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About Business
For professional Car Repair care in New Orleans, LA, New Orleans, look no further than Gentilly Auto Glass and Tint. Their team excels at delivering top-tier results for Auto glass shop and related Car Repair needs. Their customer-centric approach has earned them a 4.4/5 rating based on 43 pieces of feedback. They have become an integral part of the New Orleans, LA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in New Orleans, Gentilly Auto Glass and Tint is ready to assist with your next project or repair.
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Google Reviews
Sylvia McGrath
★★★★★ Gentilly Auto Glass did an amazing job — same-day service. Detroit took care of us and was extremely professional, fast, and efficient. Everything was handled the same day with no hassle. Definitely recommend and shoutout to Detroit for great service.
K Moten
★☆☆☆☆ Got a new windshield here last year , the wrong size windshield was put in my Camry. Popped wires for my mirror when trying to force the glass in. I had to get a replacement windshield and take my car back to Toyota for wiring and to reset my sensors.
Mr Sutton
★☆☆☆☆ BRAND NEW WINDSHIELD LETTING WATER IN. I called Gentilly Auto Glass on March 25th to get a quote for a new windshield for my Buick. The gentleman who answered was professional but clearly busy. He told me to text the year, make, model and vin number to the phone number I called, and that he would respond back with a quote. I did exactly that, and two hours later I received a quote via text for $352. I was fairly swamped at the time so I couldn’t take the car in right away. A couple of months later I reached back out and made an appointment. On the morning of May 21st I took the car in for repair. I returned to his garage to pick it up around 4pm the same day. When I got to his garage to pick up my vehicle, he told me that the repair would be an additional $50. Apparently there was a mistake regarding the ordering of the windshield. It caught me off guard because I called to tell him I was on the way so he could have let me know this over the phone. But I went to the nearest ATM and withdrew the additional $50 for a new total of $402. I handed him the money, he handed over the keys, we exchanged a handshake, and I hopped in. Aside from some black debris they missed on the dashboard everything seemed to look good. There was no more long crack in my windshield anymore, and all of my display signals seemed to be working properly. Unfortunately, the big rain on Father's Day told a different story. I had water on my dashboard, in the cup holder and worst of all on my touch screen. The following morning I reached out to him to report what happened. He answered in the only way you would want someone to respond in that situation, “ bring it right in”. So I took it to the garage around 10 or 10:30am. I was working and wouldn’t make it back to his garage before closing. We spoke on the phone and I agreed to let him hide the keys where I could find them and pick up the car. I picked it up around 6:30pm. This time there was no debris but some blue painters tape along the top of the windshield. It rained for the rest of the week so I covered the car that evening and the following morning to give whatever he did the proper time to cure. A few days later after a hard rain the same thing happened, water in the car. Then I knew something was off. Mistakes happen but when given a second opportunity to make it right, any professional worth their salt will go above and beyond to make sure the problem is resolved. So I took it to another windshield company to get a second opinion. He only looked at it for about two minutes before he told me it was a “bad install”. He said he could tell by the height of the windshield compared to the height of the hood and then he showed me. He said that they either didn’t clean properly before installation, or it was the wrong size. He finished by saying that there was no way to seal it as is, and the only proper way to repair it would be to completely remove the windshield which can't typically be done without breaking it and even if he managed not to break it the seal would still be unusable. I am now scheduled for yet another windshield repair with another windshield company. However, this time isn’t due to a crack in the windshield, it’s due to shoddy work.
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