Fort Wayne Nissan Service Center

Latanya Fauntleroy

★★★★☆

2 months ago

One of the reasons I come back is because oh your service guy Herbie, who is always honest, thank you Herbie 😊

Cindy Beeks

★★★★★

a year ago

Every time I've needed to talk or visit everyone is very nice and respectful to me. After all I did buy my car from them!

Val Shutt

★★★★★

a year ago

I set up a service appointment for buying new tires. Chris was who I dealt with and he has been the service advisor I worked with before. He greeted me with a smile and went over what was to be done that day. When my car was done, he came and went over the bill with me and again all the services done on my vehicle. As I was leaving Chris reminded me of the free rotations I now had and also the 3-year road hazard service that I also had with my tires. I stayed and waited on my vehicle. The wait was what I expected for the work being done, about an hour and a half. The area was clean and the vending machines well stocked. Plus, there was fresh popcorn if so inclined, for a snack. I am very pleased with the service and the tires I purchased.

J. Cherrelle “Cherrelle” Fleming

★☆☆☆☆

a year ago

While they were slightly nice, they quoted me over $700 for my front rotors, on a car I haven't had for a month. I took it somewhere else for a second opinion and was told my pads and rotors were fine. THEY TRIED IT 😞. It's sad because as a single woman, you'd think the actual dealership wouldn't do this kind of thing. Luckily for me I've been taught to get multiple opinions before I make a final decision. AND I asked so many questions that they didn't even charge me for the diagnosis, he just gave me my keys back and told me to have a good day 😂😂😂😁. I gave a star for that and the coffee machine.

AYODELE OLAGBENRO

★★★★★

a year ago

This is a great place to purchase your Nissan vehicle and for any service. The customer service is super excellent and very nice people. David Holland product specialist is very helpful in getting me a nice car and was detailed in all his explanations and follow up call to ensure I am good. Same great experience with Jared Lemmon the service advisor when I need a duplicate key fob which was made available under 30 minutes without having to wait long. Pleasant place to get your car n keep it running with very nice after sales service. You are indeed in safe hands with Fort Wayne Nissan!

Christian Heritier

★★★★★

a year ago

Phenomenal experience. Customer service was welcoming and helpful, they serviced my vehicle quickly and efficiently, and got me in and out in a very timely manner. One employee, Jeff Roby, went out of his way to make sure I had coffee and a comfortable place to sit while I waited, and that guy deserves a raise. Customer care is number one in his book…

Virginia Howden

★☆☆☆☆

3 months ago

Since buying my Nissan quest I've had nothing but problems with the gas I've replaced many things and I do not recommend another

April Johnson

★★★★★

Edited 10 months ago

From the time I arrived my experience with everyone was a positive one. My service writer Jared was outstanding. I sure didn't mind paying the bill. My expectations were more than met. Jared went above to ensure my service was completed timely and correctly. Thanks for a positive customer experience!

mrcalves327

★★★★★

a year ago

The staff were great and the service was exceptional. My vehicle was done in a timely manner and completed earlier than I anticipated. Once it was complete, the staff made sure I was notified and picked up right away through their shuttle service. The shuttle service driver was full of energy and appeared to love what he does. Overall, it was a great experience.

Tony Velez

★★★★★

5 months ago

They did a great job. They didn’t try to sell or push anything. Very good dealership, from sales to service, very well managed!

Juan Barrios

★★☆☆☆

a year ago

First visit was great, very straight forward process getting the car in. Not sure about the customer service at the time of following up. I paid about $180 for a coolant flush, after service i checked the coolant levels and they were under the minimum line, I called to let them know I was bringing the car again so that can get corrected and i get the representative with somehow an attitude saying that they left it in right conditions and I had to check again when the engine is turned on (??) I brought the car back on the next day, and this representative was still hesitant and almost in disbelief of my problem. I don't know much about cars, but I can tell when a fluid is not where it's supposed to be. If me coming back to rectify this issue bothers your technicians, how about you get it right on the first time? Honestly, I have no way to know if I got the service I paid for or if the other things i had done were done properly. I wouldn't bring my car back in again to this place if this wasn't the only Nissan Service in town. Mistakes happen, I am ok with that. I just think that the attitude of your representatives was unnecessary.

joshua rylands

★★★★★

a year ago

Greats Staff, not overly pushy when talking to them about buying a vehicle. Techs are very Knowledgeable. Your Nissan or Infinity is in good hands with them. 2018 Nissan Titan Pro4x

Angie Wheeler

★★★☆☆

a month ago

Car was not starting after sitting more than a couple days, after replacing a fuse, the car is starting. The other problem of the liner around the inside, where the tire is, was loose and flapping, so I asked them to put a clip in it (that I supplied). They put the clip in it and charged me $19, but the liner is not tucked underneath the molding. It is still hanging and looks like crap.

Yolanda Leon

★★★★★

a month ago

Took my Rouge in due to a recall. Appointment was easy to make, they said it will take 90 minutes, which the did exactly, no cost to me.

Heather Mcclish

★☆☆☆☆

3 months ago

Was over charged for replacement of 2 valve stems. 118.00 to replace 2 valves stems is ridiculous. The part alone only costs 5 to 10 dollars a peice. Then supposedly needed 2 other things done so I was told 318 for everything. Fine I agreed then it took way longer then I was told and to top it off the guy came at me with a bill of 500 plus . I was pissed no way I told him 318 that's what I was told . Luckily he fixed it but dang, price gouging much?

tara hargrove

★★★★★

a year ago

Wasn’t sure if I could afford my truck without a car note, but I was wrong. Working with Kaleb was a smooth experience! He was very transparent and had a great sense of humor/ personality that holds your attention throughout the entire process. I will be back!!

Alex Richardson

★☆☆☆☆

2 weeks ago

I worked with Joe in the service department originally who charged me an hour diagnostic to essentially pull the engine codes and tell me I needed batteries. After some conversations, I was then sent a request for 3 more hours of diagnostics. I called a few other shops to get their opinion on what I had going on and it was shared with me that t you guys do not have a certified diesel technician. I took it to another highly recommended diesel shop who diagnosed the issue within minutes. I made a couple calls back to your service shop to get clarify on if the recall work would cover the deficient part as others online shared their local Nissan dealer had replaced the DPF filter for them. After 2.5 days of attempting to reach Dave, I was followed up with by Joe that the part would not be covered. I brought it back for the recall work after the necessary repairs. The service advisor Minela informed me they could not do work on diesel vehicles. Then two hours later they discovered they could? Communication is an issue. Honesty and transparency is an issue. My emails- ignored. My voicemails- ignored.