Frederick Motor Collision Center

Phyllis Dinsmore

★★★★★

a year ago

Everybody at the shop is knowledgeable kind and careful. My car is driving so much better now and I really like how they treat their customers. The shop is so clean. The chairs are very comfortable.

Valerie Conley

★★★★★

a year ago

We were treated like royalty. The car buying experience was smooth and quick. It was amazing. I will definitely buy another car from them. Kevin Moler and Daryl Jordan are the best.

Carolyn Paulochik

★★★★★

a year ago

Very fast and friendly service! Got an oil change and tire rotation and made it back to work within my lunch hour. Never had a bad experience at this place - highly recommend them!

Craig S

★★★★★

a year ago

Had a great experience buying my car here. The team stayed late beyond the posted hours to get the deal done and get me back on the road. Would recommend to others in the market for a new or used car.

Kim Dixon

★★★★★

a year ago

Outstanding sales service. Charlie Beatty, Stafford, and Chris were fantastic to deal with. Extremely knowledgeable, professional and top notch! Love my new Mach E and would recommend doing business there!

Matthew Gelhard

★★★★★

a year ago

Corey and other staff members made the car buying experience painless and super accommodating. Really got a personal experience with each member we worked with and they supported us in the purchase, not pushing us to purchase like other dealers would.

David Cusick

★★★★★

a year ago

Hands down the best experience ever buying a vehicle from a dealership!! Seamless, fair deal and professional. Thanks David! It was worth the drive to do business with you and your company.

James Yates

★★★★★

a year ago

I purchased a pre-owned car with 92k miles at this dealership and am very happy with the purchase. The price was competitive based on the specs, and the dealership listed the carfax and number of previous owners for the car, so that the history was clear. I worked with Mark Lawson over multiple visits. He showed me all cars on my list, which I had seen online. I had to go after work, close to closing, and I never felt rushed. Mark was very helpful with the process, professional and knowledgable about the car. I would come back here due its convenience, transparency, competitive options, and great customer service.

Ellen Garst

★★★★★

a year ago

From check in to check out, my experience with Frederick Motor Co.’s Quick Lane was top notch. I called ahead to see if there would be a long wait. As a result, I went right in, was taken care of and service was complete in about 30min. A special thank you to Pengu for checking on something I had forgotten to ask about and to Josh, at the front desk, for excellent communication and for inserting a new battery into my remote car key fob. I would not have been able to do it myself.

Eric Fairbanks

★★★★★

a year ago

I’m very impressed with the service department at the Frederick Motor Co. They consistently over-deliver. Dropping my Bronco off was quick and they provided a ride back home. My service was done more quickly than anticipated and I was back on the road. All the t’s were crossed and I’m good to go for another 5000 miles. Appreciate the staff and service received at the Frederick Mo Co!

Edward Murray

★★★★★

a year ago

This was my second truck purchase from Frederick motors. As far as I’m concerned, the best sales and service dealership in the area. Extremely happy with my new 2023 F150 XLT I highly recommend Corey. And the entire sales and finance team at Frederick motors Ford.

Michelle Harner

★★☆☆☆

8 months ago

After hail damage to two of our vehicles in mid March we scheduled appointments for both to be repaired at the Frederick Motor Company Body shop. We took each car in for them to evaluate before scheduling the repairs so they could assess what needed to be done. Car 1 (2024 Jeep Grand Cherokee) came back mostly okay - we were told to plan for a week for repairs, but it took 2 weeks and they did poke a hole in the interior headliner near the tailgate. They did offer to replace the headliner, but I was concerned about what else could go wrong and let it go. Car 2 (2019 Ford F150) was a nightmare. We were also told to plan for a week for repairs. After car 1 took 2 weeks we expected longer, but this one took 3 weeks. We picked it up after 3 weeks and got home to find several large dents still in the hood and the roof of the cab had so many dents it looked like it hadn't been touched at all. I called and spoke with the manager and we immediately took the truck back. He was kind and understanding and promised to get it fixed properly. We offered to schedule an appointment at another time as long as it was fixed and stressed that having it fixed properly was more important than getting it done quickly. He insisted they would push it to the front of the line and had time to handle it immediately. They have it for another week. We pick it up and get home to find the hood is still not properly fixed - you can see several large circles where they sanded down, repainted and it was crazed. The paint match was slightly off as the whole hood was painted but looked glittery more than the factory black paint. The roof looks mostly okay though there is some crazed paint patches. So I called and spoke with the manager again and he was again kind and understanding, expressed frustration and said they would just replace the hood. The estimate to wait was about a week and a half and once it came in/was ready and that it would take about 20-30 minutes to swap the hoods. In reality, it took another 2.5 weeks for the new hood to be in and ready and 1 hr and 20 minutes for them to replace it. It took 7 weeks (May 27-July 15) and 3 attempts for them to fix the Ford vehicle. The manager seems to be doing the best he can but I highly recommend choosing another body shop for repairs, even for a Ford vehicle. To top it all off I received an updated claim estimate from my insurance company and it looks like they are charging my insurance company to fix their repair mistakes. Incredibly unprofessional.

Piero Ciancio

★★★★★

a year ago

Are buying experience at the Frederick motor company was a great experience. DarylJordan our sales person took great care of us and make sure everything went smoothly. I highly recommend dealing with them.

William Fitzwater

★★★★☆

a year ago

I have been purchasing all my trucks from ford motor for 20 years now and just purchased a new truck 1/8/25 and has always been a dealer that you can trust and I always have deal with different sales men and everyone always are a pleasure to deal with and this time I had Corey great young man

T L (TL)

★★★★★

Edited a year ago

2ND UPDATE: I just traded both my 2020 SEL 2.0L 4Cyl and this 2023 ST Select for an all electric, sport electric, suv, all black, rear wheel RWD, today This place is excellent! 1ST UPDATE: I bought a Silver 2023 Escape ST Select Performance Ed in April 2024. ORIGINAL POST: They have Master Certified techs and techs in training. They were courteous and prompt when called to setup my 2020 Escape's very first Service Appointment. I noticed without much thought, as making a Service Appointment is normally a pretty mundane transaction. I went over to their Ford/Subaru (& more) Parts Dept and they took care of me very well, too! They sold me on all new Weathertech floor liners, all the way around, side window deflectors, and a Ford trunk organizer with cooler. Someone (named John) is doing a REALLY GOOD job in the Parts Dept, huh!?! I'm about to get my car back and was already told that Ford will be getting me a new headlamp free under warranty due to condensation inside. All I did was mention it to the Service Rep (Bill) when I came in for my 7500mi Oil Change, etc. This is my domain (Service Parts) and short of removing it, I could not find where moisture was getting in. So, good on Ford and the crew here.

Borg7of9 Voyager

★★★★★

a year ago

I’ve got some exciting news! My 2025 Ford Maverick Tremor finally arrived, and I picked it up yesterday. The experience was absolutely fantastic. I had the pleasure of working with Doug, his manager, and Chris, the finance manager. They were all incredibly friendly and helpful. It was a smooth and heartwarming process. Unless they make some changes in the future, I’ll definitely be buying my next car from this dealership. They were fair and transparent, and for that, I can’t thank them enough. Great job, Fredrick Motor Company!.

Thomas Wells

★★★★★

a year ago

Very pleased with my experience. This was my first time buying through a dealer and everyone was very eager to help with anything I needed. David Burda was extremely helpful and communication throughout the purchase was excellent. Highly recommend a stop at The Frederick Motor company for a new or used car.