Gary Sapp Automotive

Jenny T

★★★★★

Edited 3 months ago

Such a great group. You feel like family when you go into the offoce area. You are greeted with a hello and they take care of your automotive needs.

John Lightsey

★★★★★

9 months ago

Gary and his staff are a great team to deal with. With fleet vehicles, like ours, downtime means lost revenue. Gary’s crew understands the importance of getting our trucks on the road as quickly as possible. The past two visits have been exactly that. Thanks Gary for everything. If you have a fleet of vehicles then you will be doing yourself a favor by using these guys!!!

Jeffrey Stacy

★☆☆☆☆

2 years ago

I called to set an appointment for them to take a look at my vehicle, which has been giving me transmission problems. At no point during the call did they tell me they charged a fee to diagnose. When I dropped off my vehicle, without explaining what they were having me sign, they requested that I sign a sheet (which allowed them to do work without a written estimate). I asked them if they would inform me of what work needed to be done before they charged me for work, and only at that point did they tell me that they charge an hourly diagnosis charge. Then, the woman at the counter very sarcastically and rudely told me, "Yeah, that is how our technicians get paid. They don't work for free." They have lost a customer for life. They purposely withheld from me that they charge a fee to simply look at and diagnose your vehicle. Don't sign anything without fully reading it! Also, I noticed after this experience that many other reviewers have had a similar experience. Beware of these dishonest folks!

Mark Sample

★★★★★

10 months ago

Had to have my truck towed in to Gary Sapp's. Was worried because I had a intermittent problem. Was worried they would need to keep it for a long time to diagnose the issue. But the technician (Mike) got on it and had it diagnosed so fast. He fixed it and explained everything which settled my nerves. From the front desk to the technicians they are so nice and helpful. I would definitely suggest taking your vehicle to Gary Sapps if you have any issues. I will for sure!

Russell Sheldt

★★★★★

4 months ago

Thank you to Gary and staff for fast and friendly service. I will return for my automotive needs. I highly recommend this business for any automotive repairs and maintenance.

Scott Phillips

★★★★★

4 months ago

Gary runs a top notch service that is focused around quality, integrity and fair value. As a fellow business owner in pensacola, I’m proud to call him a brother and friend!

AA

★★★★★

3 months ago

Gary Sapp's Automotive is a trustworthy business. He has always gone above & beyond for his clients. Anita

Michael

★★★★★

8 months ago

Very respectful of time and cost , They do not make promises or estimates that change later once they get your vehicle. Also follow up with phone calls on progress as needed. Reliable....Integrity...The way it used to be. When you have family and job commitments, Gary Sapp delivers on time!

Joshua

★☆☆☆☆

4 months ago

Lady at rhe front desk is nasty with her attitude. Thinks shes entitled. If you do your job right and have good customer service people would not leave bad reviews. Fix your attitude women.

Dana Barefield

★★★★★

6 months ago

Today was my first time going to Gary Sapp. I was so very impressed! The staff were very friendly and knowledgeable. They took care of my mini van. I was also graced with Diesel’s presence which made my day!! I highly recommend!!!

R-Jae “Swish” Westwood

★★★★★

5 months ago

brought my car in for a drive shaft issue & Mr. Doug & Dolly made sure it was fixed in a timely manner. the repair got held up by parts delivery over the weekend but i got my car back fully fixed the following monday. they also worked with me on the repair bill since it was higher than what i initially expected to pay. when it comes to repairs on my vehicle, this is the place to go on this side of town. thanks again guys for everything!!!

Stephie Potts Bell

★★★★★

3 months ago

Gary Sapp Automotive is a well-respected business in the Bellview community. I’ve enjoyed doing business with them, and they have generously sponsored our cheer teams for several years. Their community support truly makes a difference.

