Genesis of Bloomington-Normal

Daniel Farmer

★★★★★

5 months ago

Thank you Daniel for all of your assistance in helping us get into a vehicle we LOVE. Your knowledge of the Genesis brand is unmatched. You patiently heard our wants and you delivered exactly what we were looking for. We love our 2025 Genesis GV80 3.5T Prestige. You really made the process enjoyable and easy. We appreciate it so much. We are so glad to join your Genesis family. I test drove 8 different SUV’s from varying makes and models. None of the sales people had close to the knowledge you do. It’s easy to tell you take pride in offering an amazing experience to customers. Again, thank you so much in this endeavor and we look forward to working with you in the future. Seriously this man needs a raise!!

Cele Lachance

★★★★★

2 weeks ago

Caitlyn is a kind & caring person to work with when searching for the correct product. She does not try to push products on me but instead listens to my side of the purchase. Caitlyn is so honest & if she does not know the exact answer she researches & checks with other colleagues. I’m impressed with Caitlyn’s professionalism. She represents her auto dealership with integrity & makes it easy to make a decision regarding any purchase.

Ryan Shepherd

★★★★★

3 months ago

My girlfriend bought a used G70 from a Hyundai dealership out of state. From day one Genesis of Bloomington-Normal has gone above and beyond for us. They have changed how I feel about dealerships. They are the first one I have been to where I actually felt like they cared about their customer's best interest and aren't just trying to squeeze every dollar they can out of you. They recently got us into a brand new GV70 and our salesman, Riley, was able to put us in the exact car she was looking for and made the process quick and painless. The finance director, Billy, was honest and straight forward with us. He didn't try to sell us on things we didn't need, just gave his honest recommendation on what he thought would benefit us the most but we never felt pressured. The service manager, Scott, has always treated us well. He even tried to help us with issues we had with the dealership we bought the G70 from when he didn't have to. The whole team at Genesis of Bloomington-Normal is exceptional, I couldn't recommend them enough. They aren't a place you buy from once. Once a customer, always a customer. On top of the great team, we have loved both genesis vehicles. You'll be hard pressed to find another vehicle that gives you the comfort, luxury, performance, esthetics, and customization options for a better price!

Alejandro Luyando

★★★★★

2 months ago

I live nearly 2 hours from this dealership and the staff, especially Riley, was more than willing to accommodate and help bridge that gap by negotiating over the phone and through text so I wouldn’t have to drive down until we agreed on price. Even when there was a potential breakdown in negotiation, Riley was more than willing to drive the car up to me to see it and drive before purchase. That kind of service goes a long way! When we finally agreed on a sales price, I drove down to the dealership and both the service and facility was amazing! The process was simple and quick. If you are looking for a new vehicle, I cannot recommend them enough!

Jim McHenry

★★★★★

7 months ago

Great buying experience! Friendly, knowledgeable and efficient! Our sales associate, Daniel, was so wonderful to deal with. After the Sal of the GV 70, he patently got both of us registered on the Genesis app and spent over an hour going over all the fairly complicated features of the car and offered to even come to our house to help answer any questions that we may have! All the other employees were so friendly and made us feel welcome at this dealership. Highly recommend this car dealership and the Genesis brand

Christopher Dearing

★★★★★

a month ago

Caitlyn at Genesis of Bloomington was Wonderful. We had a great Experience thanks to Her from start to finish . She was so patient and nice to work with. She answered all our questions and was took a lot of time to make sure we were comfortable with the process. We love our New 2025 GV80 prestige . Billy was also fantastic throughout the finance process and explanation of benefits to protect our Purchase. We absolutely Recommend Caitlyn, Billy and the entire team . 5 star

Janine Dearing

★★★★★

a month ago

Caitlyn was wonderful to deal with when buying my car. She was patient when we asked a bunch of questions and if she wasn’t sure of the answer she took the time to find it out. Her follow up after the car was purchased has been top notch. This dealership as a whole is top notch and we are so happy to have made a purchase here. They respect their customers and bring customer service to another level!

Lindsay Prewitt

★★★★★

3 months ago

About a month ago, I purchased a 2026 GV80 and I am LOVING this car! The whole purchasing experience at Genesis was nothing like I had experienced before. Riley was my sales person and he was very attentive, knowledgeable and caring. He did what he said he was going to do and has followed up with me a few times since my purchase. I would highly recommend Riley and the Team at Genesis.

