About Business
Genesis Auto Inc is a highly-reputable Car Repair service provider based in Kennewick, WA. Genesis Auto Inc covers all facets of the Car Repair industry, with a focus on Auto repair shop. With over 83 reviews and an average rating of 4.9/5, Genesis Auto Inc is a trusted name in the industry. Their presence in Kennewick, WA ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Edwin Keeney
★★★★★
2 months ago
Spoke with Service Rep concerning my recent purchase of my 2015 Rav 4. Very courteous. Answered my questions to my satisfaction. Highly recommend.
kirk keeney
★★★★★
4 months ago
We have been taking out toyotas here for the last 20+ years the staff are amazing honest, very knowledgeable, helpful and friendly.
Kathy Jean
★★★★★
a year ago
Genesis is a gem! Matt is nice and knowledgeable, Moe in the office is so helpful and pleasant. I was beyond happy to find a place that services Toyotas and Lexus because I've been so disappointed in the dealerships here and in Hermiston. We took our Camry in for diagnostics, Matt said it was safe to drive (whew!!), and they sent us a text linking us to the invoices and estimates of the parts, labor, etc. So we know about how much it will cost to get the car up to snuff. No BS, just the facts, and we've had an awesome, easy experience so far. Highly recommend!!
Kim Lycan
★★★★★
a year ago
My family have used Genesis Auto since it's early years of being open. Over the last decade of owning my own vehicles, I have truly valued their work and dedication to honest and ethical service. They will tell you what your car actually needs instead of trying to sell you something just to make money. They will also give you feedback on suggestions other places have made which always feels like they truly care about you over their business. Their prices are also some of the best. I cannot confidently recommend anyone but these people.
Amanda Fejes
★★★★★
a year ago
I highly recommend Genesis Auto! Mark was extremely helpful, friendly & knowledgeable! I had a concern about one of the maintenance notifications that constantly pops up and told me to stop by so he can take a look at it. I really appreciated that no matter how busy he was he made time to take a look. Great customer service!!! I will be coming here for all my cars needs!! Thank you!
Misty D.
★★★★★
5 years ago
These guys are the absolute best! They have always treated me fairly and do outstanding work. I even bring my vehicle in from out of state because I trust them so much. They did my timing belt, fan clutch, a differential and a few other things I've needed on my Toyota 4 Runner. I'm always surprised by how fast and efficient they are. I could rave all day. I feel so grateful to have found a place with experienced and honest mechanics to work on my truck.
Jonathan Piazza
★★★★★
2 years ago
I've been taking our early 2000s Toyota Sienna to Genesis since I purchased it used in 2020. This team knows their stuff and are extremely professional. While not the cheapest in town, I have zero hesitations paying the crew at Genesis to keep my family's vehicle on the road. As much as I hate when the next 5,000 miles has rolled by and it's time to schedule an appointment, I secretly love going in and talking to the guys. As long as I have a Toyota, I'll booking maintenance and health checks with Genesis Auto.
SLiM
★★★★★
3 years ago
This is the only shop I go to for my car (they only work on Toyota and Lexus vehicles). They are very good about fixing only what needs to be fixed and are very thorough on their checkups, too. They were the only shop to work on a Lexus in the Tri-Cities when I first started going there. I did some comparison shopping later and they were the lowest price (compared four shops, including the dealership). They are very personable, too!
Dean Anderson
★★★★★
3 years ago
Had needed repairs done on cooling system. In the process another problem arose. Bottom line, is they fixed the problem, with extensive time involved, without additional costs. They really couldn't tell me if it could have been their fault, or just something else went wrong. These guys are honest and trustworthy, and would recommend anybody with a Toyota product, take it to Genesis. They will treat you right. Used them for 20 years.
Randy LeMasters
★★★★★
6 years ago
Always professional and within budget. Quality of the work on Toyota's is second to none. Would not trust anyone else to work on my Toyota. Easy to talk with and great on communication when talking about cost before the repair starts.
Sonni Bee
★★★★★
3 years ago
This place is the BEST in the tri cities. They are trustworthy and hardworking and have integrity. Won't rip you off!!!! I'll always come back to this shop for as long as I have a Toyota. Joshua is on top of things and even if I missed something, they work it out with me.
Garret Borchert
★★★★★
5 years ago
Took my Lexus in for a new water pump and timing belt, they had it done the next day! They were very helpful in answering my questions with honest pricing. 10/10 would recommend for anyone needing work on a Lexus/Toyota vehicle.
Brady Peterson
★★★★★
4 years ago
Dropped the Prius off for brakes and an oil change. They told us that the brakes were good for at least 2 more oil changes and only charged us for the oil change. Very honest and professional business. I would recommend them to anyone with a Toyota 👍
Jim Hilliard
★★★★★
2 years ago
My daughter had a problem with the door of her gas tank. The opening mechanism stuck and she could not open it. She called Genesis in the morning and I took it to them in the afternoon. Joshua helped me immediately and only charged me a small fee for the part. I appreciate this business and the new owners. I took our vehicles there previously and plan on continuing to give them my business in the future.
Sean Tice
★★★★★
4 years ago
All of the guys here are great to work with. Honest mechanics who are there to help you out and not upsell you on anything unnecessary. Super quick and friendly and helped explain everything that was wrong with my car. They gave me multiple options depending on how much I wanted to spend and how much to replace. I'll be bringing my toyota to them from now on
Edward Clark
★★★★★
2 years ago
If you own a Toyota or Lexus in Southeastern Washington, look no further. This extremely trustworthy and knowledgeable shop is a great place to keep your car or truck running smooth.
harrison flynn
★★★★★
10 years ago
Took in my 2002 SC430 with 99-K miles on it and asked to have all needed maint. done to insure the next 100-K miles of trouble free driving which is exactly what they did and at a reasonable price. Even more impressive is how the car now drives, LIKE NEW! My love affair with this car is now just like the first time! Every now and then we run into the real deal and that is exactly what the guys' at Genesis are.
Ajax300
★★★★★
2 years ago
They only work on Toyota vehicles, and they are really good at it. Nice folks, did business with them in 2007 for the first time and have never had any issues.
David Solomon
★★★★★
6 years ago
Genesis saw me on short notice when my starter broke. They were able to get my car in and take care of it the same day. Brad was very friendly and helpful. Definitely recommend!
Steve Brandwein
★★★★★
3 years ago
These guys do a great job. Only place in the Tri-Cities that I take my truck to. They know Toyotas and will not try to upsell you on unnecessary repairs. Highly recommend.
