About Business
Ford Service Department - Chalmers Ford is a leading Car Repair specialist serving the Rio Rancho, NM, Rio Rancho area. They provide a wide variety of solutions, including Auto repair shop, Auto air conditioning service, Auto tune up service, and other Car Repair tasks. Boasting a solid 4.0/5 rating from 42 verified reviews, their reputation precedes them. As a locally-owned business in Rio Rancho, NM, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Rio Rancho, NM.
Google Reviews
Kristen Lange
★
☆☆☆☆
2 months ago
Extremely frustrated! They still have our truck after 3 weeks and no update! Brought it in for a Ford recall on Dec 22 with estimated 2 day turn around for the software update. They called and said we needed a new battery to do the update, fine, we agreed. Then no follow up. Turns out when the software was installed it actually killed the PCM (computer) and the truck can no longer function. They submitted a claim to Ford but NO ONE contacted us to let us know the status. If the truck can’t function, the PCM needs to be replaced no matter what. We were never given the option to pay out of pocket or wait for Ford. I authorized the purchase of the PCM and told it would take another two days. Now that they have the PCM, we are being told we need two key fobs in order to update. Why wasn’t this addressed previously. It’s like they keep tacking on charges but never contacting us. So here we are… no information, they want $300 for a second key fob (which shouldn’t be needed) and when I called today, the service rep is out of the office, along with the manager and director. How convenient. Due to their errors we can’t even pick up the truck and take it anywhere else. Meanwhile I’m having to pay for rental car out of pocket due to their lack of due diligence.
Ernest Gonzales
★★★★★
a month ago
I had major repair work on my Ford pickup. Trevor Carey was an outstanding service advisor to work with. He was very professional and knowledgable. He explained everything in detail and kept me informed on the repair progress. All work was completed in a timely manner.
Nick Estes
★★★★★
2 months ago
Nick was very good at keeping us informed and the technicians did a good job. It was not his fault, but we didn't think it was fair to charge us $245 to determine that there was no problem even though the electrical system warning light had been going on. It should have been covered by our premium service agreement.
Marty Diggins
★★★★★
2 weeks ago
Service was amazing! Shout out to Brandon…went above my expectations…have been considering a foreign car, not anymore!! My experience with this Ford dealership is exemplary, thank you for being professional, kind and expeditious….!
David Jaramillo
★★★★
☆
a month ago
Jessica was kind and helpful. Don Chambers was good. But corporate Ford not much. 1⭐️ I have 56000 miles and 5yrs. Transmission went out, recall on part told not on mine. That's with paying $3800 for extended warranty. Had to pay $2,475.72 out of pocket. All other companies give 10yrs 100,000 mile warranty standard on powertrain. But not Ford 3yr 36,000 standard. Don't think I'll ever buy another Ford. 😖 David Jaramillo.
Ricardo Carreon
★★★★★
3 weeks ago
Diego was extremely nice and helpful. He explains every detail in a way to help you understand. He made my experience del smooth and kept me updated along the way.
Amy McClendon
★★★★★
2 months ago
I brought my Ford Explorer into the service department, because all the lights on my dashboard were coming on telling me I couldn't use some of the features 4 wheel drive ect. We basically drive a computer around some of the sensors had to be fixed and replaced. I worked with Nick, and I appreciate all his help. He did a wonderful job assisting me and helping me through the process.I appreciate everything thank you...
Larry Galpin
★★★★★
a month ago
Ray was very, very helpful and patient. Really enjoyed working with him.He went above and beyond what I expected. He made the new car buying experience very easy and pleasant. Easier than I expected. We highly recommend finding him to make your purchase experience easier.
Jesus Berduzco
★★★★★
2 months ago
We bought 2 vehicles day after Christmas from Nick. Nick did an awesome job, he listened to us and made the process easy. They worked with us on our trade in. We leased one vehicle and financed the other. They didn’t steer us to either or and same with our finance guy. They made recommendations and didn’t pressure us into buying. We already knew we were going to buy at least 1 car that day but ended up going home with two, overall great experience. I would highly recommend Nick!
Fallow Deer
★★★★★
a month ago
I can’t say enough good things about my Service Advisor, Nick! I’ve been dealing with a recurring issue on my Focus for a while, and the process of getting it fixed has been really stressful and frustrating. Having Nick as my Service Advisor made all the difference in the world. From the start, he was professional, patient, and seemed like he genuinely cared about helping me. He kept me updated every step of the way, checked in regularly, and made sure I felt heard. Even when I got frustrated, Nick went above and beyond to make things right and ensure I was taken care of. He turned a stressful and challenging situation into a much more positive experience with his patience, attentiveness, and exceptional customer care. I’m incredibly grateful to have had Nick guiding me through this process, he is truly exceptional at what he does and deserves recognition for his dedication and professionalism. Thanks, Nick!
