Fix Auto Tucson - Thoroughbred

Amber K

★★★★★

2 months ago

This place was recommended by my insurance agency for electric vehicles. They did an excellent job with a spotless repair, quality communication and keeping you up to date with timing. My car was fixed so quickly! Pricing was transparent and they worked with my insurance well and directly. Would highly recommend to anyone with an electric vehicle!

cameo davis

★★★★☆

4 months ago

Fix Auto did an amazing job on my car! They repaired my bumper and my car looks brand new again. They even went above and beyond by buffing my headlights, which I really appreciated. The team was timely, professional, and kept me updated throughout the entire process. I highly recommend Fix Auto for anyone needing quality, reliable auto repairs!

Angela

★★★★★

a month ago

Fix Auto Tucson, most definitely a 5 star rating! Highly communicative of time frame to repair my vehicle. Beautiful repair work done and feels like I'm driving a brand new car. Thank you

Pi My

★★★★★

5 months ago

I had a fantastic experience! From the moment I walked in, the staff was friendly, professional, and clearly knowledgeable. They took the time to explain what was going on with my car. What really stood out was their attention to detail and customer care. It’s rare to find a shop that’s this trustworthy. I’ll definitely be coming back for all my future needs. Highly recommended to anyone looking for reliable, top-quality shop!

Neil Esqueda

★☆☆☆☆

Edited 10 months ago

Can't rate less than 1 star. If you read the "From the owner section" they call themselves a quality body shop and work tirelessly to ensure you and your vehicle leave their shop satisfied. Not for me. I was in a minor accident that dented a fender and scratched a small portion of the front bumper on my car. They were friendly to get my service and quoted about 2 weeks to complete the job so I dropped the car off toward the end of Oct. After 2 weeks, the car still has not been started because they couldn't get a fender and didn't want to repair current one. Shop denied my request for a rental or compensation on the work. Kept the car another week with no progress and had to have them put it back together. Picked up the car and there were scuffs and light scratches on the bumper that weren't there previously. Shop failed to do walk around with me before leaving so luckily I never left. Had the GM come out to show him and he said, "it's coming off with my thumbs." So I asked if it's ok to return a vehicle with more damage than how it came in and he said they could take care of it another day since the person left for the day. On my way home that evening a headlight wasn't working and so I called the next morning and they said they can look at it when they buff the bumper. Told them I don't think I would because of the lack of ownership and respect I got from Kevin. More of a part install and paint shop if you ask me. Update: if you are still reading then you may want to know that management is paying people to remove bad reviews which is why they have such high ratings .

Himanshu Parikh

★★★★☆

4 months ago

Took Tesla for body repair. Friendly service. They explained everything. Workmanship is very good and car was fixed in a satisfactory manner. Only reason four star is that it took them long time to procure parts to do the repairs. Recommend this shop for body work needs.

Priscilla Decoy

★☆☆☆☆

4 months ago

lack of transparency and communication. We are out of state, I’m 25+ weeks pregnant, I’ve put off an appointment up to another week. Beating around the bush, instead of being transparent is why this review is being written. We’ve also escalated it with State Farm to flag this shop. If you have a Tesla beware. It’s been 3+ weeks btw. Let me preference by saying, our Tesla should’ve never left Tesla initially until they fixed the coolant issue. What happened was the body shop picked it up prematurely (we assumed everybody in this situation knew what they were doing) the body shop also claimed they do “everything”. The car was picked up, the car overheated AT fix auto and wouldn’t open. On the phone call we just had, they claimed they couldn’t get into it initially. ThankGod State Farm was listening to the blatant lie, because then they admitted after we left it overheated. Let me also note, the car WOULDNT have over heated if Tesla did what they needed to do before the car got picked up. When we FIRST initially went to do the walk thru, she even noted it was still leaking coolant (hehe ha ha )- I’m not a mechanic or familiar with cars but I even know leaking coolant could lead to overheating issues, and it’s a TESLA. The next day, the car overheated. In short, negligence happened from that very FIRST week in the first pick up that happened. We called them and they kept trying to make us feel like retards by saying “we don’t control when the parts come” - we know that, we get that. That’s why we’ve graciously WAITED for OVER 3 WEEKS NOW. The PROBLEM is, due to their negligence with lack of communication between them, and tesla at the VERY BEGINNING. IF the issue was fixed before being taken to the body shop, the car in turn WOULD NOT have over heated. The issue is NOT JUST how long it takes the parts to get there.. and even then with that, we were given a time frame, instead of just saying “parts are en route, we don’t know”. We are MORE than understanding, but don’t beat around the bush especially when your customers are out of state. State Farm has already said they’re escalating, as they can see the damage estimate went up from around 2K to 4K+ due to overheating. I’m sure they do good work, but learn to communicate better, and don’t make your customers feel like retards when you guys can’t just be straightforward. All of this and the audacity to say “well whose gonna pay me for the 400$ part because Tesla doesn’t do returns” I don’t know, but not us. AGAIN, you pay for your negligence at the beginning, NOT US. And thank God it’s documented. The audacity to say that to a customer who’s been more than patient? For the part time issue, She texted us Thursday she was waiting on a PART, and it would be in Monday. It came Monday but then told us today (Tuesday) there is MAGICALLY another part she didn’t initially tell us about. So apparently it was TWO parts but only told us one? You see how confusing and frustrating this is?? and then say “whose gonna pay me for it?” Because we are leaving and taking the car to another shop where we are from… What?? Attached are the text messages. Notice how it’s ONE PART. Again, communication. Even Tesla said they weren’t sure why it was picked up pre maturely. We also had to stay on top of the issue to make sure it didn’t get dragged on any longer. It was all extremely stressful. It took them 4 days (closed 2) to get someone from Tesla to go to their shop-to try to open the car after overheating and they couldn’t do it there .. so it was another day or two of just sending it BACK to Tesla. A whole week was wasted at the beginning. And then to try to lecture us on how long parts take and we have a new Tesla. We know this … the primary issue was the first week, PLUS the lack of proper communication. If you wait on one part, and then communicate that (in texts) - then we don’t expect another magical part to appear. DO BETTER. We picked up the car and it was just the bottom part that had a scratch. Could’ve told us earlier to just let us take it back home and finish the work LOL