Alan Petitfils

★★★★★

5 months ago

I wanted to make sure I left a review for this place of business as it is one that I most certainly will be using again for anything that I am not able to handle myself. Billy was absolutely amazing with keeping me up to speed on the repairs. Gary made sure to come out and introduce himself personally, that goes a long way in my book. The most important fact about my interaction was there was not one attempt to upsell me, and I get it, it's how profit is made. Overall a great experience and my wife's car is back on the road. Thank you Gary and crew!!

Kyle A

★★★★★

2 months ago

Really appreciated their service and help. We had a weird grinding sound out of the blue and had a long drive the next day to make. They were able to help us on super short notice. Everyone was really kind and helpful. Their office cat was also really cute :)

Janvien Pascua

★☆☆☆☆

3 months ago

I brought my car here months ago and was pretty satisfied with their prices. I never really thought of writing a review due to several reasons, but finally got around to doing it. The reason I can’t recommend this shop is because the rare time THEY mess up, you’ll be the one paying the price. Their labor warranty does not mean anything and sometimes even the simplest spark plug/valve cover gasket job can set you back almost 4 figures. I got a valve cover gasket replacement and brought my own gasket to use. I understood that I would not be covered for the part, but the labor warranty was covered and they would try to resit the gasket if it was ever another leak. Fast forward a few hours after getting my car back, I smell oil coming from my AC. Turns out they over torqued the bolt for coil pack. I attached a picture of the hairline crack. I was told not to undo ANY bolts or I would void the labor warranty and was recommended to just bring my vehicle back in to be looked at. I wish I had taken a picture of where the crack stemmed from after I decided to work on it myself, but anyway, I brought my car back, asked them what happened, and was hit with the usual “yeah that happens with old vehicles as the material wears down” (something along those lines). I asked them how much it would cost to replace it—and they hit me with a price almost reaching $700 if I remember correctly which included the OEM valve cover and warranty. Keep in mind I already paid I think around $150 for the job I needed done previously which might’ve been an inspection for long travel and the gasket job. They would not take ANY responsibility for their mistake. I’m sure they are great mechanics. Hate to be the unfortunate customer that had to be on the front end of a careless mistake that almost costed me hundreds and could’ve been easily avoided with more care. Please just be sure to reiterate ANY and ALL concerns before AND after letting them work on your vehicle.

Joji Yoshida

★★★★★

Edited 7 months ago

When we relocated to Pensacola both of our vehicles were being shipped from Hawaii. In the meantime we researched a repair shop on the Gulf Coast. Luckily we found Gary Sapp Automotive on Pine Forest Road. Dolly and Doug were extremely helpful to us newcomers. Since our arrival of our cars we had several minor and major repairs done. The pricing were upfront with no hidden charges. The repairs were done in a very reasonable timeframe. We feel very fortunate to have found an amazing place in our neighborhood.

John McBride

★★★★★

3 months ago

I have been going to Gary Sapp for 5-6 years for both my Ram diesel trucks. I have had them work on flex plate replacement, a/c compressor and components replacement, harmonic balancer replacement, gas tank replacement, and all routine maintenance and fluid changes that go along with a vehicle that is used commercially running coast to coast. Each time they have done a superb job. The customer service that is provided to me is always top notch. It starts when I walk through the door and I am greeted by Dolly & Doug and goes until I am satisfied with the job performance. Doug and Dolly are the face for Gary and are always willing to help well beyond what is required. To give an idea of customer service and help afforded me, while on the road in Idaho I started having issues with my truck. I called and spoke with Dolly and Doug about the issues with my truck and get advice. They took the time to speak with me so I could describe the issue and they had me send a video so they could evaluate what was going on. Spot on. Another time at the beginning of Dec. 25 I picked up my truck, while driving down the road a my truck lost power, unrelated to the issue it was in for, so I returned to ask questions. They had one of the mechanics come out to evaluate my truck. I was met immediately by one of the mechanics to do an evaluation. Within a few minutes he had identified and addressed the issue, all as a courtesy. I would recommend using Gary because of the customer service and professional work.