Ayslim Delgado
★
☆☆☆☆
2 months ago
If I could give this dealership a zero, I would. This was, without exaggeration, one of the worst automotive service experiences I’ve ever had. I brought my car in for a recall, which I was told would take a few days, it ended up taking over a week. Communication was non-existent, and I was informed by the technician, Trevor, that a member of his team performed unauthorized work without notifying him before ‘completing the recall.’ My car had no issues prior to service, yet when I received it back, it was worse. My never jerked before and when I received it back from the recall it was jerky. Now, they claim the repair for that will cost $7,000. Even after having the manager, Ed, inspect the vehicle, nothing was resolved. This level of negligence and lack of accountability is unacceptable. I will never repurchase a Ford, nor will I return to this dealership. Customer service, honesty, and competence appear to be entirely absent here. Consider this a cautionary warning to anyone thinking of trusting them with their vehicle.
Gerardo S Rodriguez
★★★★★
3 months ago
Nick is awesome. Professional, honest and great communication skills. This is rare in this industry. Nick keep it up, be patient, most people are intimated by talent. Keep pushing!
Chad Valdez
★★★★★
3 weeks ago
Diego was incredible to work with. I needed my engine replaced which can be overwhelming but he made the experience amazing. I never had to worry about anything and he kept me posted the whole time. I will now be staying with ford vehicles because if this experience.
Anthony E
★★★★★
a month ago
Had a recall done and some # Warranty fixes. In and out in three days. Nick was very helpful and very informative! This is my third time having my truck in here and every time it’s been great. I hear a lot of horror stories about taking your truck to the dealer. I have had no issues whatsoever! I highly recommend them and ask for Nick. He’s very helpful.
Phil Undercuffler
★★★★★
a month ago
After struggling to find a reliable service center for my lightning it was a breath of fresh air to deal with Nick and the team at Chalmers. They had same day appointments available, they were able to diagnose the problem and get it solved in less time than originally estimated - how often does that happen? I'll definitely be bringing my Fords here from now on!
Bryan Andryszak
★★★★★
2 months ago
Dan texted and phoned me to advise me of the installation status for a frame hitch that arrived in the shop. By the time I arrived at Chalmers Ford to complete the purchase of my vehicle that day and inquired further about the frame hitch installation, I was directed to Dan who said the hitch was nearly finished being installed. Dan invited me and my wife to have a seat, but spent a great deal of time answering a variety of questions regarding aspects of undercoating my vehicle. He took the time to invite me and my wife into the service area to explain how undercoating would be done by Chalmers Ford technicians. Overall, Dan was cordial and we had an enjoyable time talking with him as he patiently answered all of our questions. I must wait to use the frame hitch before evaluating how it performs for me.
Michael Haight
★★★★★
2 months ago
I recently had my F150 serviced with Don Chalmers. When I arrived with my vehicle I was greeted professionally and kindly by Trevor. He asked how he could help me and listened to my needs. He assured me that he would take care of me and have the work done on my vehicle. He promptly communicated with me later that morning of what service needs had to be done. My F150 was able to get all the work done that day. Upon delivery of my vehicle Trevor was courtesy and thank me for the business. The overall experience was excellent.
Curtis Mattingly
★★★★★
2 weeks ago
My service adviser Nick was extremely helpful and listened very carefully to my explanation of the problem with my truck. Most importantly to me was the fact that he communicated regularly with me with Great details. He's the best and yes I will definitely call on him again when needed for my truck issues. Thank you so much !!!
Lee Tyler Post
★★★★★
a month ago
As always, Jake Is the best. Only one I'll let work on my truck. Brandon (& Gatti) checked me in and out. Brandon is awesome and my go to guy. Really enjoy visiting with Dan while we wait. Just a great great guy. Plays the best music too. Always a pleasure. Always treat me like a "loyal customer-friend" Cant forget Duane. Always asks about my mama. 💯 % recommend this team. See ya next oil change!!! LTP
Christine Taglialegami
★★★★★
a month ago
I recently had my car serviced at Chalmers Ford, and I couldn’t be more pleased with the experience. From start to finish, the service was smooth, professional, and efficient. Nick did an outstanding job keeping me informed throughout the entire process. He made sure I was up to date on the progress of my vehicle and took the time to explain what was being done, which gave me complete confidence and peace of mind. The work was completed within a very acceptable time frame, and everything was handled exactly as promised. It’s clear that the team values both quality workmanship and excellent customer service. I truly appreciate the attention to detail and communication, and I wouldn’t hesitate to return to Chalmers Ford for future service needs. Highly recommended!
