About Business
For professional Car Repair care in Garland, TX, Garland, look no further than Firestone Complete Auto Care. Their team excels at delivering top-tier results for Tire shop, Auto air conditioning service, Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 3.7/5 rating based on 323 pieces of feedback. They have become an integral part of the Garland, TX community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Garland, Firestone Complete Auto Care is ready to assist with your next project or repair.
Google Reviews
Antonio Corral
★★★★★
a month ago
They always take care of my vehicle and provide a quality service at fair prices.
tina roberts
★★★★★
4 months ago
Came in early in the morning for a low tire pressure light, turns out I had a screw in one of my tires. Even though I didn't have an appointment Gersson got me taken care of fairly quickly.
Andrew Arnold
★★★★★
3 years ago
Mike and the crew helped me get in and out today. I needed an inspection and they were ready to take care of me. Thanks Mike for the great service and sharing your advice. Blessings in Jesus Name Amen. # Trusted Firestone
nancy wrozek
★★★★★
6 months ago
Discovered on a Sunday afternoon that my radiator was cracked and leaking and that there was no coolant in it. These guys installed a new radiator and had my vehicle back to me by 6pm that day. Everyone was polite and professional.
Jade Jiménez
★★★★★
9 months ago
I absolutely adore this place! It took hardly any time at all to get my car checked and fixed. I had the pleasure of meeting the manager, Shaun, who was genuinely interested in my experience. He was so attentive and made sure everything was taken care of. Overall, it was a fantastic experience!
Yared
★
☆☆☆☆
4 months ago
They Send me coupons that they don't owner it even though I proceed the oil change and they mechanic guy come over with work orders and I declined that and he is so upset and acting unprofessional way. I came here for my oil change the past four years. This will be my last one.
Joe Bentley
★★★★★
a month ago
Great service from Alex and Jose. These two dudes went up and beyond the call of duty and we're a great help to me. I highly recommend this location
VIC LASHAWN
★★★★★
3 years ago
This store is absolutely incredible & efficient. Big thanks to James for getting me everything I needed in order to get to my emergency in a timely manner. Its great to know you have a Firestone who puts their customers first. I will be back & highly recommend. Btw, great tires & quality warranty.
Akwara Efe (efe houston)
★
☆☆☆☆
4 months ago
Should have read the reviews. Terrible customer service. Rude and unruly. Already did a quote with another franchise in Plano, came in to clarify if they offer the same. These were so rude. I’m taking my business outside of the entire franchise
E. CasEm
★★★★★
3 months ago
Came in for a break inspection and a quote, Gerson took care of me right away. Quick service and good customer service. Would definitely come back!
J Lucas
★
☆☆☆☆
6 months ago
I just listened to the manager at this store completely demean and disrespect another customer who was coming in with an issue that was warrantied for their labor and parts. He called yesterday, as did I, and was given one set of information only to be told something completely different when he came in as he was told to do this morning. She can’t call suppliers about parts. She can’t guarantee appointments and she talks down to paying customers and those needing warranty repair. I lost faith and took my vehicle elsewhere. Her second in command she have her job, bc he was very kind and respectful.
Vikram Shah
★★★★★
a month ago
Very honest people. Jose was very genuine and him and Robert didn’t try to upsell me one bit. Alex is good too
Tyler Otto
★★★★★
a month ago
Jose and team saved the day when I got a tire puncture 2 hours from home and I needed to pick up my kids. Very understanding people and would definitely recommend.
Matthew Howell
★
☆☆☆☆
a year ago
I had an appointment at noon for a tire rotation, wheel balance, and an alignment. I arrived at 11:50. My truck was not moved into the shop until 3pm. Then the work performed took another 2 hours. I also voiced what I wanted for my alignment and now my steering wheel is crooked, and my vehicle pulls to the opposite direction to my original complaint. Why did it take 5 hours to deliver shabby work? I am beyond disappointed with Firestone. Usually my visit to any Firestone shop is perfectly fine, but this one has been the exception.
