Inland Kenworth - El Cajon

Jay

★★★★★

3 years ago

Just wanted to leave a review on my experience with this shop, first off, BIG UPS to Nate and the beautiful young lady at the servicedesk, They were super nice!! I've been to many shops and I must say these guys actually cared about my situation, the shop techs were very knowledgeable, guys I thought I was having after treatment issues and anyone in Trucking knows that any shop could have agreed with me and charged me, but they were very honest and knowledgeable, after troubleshooting,the issue was nothing serious at all, they had me back on the road in no time!!! Great shop for repairs, FYI, can't bring your trailer no room for that. Bobtail only. Thnx for every thing GUYS!!!

Julie Cruz

★★★★★

7 years ago

I had trust issues after being to many other dealerships. These guys are the most honest and fair of anywhere I've been. They get to the issues and get it done. They don't find trumped up issues just to rack up the bill. The staff is awesome. I will gladly recommend them, and I will always use them for future repairs.

Angkor ATI

★★★★★

3 years ago

I brought my tractor in for service, I was expecting to be waiting for awhile but to my surprised my tractor was done in just two days. Unlike other dealerships including other shops. I usually had to wait one to two weeks for the technician to work on my tractor. I will definitely refer other drivers to come to El Cajon Kenworth. The staff at counter were very helpful every time I’m there. Thank you so much for that.

Scurvy Dawg

★★★★★

a year ago

So Inland Kenworth in Fontana left me with the opinion that I'd never do business with any Inland again because of a sales incident in 2020. And until I was left with no choice in April of 2024, I had not given any Inland Kenworth one red cent. But when you are under a load, have a Paccar engine, and the only other shop around is telling you it will take a week to even be seen, and the Inland location in El Cajon is saying the can at least plug into your truck and see why you have both check engine lights, you tend to reevaluate your situation. Turns out, I made a wise choice going there. Not only did they do exactly what they said they would, they repaired my issue THE NEXT DAY! Less than 24 hours after initially showing up, I was back on the road. That's what I like to call doing me a solid. I will not hesitate to go back to them again. I might even be willing to try other Inland locations now...all because the service department at the El Cajon location is on top of their game, at least a far as I'm concerned.

Chip Shelly

★★★★★

4 years ago

Talk about outstanding! Before our truck even got there in the tow truck we felt better. The service dept. is open and honest. They got our truck in the next morning had it diagnosed, had Dana contacted and had the warranty warranty work authorized the next day. Communication for me is key and they kept us up to date all through the repair process. I give them 10 starts.

Raskirubel

★★★★★

2 years ago

Very Professional! Excellent service. Matt and Lewis at the service desk were super nice. Was able to get back my truck in three days while I was expecting to wait for a while, and to a surprise I paid less than what I was told at first day. I wish other dealers learn something from El Cajon inland KW. I definitely recommend 100%.

Upul Dissanayake

★★★★★

6 months ago

Great people, quick attention, great communication. I am really happy about there service.

jason garlock

★★★★★

3 months ago

Amazing techs...diagnosed the problem quickly and fixed same day

Maira Linares

★★★★★

6 months ago

Great communication, appreciate Matt talking with our company’s usual mechanic to get an issue resolved.

DT

★★★★★

4 years ago

Inland KW is on top of their game.. I can’t say enough about how professional they are.. I live in Murrieta and this is the only place I’ll take my truck.. Matt Morris in service is full of knowledge and they’ll get your Rig in and out.. No games played here.. I highly recommend them..

William Hoagland

★☆☆☆☆

a year ago

The truck was towed in for a bad computer that Wood purchased from Kenworth truck was there two days before they could replace the new computer I bought with another new computer. This was the fourth time I brought the truck back for the SCR system being broke. It seems to only go about 6000 miles or less but they’re able to charge me $5000 or so each time I bring it in and it’s always something else. They charge 500 and $12 to hook it up to the computer and if they read anything else on the computer they charge you another $500 to tell you what that is they’ll charge for additional tests up till they get there $5000 mark

Daniel Delgado

★★★★★

2 months ago

It was a very good service fast and professional thank you guys from service Deparment

Hennadii Bahdasarian

★★★★★

2 years ago

This is not the first time we use the services of this service, we really like working with it! Repairs are carried out efficiently, quickly, for adequate money. Separately, I want to point out the service manager Luis Vieyra, a very good professional, we really liked the experience of working with him, thanks to him and his colleagues, we only stayed with this service! Feedback from ETS Global Logistics LLC

Tebra

★☆☆☆☆

a month ago

Call them to check the hours before going there, neither google or their own website are accurate.

Thomas Ryan

★★★★★

3 months ago

LAURA- WAS GREAT PROFESSIONAL, FRIENDLY. ALSO MATT WAS GREAT. VERY EASY TO TALK TO. WORK WAS ON POINT GOT IT DONE QUICKLY . TO GET ME ROLLING AGAIN THANK YOU GUYS.

eric taylor

★★★★★

7 months ago

I honestly can't say enough how amazing they are at Inland Kenworth, today my wife and myself ran into an extremely unexpected issue, the caliper bolts fell off on my F-250 we luckily got it into the parking lot at rhe El Cajon Vet Hospital rite next door to Inland. In a hope and prayer I ran over to Inland and ask for a humble favor, a jack breaker bar and socket. One of there techs walked into the service office same time I asked, the gentleman at the front desk asked what time are you off he said 3:30 he asked if wanted to stay late and help a stranger and he did. He met me at my truck with his service truck and a jack, ran me to the parts store to get my caliper bolts and back to my truck. Got the truck fixed and road ready in less then 40min, I offered him a donation for his time he refused it, I ran over to the office everyone was gone exp the service desk Gal, I said I want to buy everyone pizza for Friday she also refused and said we are just happy you got it back going and it all worked out. I truly can't say how humble of an experience this was, I wasn't a paying customer just a stranger in need of help and they went over and above to do just that. If I could give them 100 stars it wouldn't be enough. They truly reminded me today that this world still has amazing people in it. Thank you so much for your Help today. It will not be forgotten!!

Sarmad Danial

★☆☆☆☆

3 weeks ago

I had a frustrating experience with the parts department at Inland Kenworth. I purchased a part about a month ago from one of their salesmen. When I went back to return it, I was told they couldn’t process the return because their system had been updated and my old receipt was no longer in my account. Instead of trying to help or offer a solution, the salesman jay had a bad attitude and acted like it was my problem. There was no effort to look up the purchase another way, check past transactions, or escalate the issue. I understand systems get updated, but that’s an internal issue — customers shouldn’t be penalized for it. When you spend good money on truck parts, you expect professional service and basic support. The dismissive attitude made the situation worse. I’ll definitely think twice before buying parts here again.