Gerber Collision & Glass

Quincy Scott

★☆☆☆☆

a year ago

So, it took me a few weeks to decide actually write a review I wasn't going to just in case I have to take my car back and they retaliate based on my comments. My overall experience here wasn't good at all. The one good thing I can say was they text you periodically to give you updates which is good. That's the only good thing. They had my car for a month and I'm not blaming them for that part because the part took that look, my complaints come after they had it. As soon as they got the part it felt like a rush job they told me it will be ready in 48 hours for them to do the paint job and the alignment it took 24 hour. I came to get the car I noticed there was a box with the car rim in it. I asked them what was this for? They said "it's the old one sometimes we leave just in case you want to keep it" the next day they called me to tell me it was actually the new rim and they didn't put it on. I asked so did you "do the alignment with the old rim" he didn't answer just said they needed the car back to do the alignment and put the new rim on. Something told me to keep the rental car just in case especially since the rental company was closed by the time I got the car the first time. I left my car there but took the keys because I was planning on picking up my car when I got off that day but have them the keys instead so they could finish the job. Now since they had my car again they were supposed to pay for another day of the rental but the same day I took the keys back that's the day they decided to tell the rental company that they completed the job which they didn't and I end up paying for a rental out of my pocket for their mess up. The part that took the longest was the bumper not sure how a new bumper with a new paint job has a big scratch on it also I found some screws in a plastic zip lock bag in the backseat of my car not sure what they're for if they didn't put it on or if they're extras I have no idea.

Grace Sanchez

★★★★★

7 years ago

Trust them with your vehicle they are excellent. Our Mazda Miata was hit in a parking lot and was towed to Gerber Collision by the other person's insurance. They turned a scary situation into a great experience. The car came out looking brand new, check out the pictures. They even helped me with where rash. Thank you guys!

Avinesh Bilash

★☆☆☆☆

a year ago

I waited a couple weeks to post a review to see if my issue would be resolved or not. There is a few reasons for this grade. 1) i kept receiving inaccurate estimations on when my car would be ready. The original estimate was around 1 week. Another week kept being added until I was able to pick it up 4 weeks later. 2) communication was not good, I was the one who had to call the shop everytime to get updates. 3) Someone had gone through my glove box and center console and left everything array. 4) The wiring for my dash cam and after market floor lights had been ripped out. It took me a couple hours the next day to get things rewired and organized. Upon organizing my car, I noticed that a couple of my items were missing from my car. And this was the biggest factor of the score I just gave. Reason 5) my things were stolen out of my car. With the repairs being focused on the passenger door, there should have been zero reason to go through any other part of my car. One item was taken from the drivers side door. And the other item was taken from the glove box. In both cases, it was just those items that were missing any everything else in those areas still remained. I went to the shop directly to ask about these items and they said "they would look around the shop and give me a call". They still haven't gave me a call and it's been over a week. I'm not sure why it would end up anywhere around the shop seeing as how these items should have never left the car in the first place. The score could have been higher even with having to wait for a month to get repairs done, but having my things stolen from my car was no good. I hope you figure out who is stealing things from customers. My problem is that my stuff was stolen, your problem would be to figure out who it was and deal with it accordingly. I'm not interested in knowing who it was. I'm more interested in getting my stuff back.

Genevieve Barnhart

★★★★★

a year ago

Took our Kia Soul for after accident repair. Highly recommend them! We’ve gone to the Kia dealership before and it was awful service. Gerber was friendly and efficient. It did take about a month total, but our insurance covered the rental. Good work, great customer service. Will go back!

Juan Hernandez

★★☆☆☆

Edited a year ago

Update: I have wanted to do an update but I couldn't until now. The original small damage estimate I got from Gerber Collision was bumped up by 4 times the cost. The damage that to me looked like a superficial scratch turned out to have structural damage according to Gerber Collision. Due to the new high cost estimate my car got totaled by my insurance company. I was upset by the new higher cost and wanted my car back. Gerber Collision told me that they will give it back to me in pieces as they would not put it back together for me. They took it apart and would not put it back. Farmers my insurance company negotiated a settlement price with me and I let go of my car. My suggestion if you are thinking of taking your damaged car to Gerber is to first take it someplace else and shop around for a price. I don't think that Gerber Collision does a good job estimating. I know I gave a good review originally but after all that transpired I take it back. I went for an estimate on my car and the woman who did the estimate was very nice. She took photos of my car and sent me and my insurance an estimate to repair the damage. It was a decent price to repair my car. I saw plenty of cars in the lot waiting to be repaired. Some were really damaged and I wondered how they would become drivable again. One had damage on the windshield from a large rock that had been thrown from an overpass. The driver was fine and I couldn't see based on the damage how a person was not hurt. Anyway, I called a week later to make an appointment and the wait to drop off my car is a couple of months which is crazy but I think that is the way it works on collision repairs. On top of that you have to leave the car in the shop for two to three weeks before getting back which is too long to be without a car. My car damage is minimal to wait that long but I will find out when I drop off my car. I will update my review after I get my car back.

Karen Hoang

★★★★★

2 years ago

Gerber has made what seemed like would be a painful process very smooth. They were excellent in regularly keeping me updated with emails and photos of the repair. They were very booked out when I scheduled the service but now I can see why. They take excellent care of their customers and went above in beyond in fixing the dent my car! Couldn’t be happier with the service and staff there.