Cynthia Hill
★★
☆☆☆
Edited 3 months ago
Update Dec 3, 2025, just left the free air check at discount tire because my car has been veering to the right after leaving Firestone. Discount Tire said my tires are already showing wear because they need an alignment! What! The tires are not even 10 days old! They already need to be rotated and aligned and prior to going ro this Firestone i would regularly check the alignment and it was always straight! Now I have to pay another $100 which I don't have or risk ruining my new tires more. After discovering bad tires on my car the day before and realizing that a small tire place in Arlington took my tires off my 2 new Firestone tires in the summer when they were suppose to take off the 2 bald tires (ultimately that's on me for not checking and just assuming) so I was in a tight cruch being Thanksgiving week, I was able to order tires online and make an appt for this location to put them on. I was rushed and worried about them getting my tires on in time for me to make it to work and forgot to get my lug nut thing out of my trunk so they could get the tires off and they didn't ask. Then came and said one was giving them issues and it'd be $200+/- more and that's when I mentioned the lugnut thing in my trunk. After paying I asked them to review my previous purchase last year in Dec and they said they also did the same thing on the same tire and that store also didn't ask for it however when the side shop over the summer used it they had no problems taking it off! Lesson learned when I hand over my keys make sure to hand over the lugnut key thing! They got $400+ from me on 2 separate visits for the same supposed issue! Otherwise good time on replacing the tires, I made it to work. After work I noticed my car is veering to the right when I let go of the wheel instead of going straight like it had been.
TEXAS MOTORRAD
★★★★★
6 months ago
The manager Kacie was so awesome to deal with! Her friendly smile will set you at ease quickly- I do not know much about cars , but she does and she quickly explained in enough detail that even I could follow and understand… she did this in a non condescending way and that really made me feel good. She explained the price break down of the labor and parts so that it made sense for the repair. I checked the Toyota dealer and the repair was going to 3 times higher. I’m so glad I went to firestone and Kacie got me back on the road … nice to see a trustworthy person that is so willing to help out.
Muhammad Fahim Nazari
★
☆☆☆☆
a year ago
I living in McKinney I just come to this Firestone Complete Auto Care 4570 W Buckingham Rd, Garland, TX 75042 for state inspection one of the employee told me inspection can be mission 20 minutes or one hour but more than three hours. I was just waiting and they still told me you have to get like one hour hour more if they cannot work I’m requesting from Firestone Complete Auto Care management to take care of the customers. I just arrived at 12 o’clock after 5:30. It didn’t move my car in the shop. They don’t know how to talk with the customer it’s on unbelievable. I also told and reply that I am going for my duty. It will be start at 5:30 but they told me you have to wait one or two hours more. I don’t know what they’re doing inside and requesting from you guys take care of your customers, please if you cannot take care of your customer please close the store
Aisha Heath
★
☆☆☆☆
a month ago
On Friday, 2/13/26, I had an appointment for 8 am, I arrived about 7:45am, the building was closed, lights out, garage doors down. I walked up to the door but, there appeared to be no one inside. I tried waiting until about 8:10 to see if anyone would come but, whoever was the opening team did not open the store until hours later. I ended up going to another location who was able to get me in that day but, I feel it is quite unprofessional to not show up for customers who have taken the time out to make appointments and come to the location, yet, the opening team/staff is nowhere to be found. Hopefully, such issues can be resolved expeditiously.
Theresia Redaelli
★★★★★
2 weeks ago
These guys are amazing! I got a flat hitting a pothole on Saturday night, and not only did they fit me in but drove to another location to get a tire because they didn’t have my size. 10/10 recommend!!! Shout out to Jose and Robert!!!
Larry hernandez
★★★★★
3 months ago
So I would love to give a positive review for the front desk, lady who had excellent customer service and explained everything her name was Kacie so give her props! I previously had had my truck aligned somewhere else twice in the past three months and it kept veering into the right so I couldn’t figure it out so when I went to Firestone, they actually diagnosed the problem and recommended some parts to be installed and now my truck is driving so much better straight and no more shaking. She didn’t try to upsell. She just told me these are my options and what I could do glad to give a shout out to the team there.