Rent MailAz

★★★★★

5 months ago

Highly recommend FIX AUTO USA! Matt did excellent work getting my Subaru fixed after a collision and went above and beyond to get everything done in a timely manner and Marriah in the office was so helpful and professional as well. The team helped turn a stressful situation into the best possible experience.

Chris Ochoa

★★★★★

6 months ago

Fix Auto has taken care of our vehicles after unfortunate accidents over the years. John kept me informed every step along the way. He is very detail-oriented and made sure everything was repaired just like my Highlander was brand new again. I highly recommend anybody to go there and have repairs made!

Gilbert Torres

★★★★★

5 months ago

Excellent from start to finish. Listen, its never fun being in a collision, but sometimes the repair process is worse. Not in this case. From our first visit, til completion, every step was painless. Everything explained, in detail with all issues addressed. Big shout out and thank you to Tanya! She took the best care of us & our vehicle.

Alison Solomon

★★★★★

5 months ago

Had an excellent experience w Fix Auto! Great customer service, repair was beautiful and my car looks new again! Best of all, repair was done ahead of schedule! Very happy customer & highly recommend for collision repair!

Moriah Kingery

★★★★★

5 months ago

Overall a great experience. Got into a wreck and they fixed my car in no time flat with updates on everything. Huge thanks to Tanya she’s so kind and helpful through the whole process!!

Leah Reyes

★★★★★

5 months ago

Fix auto has great customer service!! The staff and service adviser were very knowledgeable and capable of answering any and all my questions. Communication is big for me and the service adviser met my high expectations. Highly recommend.

Ginger Greer

★★★★★

5 months ago

I just like to say to the staff at fix auto in Tucson. They were very Helpful, knowledgeable, and All staff was good with communication. They kept me informed and I had no problems. I would go to them again and recommend them.

Gary Payne

★★★★★

5 months ago

My experience with Fix Auto was great . Very good customer service , they kept me informed the whole time my car was there . Service advisor and front office staff were great !

cal broeker

★★★★★

2 years ago

Incredible experience, Andrea and Tanya are professional and intelligent office intake secretaries, Vincent was also extremely professional and assessed our damage within minutes. He graciously took our vehicle in, and had the repair done in less than 15 minutes. Your vehicle might need more repair than ours, but the amazing quality and experience of professionalism is second to none. I am a disabled Vietnam vet, and the respect they provide military members are a stand alone part of their quality. In my 70 years of life, this was the best in body repair.

Gail Lopez

★☆☆☆☆

5 months ago

If you’re searching for a company with absolutely zero communication skills, congratulations—you’ve found your dream match! Fix Auto Tucson – Thoroughbred is the Olympic gold medalist of not returning calls, not keeping you informed, and perfecting the art of leaving customers wondering if they’ve fallen into a black hole. Want updates on your car? Forget it. You’ll have a better chance of getting a response from a message in a bottle tossed into the Pacific. Even when you somehow manage to get a manager on the phone (a rare event, like spotting a unicorn), they’ll apologize for their team’s lack of communication and personally promise to call you back. Spoiler alert: they won’t. It’s like their phones only dial out into the void. So, if you’ve ever wondered what it feels like to be completely ghosted—by an entire auto shop—Fix Auto Tucson – Thoroughbred is here to deliver that experience in spades.