Albert Hull

★☆☆☆☆

a year ago

I'm pissed. Been waiting to get my truck "finished" since July of LAST YEAR!!! They keep "ordering the wrong parts" and if I go over there and express my feelings, I'd be wrong. The communications has been "incorrect" Wanna talk to the corporate office. Wonder if that would help.. Ridiculous..

Brenda Barkey

★★★★★

5 years ago

Most excellent & professional service! I brought my car in for repairs, and Gerber made my life easier: they coordinated with my insurance company for payment, and they communicated with Enterprise Car Rental to pick me up at their shop and to pick up the rental from their shop. In addition, my new bumper looks awesome! I am very glad I chose Gerber to work on my car!

D

★★★☆☆

Edited 3 years ago

*** Update, I received a contact from Gerber. The response I was given was not the best but went along ways to answer the questions I had as to others time being better spent. (OLD) Arrived for a scheduled 0800 appointment for eval and repair. (Through Insurance). Says rite in the confirmation email, leave your car there as it will be repaired. The lady did the eval and said she would call to schedule the fix. I informed her of the confirmation email. She basically told me no. Did not try to see what she could do, didn’t look at the Schedule, not a call to a manager, nothing. I will never go here nor recommend, and actively discourage others from using Gerber Everett.

Bee

★★★☆☆

5 years ago

Everything was great except they got the day I was picking up my car wrong in their system and when I came in I had to come back the next day since they didn’t have it ready. Which was odd, I guess it wasn’t cleaned up. And then when I had to pay, their system wasn’t taking my card, and was declining it even though there were zero problems on my end. It seemed like they were assuming I was the problem because they asked if I could pay with another method. They had me get on the phone with my bank as I suggested again there should be no issues. Of course as I’m on hold with the bank and they are telling me there should be no issues and they don’t see my card was ran, they tried again and it worked. So my card was definitely not declined, there is something wrong with whatever they’re using to run the cards and it was embarrassing for me. Thank god it decided to work. And then on top of that, one of my lights was out and the battery was not charged when I went to drive my car home. This was my first time having ever being in a car accident and hopefully never happens again as it’s never going to be a positive experience but no I would not recommend Gerber Collision due to the little things that did not inspire confidence. However, my car looks very nice, but again I have nothing else to compare it to.

Bill Pollick

★☆☆☆☆

5 years ago

They first got the type of glass I needed wrong and after the day of the appointment, when the glass was supposed to have arrived, I had to call them and find out they hadn't ordered at all and were going to order a windshield instead of a quarter glass. Then argued with me about it which required another approval from my insurance. Finally they called me back a short time later wanting me to pay my deductible before they would order it. I told them no, you don't pay for a service before the service has been completed, they said it's their policy. I said I was paying cash and they were not getting a credit card from me. They called back later saying they would go ahead and order the glass and I could pay when the service was done. By this time, I called my insurance and switched to getting my glass fixed by safelite. Would not recommend them for glad repair.

Tom Brophy

★★★★★

4 years ago

Deer 🦌 and car collision. Just the hood and the latch needed replacement. Appointment was scheduled out for three weeks but the car was operational. I dropped it off at 10 in the morning and it was ready for me to pick up 1:30 the next afternoon! Pretty good turnaround time!!! Paint matches perfectly! They did good!

Chris Nicholson

★★☆☆☆

9 years ago

I dropped my car off for some minor bodywork on Saturday morning, and was told that it should be done by "mid-week at worst". I was also informed that I would get updates on the progress of the repairs. It's Wednesday night now, and since I haven't heard anything, I just decided to call. I know it's past their hours so I was planning on leaving a message. However, when I called an automated voice told me the whole spiel about business hours, which I was expecting, but then the call was promptly ended without a chance for me to leave a message. I thought that perhaps the call had dropped, so I tried again and got the same result. As I have yet to see my car, I have no idea what the service is like, but the communication is poor at best. I will say though, as soon as I got off the phone with my insurance company when I reported the damage to my vehicle, I got a call from Gerber. There were quick to set me up for an appointment at least. I'd just like to know when I can expect my car to be ready.

Bill M

★★★★★

Edited 4 years ago

Estimate, scheduling and reception were very friendly and helpfully and expedient! Repair was done same day. Subaru look like new. Claim process with insurance was fluent. l am completely satisfied. THX

Shawn Piccirilli

★★★★★

7 years ago

My wife’s car was rear ended, and the bumper cover had a hole in it as a result. They initially quoted one day to repair, but then asked for an additional day to repair additional damage they discovered. I appreciate they would rather do the job right than do it quickly. Bottom line, the car looks great, I’m happy with it, and more importantly my wife is happy with it! 😀

Vero Mace

★★★★★

a year ago

Have nothing but positive things to say about this place. They were so transparent throughout the whole experience. They sent me messages letting me know what was going on , what parts they were waiting on, when parts were being installed, and guesstimations on how long it would take. The people at the Everettmall way location were so kind. Thanks, guys, for making a tough situation bearable. You guys rock!

Extrullor

★☆☆☆☆

9 years ago

They don't deserve even 1 star! I made an appointment for mobile windshield replacement. They said they would be here on Thursday and would call on that morning to set up arrival time. When they hadn't called by the afternoon, I called and they said I had been rescheduled to the following Tueday! I was not notified at all! I cancelled my appointment and will take my business elsewhere!