About Business
Gerber Collision & Glass is a leading Car Repair specialist serving the Norman, OK, Norman area. They provide a wide variety of solutions, including Auto body shop, Auto bodywork mechanic, Auto dent removal service, and other Car Repair tasks. Boasting a solid 4.1/5 rating from 318 verified reviews, their reputation precedes them. As a locally-owned business in Norman, OK, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Norman, OK.
Google Reviews
Joy X
★★★★★
6 years ago
I took my vehicle in 11/29/19, the location was extremely clean and April was AMAZING! They kept me updated via text message so I knew what stages of repair my vehicle was in even down to the detail stage of being buffed and washed. My vehicle was ready on 12/6/19 and their work is impeccable, and the entire process was easy as 1..2..3. They even guarantee their work for the life of your vehicle and give you a $100 off card in the event that you need to visit them again. I highly recommend Collision Works Norman, I am extremely pleased.
Cody
★★★★★
Edited 7 years ago
Finished my car three days early, and were absolutely fantastic to do business with. Hopefully my car won't require any more work in the near future, but if I do, I'll be sure to bring it back here. They even mixed me up some touch up paint for free so I could do a little detail work on my own. Don't let some other place pull one over on you, head here! Oh! And they've got s great new building with a very comfortable waiting room. Free coffee! UPDATE: 8/3/2016 - Just when I thought I was done saying good things about this place, they went and did it again. There was a small problem with the work done on my car, and instead of giving me grief about the cost or going through insurance again, they ordered the part that day, and said to just come in when I had time. I didn't even need an appointment... They had me in and out in less than an hour! UPDATE: 7/12/2018 - They're batting 100. Took my car back for another small fix (unrelated to the fix a few years ago), and had the same professional experience. I would absolutely recommend anyone bring their car to Collision Works for anything that falls under their umbrella. I cannot say I've ever had a more pleasant experience with a business as I've had with them. And to top it all off, my final cost was less than the initial estimate!!
Lou Galindo
★★★★★
3 years ago
I have dealt with collision repair in the past and I thought they had good customer service. My paint started pealing on my daughter's Mazda so I called Gerber. The lady who answered the phone was very professional and very nice. She explained they would repaint and honor the warranty. My car was done in a timely manner. When I picked up the car the entire staff greeted me and she again was very polite. I highly recommend Gerber Collision. I would do business with them anytime.
Lizzie Ardizzone
★★★★★
3 months ago
Very sweet people and easy to talk to! Monica at the front desk is so kind!
Lori Douglas
★★★★★
11 months ago
My experience with Gerber was amazing. I was kept updated about every step they took on my car. Casey was very professional and I will use your service in the future. Thank you thank you thank you
Nirav Modi
★
☆☆☆☆
2 years ago
I took my Ford Fusion to get it fixed after a minor accident as per my insurance's suggestion. They didn't complete the job properly, and then they asked to show up couple of times, so they can order the right parts, which they couldn't. After a while, I had to take my car to a Ford Dealership to get things done. Customer service needs a lot of improvement - lots of excuses, slacks, poor communication. If you don't care about how your car looks, then it's alright body work place. It costed me more than my deductible, in terms of time, working with insurance and headache. I wish I had a better recommendation through my insurance
Mohamed Elsafih
★
☆☆☆☆
3 months ago
. Worst team ever. Very rude people. They act like they hate themselves and hate their job. No one of them is qualified to do such work
Aaron Gibson
★★★★★
6 years ago
Getting your car repaired after damage has occurred is never an enjoyable experience so it is nice when things are made easier by a smooth process like Collision Works offers. I found their customer service representatives to be professional and courteous and the process itself to be clear. They kept me in the loop via text messages during each phase of the repair, which was nice. The repair was finished on schedule and the payment process was easy. While I hope that I never have to have car repairs again, if I ever do, at least I know of a reliable place to go.
Heath Boyles
★★★★
☆
4 years ago
Before using this company I read their reviews. One consistent complaint they have is communication. In general my experience was good. The service advisor worked hard to give me good service. There was some delays getting new parts. This combined with a huge demand for vehicle repairs made it a little tough for any of the collision repair centers that I spoke with to give me any credible turnaround time projections. I feel like Collision Works did a reasonable job considering the shortage of workers, parts, and huge demand for vehicle repairs. I did notice a couple items needing to be addressed after delivery. They worked me in quickly and repaired those items free of charge as promised. While my vehicle was in their lot and nearly completed this location was hit by a huge hail storm. They proactively moved my vehicle (and others) indoors to limit the amount of new damage which would have extended the overall repair time.
Cara Coates
★★★★
☆
4 years ago
My car looks better than new! I am very pleased with the work that was done. Very timely. They kept me informed every step of the way. My one and only complaint is I received my vehicle back with a dead battery. I was having no battery issues prior to dropping my vehicle off, and that was an unexpected expense. All in all, good experience. I would use the shop again for sure.
Brittney Little
★★
☆☆☆
2 years ago
Brought my truck in for repair, only because it was one of my insurance's preferences. Sadly I'm just not happy at all. There were only two things I addressed with them that mattered the most to me, and that's where they failed. 1- I told them the truck had after market tint, asked if I needed to schedule with the tint place. The told me they would match it.... Sweet. 2- glass clean up. I have children and I asked if they detailed the vehicle or if I needed to make an appointment for that as well. Told me they also do post accident details. Awesome. Picked up my truck, in a very timely manner. They were nice, professional. However... I didn't schedule any secondary appointments because I was told they would take care of it. Now I'm covered in blood from trying to clean the glass out, my truck is not tinted and to add incident to injury, there's a white film covering the interior of my vehicle. I feel like I was lied to... I'm just not satisfied.
