About Business
Conveniently located in Yakima, WA, Friendly Automotive West has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, making them a top-choice Car Repair specialist in Yakima. Backed by 95 satisfied customers, they currently hold a prestigious 4.0/5 star status on our platform. They take pride in serving the diverse needs of Yakima, WA residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Friendly Automotive West is the go-to destination for quality and service in Yakima, WA.
Google Reviews
Renee Webster
★★★★★
2 months ago
Been coming here for years. Chelsea is awesome, very knowledgeable.
Lucinda B.
★★
☆☆☆
a year ago
I was very disappointed with my experience at Friendly Automotive. They basically charged me $375 to clear two codes from my computer. That’s it. Nothing was wrong. AND they kept my car overnight without even calling to tell me they were going to do so. They promised continuous updates throughout the day, which I never got. And then when I realized how late in the day it had gotten and tried to call them, it was too late, they’d closed and kept my car! Since they had cleared the codes first thing that morning, the codes had never returned, so they kept my car all day and overnight for nothing. What a huge inconvenience and waste of time and money. I should’ve just taken it to the dealership, which I will do from now on. I feel like I was taken advantage of and ripped off.
Ruben Hernandez
★★
☆☆☆
9 months ago
Took a vehicle in to have the oil service done on the tranny. They give you 1 hour to an hour and a half that’ll be done. Then two hours later, over the phone he tells me it's going to be another half hour. I show up 40 minutes later at the shop to pick up the car and then tells me it won't be for another 2 hours that it will be ready. 😖😡
Reese & Michelle Kerslake
★★★★★
8 months ago
Friendly Automotive saved the day! Going on vacation with the trailer hooked up and the truck becomes possessed. We called them and they said to bring it on down and they’d take a look. Within 20 minutes our truck was fixed and we were back on the road! Thank you friendly automotive!
Josh DeBoer
★★★★★
8 months ago
Friendly Automotive and Felix Rifa offer great customer service and have high integrity. They are very knowledgable with tires, selling tires, tire rotation and fixing tires. They also do oil changes and other automotive needs. Great company to work with!
Killian McGuire
★
☆☆☆☆
a month ago
Paid 800 for a part only for that part to be falling apart 2 years later. I don’t even think they actually fixed it. Scams
Jean McKenna
★★★★★
3 months ago
I have been going to Friendly for years & they are always so good. They never try to talk you into repairs that you don’t need & they are quick in getting you back on the road.
Harvey Chin
★★★★★
2 months ago
My wife and I love Chelsea. She has a fantastic friendly attitude. We don’t take our vehicles anywhere else.
Anthony Skeen
★★★★★
2 months ago
Great place to go, always lets me know if there’s anything my vehicle needs and keeps me up to date on any service needs. Great experienced technicians
Max Picatti
★★★★★
3 months ago
The people here were extremely fast and super helpful and polite, I didn't realize my brake pads or transmission fluid needed to be changed out. Also that Leg Lamp from the movie A Christmas Story was awesome
Lynne Hazel
★★★★★
a month ago
Had oil change,filter change,fluid inspection and general overall inspection.Service was fantastic and all service representatives were friendly and helpful. Cheers to all of you!
Tim Teusink
★★★★★
2 months ago
Friendly, professional, thorough service. I’m always kept updated on any issues that arise. Friendly Automotive West is where I get all my car service done.
Jesse Limon
★
☆☆☆☆
6 months ago
About a week ago I took my wife's 2009 Chevy Malibu hybrid to friendly automotive because we wur having trouble with the ac unit, it was not blowingair. On my own I replaced the blower motor and the AC was still not blowing air that's when I decided to take the car in so the professionals can help me figure out the problem. First they said it would be 250 to fix, apparently it was some wiring issues, so I took the car in the next day and they said it was now going to be 500 dollars to fix because there was another part that needed to be replaced. So I called my wife and told her the price and she said nope let's take it to another place. Some friends of ours recommended we take our car to a place called Rads auto repair. So I took the car to Rads and they found out that the problem was a 25 dollar fuse that was bad. In total I paid 130 bucks. Anyone looking to get there car fixed I recommend staying away from friendly automotive because they will try to rip you off. 500 for a 25 dollar fuse? Even the people at Rads couldn't believe it
Kathleen
★★★★★
6 months ago
Stopped by FA West in August when I bought my 2014 Mercedes B CLA 250, to see if they might be a convenient shop for me, being across from Planet Fitness and Grocery Outlet...Chelsea was welcoming, knowledgeable and listened carefully before offering guidance. Today a "check coolant" light came on, read owners' manual, stopped by FA to confirm my plan to add coolant tomorrow am - within 10 minutes max, Chelsea had discovered the nearly hidden hood release, showed correct way, opening coolant cap, inside level marker and topped it off with proper coolant and explained how to utilize warnings and prompts and suggested I carry fluids in the car in case of emergency....and wished me a good day. Customer service doesn't get any better than that.