Sara Washington

★★★★★

3 weeks ago

I worked with Dan M to get a car on a short timeline last week. Dan is so personable, accommodating, and his communication was 10 out of 10! I left the same day in a new vehicle!! I recommend working with Dan to anyone seeking a smooth experience in car buying!

Jeff Rowden

★★★★★

4 months ago

From the moment we arrived, we were welcomed by Riley. He listened to what we were looking for and made our buying a G80 a smooth process. Kudos!

Claire Helm

★★★★★

2 months ago

I can not say enough about Caitlyn. She is such an amazing person and sales person. She made sure I got into the vehicle I love and made the buying process so easy. She even checked on me the day after my purchase to make sure I was still loving my new car. Genesis of Bloomington will be our new future auto dealership. Thank you again Caitlyn and all of the team that helped.

Eric Tinsley

★★★★★

a year ago

Fantastic service experience! I was able to call to quickly get an appointment for some warranty work on my Genesis vehicle. When I arrived at the dealership service bay I was promptly greeted and the service advisor took my key and showed me to the luxurious customer lounge with plenty of complimentary snack and beverage options. From the lounge I had a comfortable front-row seat I could watch the service technicians working on my vehicle and others in the bays. The technician treated my vehicle with the utmost care during the repair work, and he even donned slip-on shoe covers before backing my vehicle out of the service bay. Everybody I encountered was very friendly and welcoming. I usually have my vehicle picked up for service appointments, but this experience has me wanting to take my vehicle back for the next service so I can do it all over again. All told, I’m very impressed with the new standalone Genesis of Bloomington-Normal dealership. I highly recommend them for all Genesis vehicle needs.

pamela spong

★★★★★

4 months ago

I didn't end up buying the GV80 I looked at, but I wanted to compliment Caitlyn on the great car-shopping experience she created. She listened to what was important to me, asked thoughtful questions & explained how the features would satisfy my wants. Of the 4 sales associates I worked with at the various dealerships, she was by far the best - her personalized approach, communication & knowledge truly set her apart!

Eric Tjarks

★★★★★

4 months ago

My wife and I purchased a Genesis G70 with the assistance of Caitlyn as our sales person. She did a great job showing us the car and test driving it. Overall it was a great experience working with her and the staff at O’Brien’s.

Aditya Vasudevan

★★★★★

4 months ago

Recently purchased a 2023 Lexus ES 350. Caitlyn helped me through the process and it was an awesome experience. A big thanks to her!

Christine Franklin

★★★★★

6 months ago

Recently purchased a new Genesis in Normal, IL, and I literally have nothing negative what-so-ever to say. From the time my aunt and I walked in, until the time I drove away in my new 2026 Genesis a week later, it was a fabulous experience. Been a long time since experiencing that type of atmosphere. Two big shout outs to my sales associate, Caitlyn, and the sales manager, Josh, for going above and beyond to create such a great customer experience. There were other staff interactions which were also pleasant……a total of 6 in all. One last thing, my sales associate, Caitlyn, was outstanding with her energy, respect, helpfulness, and non-pressure skills. Stop by and see her. You won’t be disappointed in her or the Genesis brand.

Bruce Pea

★★★★★

2 years ago

About six months ago we bought a new Genesis G80 mid-size sedan. Great car, we loved it! However, as nice as it was, we decided we needed a bigger car with more room. Last weekend we went to Genesis of Bloomington-Normal in Normal, IL to look at a new Genesis full-size sedan, the G90. We met Michelle McCaskey, our sales person, who helped us find a new car and let us take it for a test drive. This would be the third new car I had bought in twelve months, so I was very familiar with how the new car buying process worked. Up till now it had been all fun-n-games. But now it was time to get serious and work a deal... Let me cut to the chase by saying working with Michelle on a new car deal was a pleasure and a breath of fresh air! Working with Michelle and her sales manager Greg Miller was as pleasant as a car buying experience could be. Both Michelle and Greg were respectful and transparent in our negotiations. We described what we were offering and why, and Michelle and Greg explained the details of their offer and why they were making their offer. There were no battles-of-will. No gnashing of teeth. Just straight forward, respectful, open, and reasonable offers and counter-offers that eventually got all of us to a place were we both could say 'yes'! It was a great experience that had us driving away in the new car we wanted, knowing we got a fair deal. It doesn't get any better than that!! If you're interested in a new or used Genesis car, I highly recommend you stop by and see Michelle McCaskey and Greg Miller at Genesis of Bloomington-Normal. You'll be very happy that you did!!