Garage Guys Automotive - Sugar Land

Karl Velasco

★★★★★

a month ago

Brought my wife’s car to Garage Guys Automotive in Sugar Land for the first time a couple of weeks back for diagnosis and ultimately a starter replacement. I spoke and met with the service advisor, Anthony, and explained the issues we were having with the car and assisted in ensuring that the correct problem is found and taken care of. Prior to drop off, I had a brief and pleasant conversation over the phone with Sandy, the co-owner of the shop, who presented multiple options on how we can drop off the vehicle, even after-hours, if needed. I ended up dropping off the vehicle right before they close at 6pm on a Friday and Anthony had the shop loaner ready for me to take. While at the shop, I also had a chance to speak with Oscar, the other co-owner of Garage Guys Automotive, who like Sandy, is a pleasure to speak with. Very knowledgable and approachable. Mid morning the following Monday, I received a call from Anthony, who confirmed the issue with the vehicle is the starter. Not even 2 hours later, I received another call from Mimi at the front desk, who advises that the repair has been completed and the vehicle is ready for pick-up. All in all, our very first experience dealing with Garage Guys Automotive has been nothing but positive. Staff and owners were very professional both on the phone and in person. Prices for repairs are reasonable and they do not try to up sell other services that you do not need nor ask for. While waiting in the shop, I observed Oscar, one of the owners, speaking with another customer while she settles her invoice for repairs. I can tell the customer was not too well-verse with all the other necessary vehicle repairs and/or maintenance that it needs, and Oscar was explaining to her all the other items on her vehicle that needs to be addressed. Not only he explained it to her in detail, but also let her know which repairs are needed in order of severity. Not once he tried to up sell any of the services or repairs they can do. He just gave her the information she needs so to better be informed and make her own decisions on when she’ll tackle each one whenever she is ready. She was not pressured to do anything she is not ready or able to do at the time. It is also a plus that the waiting area is clean and offers cold and hot beverages (even some snacks) while you wait. TV and wifi as well. Overall, though Garage Guys Sugar Land is a bit of a drive from me, I now have a shop whom I can trust in the future for any other repairs. Professional, reasonable prices, respectful, and efficient. 10/10 in my book. Well done guys!

Jey Venkatesan

★★★★★

3 months ago

I had an excellent experience getting my oil changed at this auto shop. The staff was friendly, professional, and very knowledgeable. They completed the service quickly without sacrificing quality, and they took the time to explain everything clearly. The waiting area was clean and comfortable, and the pricing was fair with no pressure or upselling. It’s refreshing to find an auto shop that’s honest, efficient, and truly values its customers. I’ll definitely be returning for future maintenance and highly recommend them to anyone needing reliable service.

marvin yang

★★★★★

3 months ago

I had an excellent experience at this shop. Anthony took the time to thoroughly walk me through what was wrong with my car and was extremely patient in explaining everything in a way I could understand. He also sent photos showing exactly what needed to be repaired, which I truly appreciated. Anthony went above and beyond by assisting me with arranging a rental car while my vehicle was in the shop.I would also like to thank Mimi for keeping me consistently updated on my car’s status throughout the repair process. The communication and customer service were outstanding. I highly recommend this shop to anyone in need of reliable and professional vehicle repairs.

Nate

★★★★★

2 months ago

Decided to give these guys a try when my oil light was coming on on the dash. The oil levels were fine so I was worried it might've been something serious. I was greeted by Mimi when I walked in. She checked me in and asked the usual basic questions. She was friendly to talk to. Then I spoke to Anthony afterwards. He gave the breakdown of what the exact issue was and what was needed in terms of the repair so I went through with it. I like how detailed the report was stating the issue as well as the photos that accompanied it, very thorough. I thought the repair costs was pretty fair and I also appreciate how the repair time was much quicker than what they had initially told me. Awesome shop with great people. This is now my go-to shop for anything automotive. Appreciate ya'll!

Plumbing System Pros

★★★★★

a month ago

I can’t say enough great things about Garage Guys Automotive. Sandy, Oscar, and Anthony consistently provide the best customer service for every vehicle I bring in for service. Whether it’s something routine like an oil change or a major job like a full engine replacement, they’ve taken care of me from the very first phone call. Their communication is clear, their work is thorough, and they always make sure everything is done right. It’s hard to find a shop you can truly trust, but these guys have earned mine. I’ll continue bringing all of my service vans to Garage Guys Automotive for oil changes, maintenance, and any repairs that come up. Highly recommend them to anyone looking for honest, reliable, and professional automotive service.

Yessenia Muñoz

★★★★★

3 weeks ago

They are amazing! Mimi gave a ride home and picked me up when the service was done. They are very honest and their prices are very reasonable. I love garage guys!