Joseph DiMeo
★★★★★
3 months ago
Recent service was needed urgently and without an appointment. Dropping the car off and expected to be waiting for a few days. They were able to perform multiple requests and problem solve another all within a single day. Very friendly staff also met the owner who was very appreciative. Thank you all so much.
Bradley H.
★
☆☆☆☆
3 months ago
My elderly mother in law brings her vehicle here for oil changes. They pressured her into replacing all four tires this last time. While they were replacing the tires, they wrote up a quote for replacing upper and lower control arms, as well as replacing the cv axel assembly. They stressed that the work was urgent. The total was nearly $5,000. Luckily she waited for us to come to town for thanksgiving. I took it for a drive around town. The car drove great. I inspected the side in question and other than normal wear and tear on a 50,000 mile vehicle, it looked perfectly fine. She won’t be back.
Marianne Hafer
★★★★★
a month ago
The staff is very friendly. I like how they update you by text and phone. They’re willing to explain what needs to be done and what can wait. They don’t keep your car longer than necessary I used to go to my dealer for services, but not anymore ! It’s Friendly Automotive from now on.
Charlie de La Chapelle
★★★★★
2 months ago
I had great service there this week. My Audi front end was out of alignment and shocks in the back were shot, causing severe tire wear so all 4 tires had to be replaced, too. They had it back to me running smoothly 1 week after I brought it in. That is excellent timing given that the tires and shock are difficult to sourse and far away. I go there because I have had poor experiences elsewhere in town, where as their work has been solid. Chelsea has been the one who helps explain the problem and the options to me so I can decide what is done. She takes the time to keep me posted and explains things clearly to me in function, time and cost. I am very happy with their work, advice and service. Thank you!
Crystal Andaverde
★★★★★
2 months ago
To the owner, having two women in the front nice touch. Both were upbeat and friendly. Upon arrival I heard a customer say "I love you". What an odd thing to say to an employee I thought. My neighbor that also drives an Audi insisted that I speak with Chelsey. I have been to a couple repair shops both have a different idea of what is wrong with my vehicle. I was asked a few questions and felt so comfortable having a conversation with Chelsey that I asked if she would go over the estimates from the other shops with me. She answer all of my questions, didn't laugh at me for not having knowledge, didn't speak ill of the other shops I went to either. One shop had spoken ill of the other shop that I was previously at. When I mentioned that to her, Chelsey responded with that she doesn't speak ill of any shop. Valvoline has sent customers to them and she has sent customers to Valvoline in the summer time when people just want their ac system recharged and they don't have time to drop their vehicle off. That's great that the two businesses respect each other. That's also completely accurate because my husband had his oil changed at Valvoline, his check engine light is on when he asked where should he go. The employee recommended Friendly Automotive. Chelsey you were fantastic, I felt comfortable, you listened to me, didn't tell me what I should do, you gave me my options, didn't feel like you were upselling either. It now makes sense why that customer said "I love you" to Chelsey. Now I'll say it too, only if she doesn't mind, if she does mind I'm going to say it anyway. I absolutely love Chelsey! Thank you for the assistance. I hope your employer isn't upset with the amount of time you spent answering all my questions. I did have a lot. I suspect he knows about your overwhelming big personality lol or else you wouldn't be upfront. Yes Chelsey that is one of your better qualities! Reading through reviews I wish that a business was able to inform everything that had happened because a few of these bad reviews I know the person is lying. There are a few people I actually know listed in the reviews. Just moved back to Yakima. Looking forward to speaking with Chelsey again. Apologies if I misspelled your name.
Julia Snyder DSS MA LMT
★★★★★
a month ago
The friendly and acknowledged staff at Friendly Automotive made this flat tire easy to fix. Plus they text me with a list of suggestions for my car. I did not approve of any yet I am impressed with their organizational structure. They aim to service the customer in a low-key way.
