Fix Auto El Cajon

Paul Jenkins

★★★★★

a month ago

Fast and excellent work. They send communication of status of the repairs at every milestone. Staff are very professional and courteous.

Jacqueline Dazo

★★★★★

6 months ago

I would totally recommend this place. Very processional, communicates timely. My husband and I are very satisfied they did well on the repairs of our car. Lalo always communicates and provide updates timely.

Sharif Fetrat

★☆☆☆☆

3 weeks ago

Very unprofessional service. They damaged my car instead of fixing it properly. Poor workmanship and very rude attitude. I do not recommend this place.

Denise Gasque

★★★★★

4 months ago

Lalo was very detailed explained step by step the entire process facilitated me the rent a car. Keep me informed of updates. Very nice and very knowledgeable. Great service over all. Highly recommend Fix Auto.

Briana

★★★★★

4 months ago

Lalo had great communication & explanations for the whole process. I really liked that they even wash your car for you after the repairs are complete, made me feel like I was picking up a brand new car!

Jamarr

★☆☆☆☆

Edited a month ago

All though my car was repaired and painted a day before they said it will be done (2weeks) for minor damage to corner panel, it’s like they didn’t sand the car before they painted and also paint does not match. Also left masking paper and tape around the gas tank. Been waiting for a call back for a few months now and I haven’t heard from anyone.

Ginalynn Quitoriano

★★★★★

5 months ago

The whole process of repairing my 2021 Toyota RAV4 was so easy and pleasant. I had gotten in an accident in 2023 and hesitated on having it repaired because it wasn’t covered by insurance at the time. I was referred to Fix El Cajon by a family member and was treated just like that when I arrived at the shop - like family. Every face that met mine was friendly and welcoming. Our estimator Lalo was thorough and honest about the repairs I needed and showed genuine concern. They kept in contact with me through the repair phases and when I picked up my car- it looked like nothing ever happened! The work was so good! If I find myself needed collision repair, I’M DEFINITELY COMING BACK!

Jeremiah Tarvin

★★★★★

a month ago

Fast and considerate, got a voucher for 3 free hand washes from them so I could avoid putting my new repair through a machine wash. Hassle free and as low-stress as possible!

Ernesto Guerrero

★★★★★

a month ago

Lalo was super helpful from the beginning. Kept updating through the process. Great customer service. They even finished 5 days then anticipated.

Natalia D

★★★★★

6 months ago

⭐️⭐️⭐️⭐️⭐️From Start to Finish, They Delivered Excellence — Especially Art! I was introduced to Fix Auto through my insurance company, and I’m so glad I was. They were very helpful, gave excellent service, and worked with me to finish my car repairs as quickly as possible. I had the pleasure of working with Art, who did a tremendous job handling my case. He was empathetic, professional, helpful, and very knowledgeable. His service isn’t just 5 stars—it’s 7 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️! I’m truly grateful for his help. Even before I met the team, I felt reassured—when the towing company came to pick up my car, the driver told me he trusts Fix Auto because they repaired his car, too. He said they did an outstanding job with the paint, while other places don’t always do as nice of a job. That gave me peace of mind before I even arrived. I highly recommend Fix Auto. Don’t hesitate to use them—they go above and beyond. Thank you!

stephanie Tomlinson

★★★★★

a year ago

I am very impressed in the work, communication, and efficiency. They had my car for 2 weeks. The paint job, the cosmetics, and overall feel of the car it was like "New Car " Robert was our advisor, he helped us touch up small dents with paint left over. He went above and beyond. We appreciate the shop for the people thy hire, really like the atmosphere. I highly recommend Fix Auto Collison.

VJ Inzirillo

★★★★★

4 months ago

All in the staff of Fix Auto were very professional and helpful. Seeing our needs and assisted in getting the estimate approved by the insurance company and we're ready to start work the next day. Received our car back two days before the promise date which was very helpful. After their completion our car look new again.

Kerry Mensior

★★★★★

5 months ago

Wow! What a great experience! While no one enjoys having to take their car in for repairs, Fix Auto - El Cajon made the experience as excellent as possible! Lalo was super personable, kind and understanding. He was very easy to work with, explained everything in detail and patiently answered all of my questions. I could not have asked for better service and the repairs were impeccable as well. Fix Auto is easily the BEST collision repair facility I've ever used.

Manny Prieto

★☆☆☆☆

a year ago

I took my 2009 Toyota Corolla to this shop after a car accident, expecting a straightforward and professional experience. Initially, everything seemed fine; I had an appointment, checked in, signed some paperwork, and left the car in their care. Unfortunately, things took a disappointing turn soon after. Throughout the repair process, I was diligent in keeping in contact with the shop, my insurance company, and my lawyer, making frequent calls to stay updated. However, the shop never mentioned that storage fees were accumulating on my vehicle. I only learned about these fees--over $1,500--when my insurance company was ready to pay. The lack of upfront communication left me feeling blindsided and as though I was being taken advantage of, especially given that this was my first accident and repair experience. The shop's communication was not only inconsistent but also incredibly frustrating. They withheld my car until the storage fees were paid, and despite multiple attempts by both my lawyer and insurance adjuster to reach management, we received little to no response. They seemed entirely uncooperative, unwilling to address my concerns or even return calls. When I finally recovered my car, the poor handling of my vehicle was clear. My bumper was missing, and I had to go back to retrieve it. Items inside were disorganized, and they neglected to reattach the rear lights, which I had to reinstall myself. Shockingly, it even appeared as though a dog had been in my car. This level of unprofessionalism and disregard for my property was astonishing. Overall, my experience with this shop has been extremely negative. Their lack of transparency, poor communication, and unprofessionalism have made a stressful situation even worse. I urge others to reconsider using this shop and look for a more trustworthy and reliable autobody service.

Maria Corona

★★★★★

a month ago

They keep their word and finish on time, excelent customer service, office staff and shop employees very attentive and polite,thank you

Cynthia Hartman

★★★★★

Edited a month ago

I had a wonderful experience Fix Auto, El Cajon. I had purchased a car and 3 weeks later I was rear-ended. I was worried that my car would never be the same, in perfect condition as it was when I bought it. Every associate that I engaged with at Fix Auto put my concerns at ease. I was told what needed to be done, given a date when to expect the repairs to be done, and not only did they meet that date, but I was routinely given updates on the progress of the repairs. When I picked up my car, I was blown away. The paint job was beautiful and to be honest, it looked better than it did before the accident. Thank you Fix Auto for reaching far beyond my expectations and kudos to Lalo, who did such an amazing job on my car! Keep up the good work!

Habib Mirzaie

★☆☆☆☆

2 months ago

The repair service was very disappointing. It was initially promised that all the parts would be ordered and the car would be delivered on time. Instead, I was faced with significant delays. When I picked up the car, I noticed that parts that did not need to be painted had been painted. The driver's door and the passenger door, which were not damaged at all, had been painted. Also, aftermarket parts had been used instead of the original parts and some of the broken parts had not been replaced. In addition, the headlights were installed aftermarket and the plastic parts on the front bumper were not installed properly. These problems caused wind to enter when the doors were closed and the quality of the work was not at all as expected. When I took my car there for the second time, I informed them that original parts were not used in my vehicle. They told me that when they contacted the insurance company, the insurance company instructed them not to use original parts and to use cheaper alternatives. Despite this, the repair cost reached nearly $9,000. The parts that the insurance company paid for were supposed to be original, but instead, the lowest quality parts were used for my car. Additionally, after the repair, the vehicle was not cleaned, and some promised parts were not replaced. Overall, the service was far below expectations and not as promised by the insurance company.