Jeff Fields
★
☆☆☆☆
a year ago
I walked into their business to get an estimate but they refused to give me one. They wanted to only work through my insurance company. I don’t know if I want to file a claim or not until I get an estimate to see if it’s worth it or not. Sometimes it’s just better to pay for it out of pocket versus dinging your insurance claims history.
Mahbub Amin
★★★★★
6 months ago
They were amazing. I went there with a small problem but it was difficult for me to do. They helped me with it for free. Really impressed with their attitude and service.
Nicolas Bell
★
☆☆☆☆
11 months ago
When someone hit my car, I went to Gerber Collision and Glass and they gave me an estimate of over $8,000. They refused to work with me to do a minimal repair that would just make my car work well again, and talked down to me about pretty much everything. The person who did the estimate was rude and identified any little thing that have even the slightest amount of aesthetic damage as something that they’d need to fully replace (including a small ding on a door handle likely from someone opening their car door into it). I ended up taking my car to the local, family-owned business Acres Auto & Body. Not only were they faster about everything than Gerber was about anything, but that place repaired my car for 1/4 of the cost estimated by Gerber and it’s clear the people working there cared about doing a good job while being communicative about what they were doing to my car. (I’m not in any way associated with Acres Auto & Body - I was just impressed with the quality, speed, and price of the fix they did for me). Gerber isn’t worth your time and they won’t respect you unless you’re a white man in your 30s or older. Take your car to a local shop instead.
Dang Nguyen
★
☆☆☆☆
3 years ago
The shop worked not good at all. When I pick up my car, this is the result. I had to take my car back to talk about this. The guy in there told me he’ll fix it. And now it’s a month already and no phone call/ email to talk about this issue. Will not recommend any of whoever reading this review coming to this place. Disappointed experience!
Chris Garneau
★★★★★
10 months ago
I needed a bumper reattached. I brought my car in for an estimate and they told me it wasn’t a big deal and they could get it back into place at no charge. This is forever and always now my auto body place…. amazing people!
John Barfield
★
☆☆☆☆
9 months ago
If I could give negative stars I would, they have ordered the wrong part or had the wrong part sent to them 4 different times. Of course on all 4 parts, it was not their fault but someone else's fault. I called yesterday and I was told that our vehicle was having an alignment done, today they're still waiting on a part and will get aligned soon. None of it is their fault even the lack of communication or misinformation. Our pick up dat has moved 4 times as well. As for quality of work, TBD I assume after keeping the vehicle for an extended period of time that repair the vehicle correctly. Absolutely do not recommend in any way shape or form. RUN!!!
Steven Rishor (Garyx23x)
★★★★★
Edited 8 years ago
I brought my 2015 Mustang in through Geico's repair program for repairs to the left rear quarter panel and left rear tire. I've listed some pros/cons of this repair experience. For reference, I have never had to deal with a repair shop before. Pros: - The process Geico and Collision Works use to get a rental car and make the overall experience enjoyable as it can be was very good. - Everyone I spoke to was friendly and helpful. - The repair took about 2 weeks to complete and I was constantly informed with status updates. Cons: - Some additional damage was accumulated during the repair, but I would like to thank the owner for reaching out to help fix the problems and get my car back to the shape it was in before the accident! The staff at this location are very willing to help and I appreciate their assistance. My advice to future customers is if something was not done to your satisfaction, give them a call and they WILL help you :)
Matthew Doan
★
☆☆☆☆
6 months ago
I work close by and wanted to have some parts painted for my vehicle that I am rebuilding. Showed the car to them and told them that I was going to print them the parts that they were ok with. First off I went there because of the professional certifications that they have for paint and bodywork. Was given an estimate that was reasonable I believe. When I was given the estimate I was told that they were a production body shop and that I needed to go to a custom body shop to have this front facia painted the factory way and was kind of given a runaround and hemhaw around about the price. No, I am a working man I work on cars and yes I was dirty. Yes, I have been working all day and the lady was looking at me like an acted like we don’t want you here and I looked at her and said are you implying that you do not wish to do this work because you think I cannot afford it And I “afford it“ The answer that I got was no I am not implying that I am trying to disrespect you That was not what I said. After having my parts that I agreed to the price, I got a phone call from them and told me that they would not paint one part because they said it would not hold paint and that the other part instead of needing two hours of body labor which they looked very close at it. They came back and said it needed 5 to 6 hours of body labor for something that is not even seen to begin with, and they also said that the part that was needing to be painted was not molded correctly and then the 20 some-year-old body man proceeded to tell me to go to a salvage yard pull off a used front facia off of a car and bring it to them and have them repair it and I looked at him and I said why would I want to do that when I can buy a brand new one and bring it to them and not have to do any bodywork on it why would I want to bring you something that you’re going to have to spend 10 hours of bodywork on instead of maybe one hour from a new part And he proceeded to argue with me and be very rude and very demeaning to a older gentleman with a lot more experience. The point of this is do not take any vehicle in there that you want painted correctly if it is old and make sure that you dress correctly or they will try and run you off because they do not believe that you can afford it and all they want to do is insurance work they do not wish to work with anybody Nor wish to understand that people that work for a living can afford a good paint job they got what they wanted this girl got what she wanted and got me runoff. Do not go there to have any work done. Do not deal with them. I do not recommend going in there unless you are dressed nicely and have insurance to pay for the job.