Olivia Salinas

★★☆☆☆

4 months ago

I brought my car in with complaints that my car was running weird and the AC was hot. I explained to them in detail how my RPM would fluctuate whenever I’d turn on the AC. I wanted to fix the problem. I went to them because i Had previously gotten an oil change here and loved how detailed the visit was, despite the price of the oil change being more expensive than that of my dealership, I liked how nice they were. Upon bringing it back, not only was it very pricey to fix my AC, but I left with my car still not driving properly. We immediately brought the car back and Saly, the manager checked it again and stated that “another” issue was wrong and stated that the first time they checked my vehicle they didn’t think the abnormal number was a problem because they believed my only concern was my AC… why would I be more concerned for AC over a car driving incorrectly? Don’t understand that. He then proceeded to say that they would need to run more test to figure out what was going on but he was “guessing” it might be my catalytic converter. My biggest issue with this auto shop was I addressed these concerns when I first came in and they didn’t fix the issue, they wanted me to spend more money to do more testing when they could’ve addressed all my issues the first time. I’m giving them 2 stars because they did fix my AC but did not address any of my other concerns. When I expressed my dissatisfaction to Mimi, the front desk person. She ignored my texted and left no response. I ended up taking my car to my dealership and they immediately knew what the issue was (and it was NOT my catalytic converter) and they were super upset that I had taken it to this place where they were taking guesses at what could have been wrong. I will say they are very nice people, but I won’t be going back because i feel like they’re all about how much money they can make and not truly focused on making sure the customer is satisfied.

Leslie Coffey

★★★★★

Edited a month ago

Anthony Do and his crew do excellent, honest work, and always make sure the job is done right the first time. I appreciate that they get the status of all of the fluids and various systems and then give a written report about the results. They update Car Fax with any work done on your car so it stays current. They run great service specials from time to time, and they are on Facebook, Twitter and Instagram, so stay tuned!

Diana Gashler

★★★★★

3 months ago

I recently took my car here for an oil light/leak issue another repair shop failed to notice, which made it worse. Justin did a great job explaining the issue and the repairs that needed to be done. The prices were reasonable, especially with the coupons available. Mimi at the front desk was also super nice! I loved the entire experience and will definitely be coming back for any maintenance/repair needs.

Rone P

★★★★★

2 months ago

I have entrusted Garage Guys Automotive with both my vehicles because they provide top-tier service at a price I can afford. They have also provided exceptional customer service and have given me the utmost confidence to continue trusting them with my automotive needs. They provide quick links to your invoices and inspection reports via text message, have such friendly staff, ample waiting area with great snacks for all!

ilham Aliyev

★★★★★

4 months ago

I took my car to this shop for a diagnostic, and I have to say, these guys truly know what they’re doing. They explain things clearly, and provide excellent service from start to finish. They even gave me a ride back home with their own vehicle, which was a huge help. Within a few days, they identified the problem, fixed it properly, and returned my car at a very fair price. Overall, a great experience. Highly recommend.

Jessica Ortiz

★★★★★

2 months ago

I came in to do an oil change, they did not have availability when I came in but was able to schedule an appointment the same day. At my appointment I waited a little over an hour for the service to be completed. While waiting the staff made sure my boys and I were comfortable and provided snacks, drinks and even gave my boys a toy each. Over all a good experience.

Cathy Oltremari

★★★★★

a month ago

I had to take vehicle in last week for what I thought was a major issue, but turned out to be minor. Garage guys, Anthony and Mimi are always very honest, trustworthy and always explain to you what's going on along with pictures to show you. They always give me peace of mind. Garage guys are the best of the best. Garage guys will always be my 1st choice mechanic.

Mark G

★★★★★

2 months ago

Soo hard to find a good honest Euro auto shop and im glad i found one in Garage Guys Auto. Water pump replacement service was done quickly and professionally. Price-wise was as expected. Was kept informed with regular updates plus a checkup a few days later after service which was much appreciated. Overall happy with the service I received and would recommend them.

Jared Polak

★★★★★

2 months ago

I had an unbelievable experience at Garage Guys Automotive. Before coming in, my A/C was blowing hot air. I spoke with Oscar on the phone, and he got me in right away. I approved a more in-depth diagnostic, fully expecting the issue to be a leak and a very expensive repair. Not only did they fix it quickly, but they also identified a completely different problem than what I expected—and I ended up paying only about 10–20% of what I had mentally prepared for. The final bill was even less than what I thought the diagnostic alone would cost. This is honestly the first time in my life I’ve ever spent significantly less than expected at an automotive shop. Mimi at the front desk was also a delight to work with. This team is professional, incredibly honest, and a pleasure to deal with. Highly recommend.

Jordan Gregory

★★★★★

a month ago

I got my oil changed here back in November on my Mercedes e350, and it was perfectly done in a timely manner. They even have free snacks for guest to have while waiting for their vehicle to be ready. 10/10 everything, this is where you want to go if you want your vehicle in good hands.

Chuck Ohamara

★★★★★

5 months ago

Love the professionalism and transparency of this shop! Anthony Do kept me up-to-date with the progress of my car, sending me progress reports with video and pics attached to show what they were doing and they were able to figure out my mystery check engine light issue! Also Mimi was hands down the kindest and professional front desk person I’ve dealt with! Highly recommended going there!