Fowler Volkswagen of Norman Service Center

Mariah Courtney

★☆☆☆☆

a year ago

Bought my car brand new from this location. I took my 2022 Atlas Cross sport in for an oil change. Two weeks later my oil level alerted critically low. The technician failed to put a gasket on the lid and my oil leaked out. The dealership had my car for two weeks. I picked it up and my car is still leaking oil and oil level is still low. The car is blowing white smoke. It has low miles, serviced regularly, and no issues until I my oil was changed here.

Z Hossain

★★★★★

7 months ago

I went to this location this afternoon with the plan to have a couple of issues to diagnose. As it turned out, I didn't need to do anything except adjust some settings on my display board. This gentleman named Kelvin was super friendly as well as professional, who explained what I needed to do to solve my problems. I liked the honesty of the staff of this particular location who literally saved me unnecessary spendings. I'll definitely take their service for my next car issues. A genuine 5 star for them!

Rodney Waller

★☆☆☆☆

Edited 2 weeks ago

This place has issues with being professional and listening to the customer, but this time there technician ( Corbin Rogers) cross the line my question is ,is it ok for your technicians (Corbin Rogers) to go online (Facebook) and talk bad about customers calling them names on Facebook that i wont repeat,just because i couldn't afford to fix my car at the time, I know if I did something like that where I work id be fired or at least written up. You're employees should not be allowed to talk bad about customers on social media calling them poor and slamming people most employers fire employees for things like that ( Corbin Rogers) needs to be humbled i understand his just a kid but needs to know right and wrong im not the first one he has done this too. Very unprofessional and that isn't the way the volkswagen community treats one another,my friends and family will never come back here ever again. Also ill add its illegal to slander someone on social media and as an employer your liable for what you're employees say on social media..... Update: fowler Volkswagen wanted to charge me $740.00 Telling me that the part was like $300.00 and labor was over $400.00 about 4 1/2 hours, I did the work myself the part cost me $77.00 and took 15 minutes to replace and fixed . Before you ever bring your car here do a little research watch YouTube videos try to do it yourself. Saved me over $600.00 . There crooks.....