgerald

★★★★★

a month ago

I am so happy with the care my vehicle has received here. Junior and all the men working here are kind, professional and thorough. They do a wonderful job. I couldn't be happier.

seth mcwhorter

★★★★★

6 months ago

I had an excellent experience at Firestone thanks to Michael G. He went above and beyond to help me. From start to finish, he was quick, kind, and efficient. His professionalism stood out—he explained things clearly, offered helpful guidance, and made the process smooth and stress-free. It’s rare to find someone who combines both speed and genuine care for the customer the way Michael did. I left feeling confident and well taken care of. I highly recommend both Firestone and Michael G for anyone looking for top-notch service.