Gerber Collision & Glass

kiersten m

★★★★★

7 months ago

Amazing service and communication! You get sent a link to see updates on your car as they are working on it, and I received my car a day earlier than the estimated pick up. There was a very small issue of a little bit of black on the headliner and seat of my car from the work they were doing and they immediately rectified it. Eric and Ty had amazing customer service. They did a wonderful job and I will definitely be going back if I ever need their services again.

Sarah Sikes

★★★★★

3 years ago

Repairs took longer than initially expected, but my car was returned to me in better condition than it was pre-accident. Dawn was very communicative with status updates and Ty picked up the phone on the first ring any time I called with questions. I'm very satisfied with the work they did and the customer service they provided along the way.

Jamal

★☆☆☆☆

a year ago

The worst service I've ever received from any collision center. Progressive drop my car off to soley get an estimate to find out the total repair cost. I waited over a week and then received a message stating that they were repairing my vehicle without even telling me what the repair cost was so I called spoke to a gentleman by the name of Eric who had a HORRIBLE attitude and questioned why did I even bring the car to them if they weren't doing the repair, When I told him I only sent the vehicle there for a further estimate, not repair and telling him I would not wait until the middle of december for the repair and that I would have the vehicle moved by the insurance company they held the vehicle for an extra 9 days because the vehicle needed to be reassembled. No one at their location seems to communicate with each other or clients or they lie about the communication. Because I was called yesterday by the tow truck company because Gerber Collision stated they never received a release for the vehicle. Although I had spoken to them more than a week prior to. A young lady by the name of Tie/Ty/Tai advise me that Eric had never told her the vehicle was going to be picked up so thats why she didn't release the vehicle. And this morning I received my vehicle back disassembled still with the bumper completely detached. Thanks Gerber for the terrible service

Natalie Word

★★★☆☆

Edited 3 months ago

I am a little disappointed as the staff was very friendly and the adjuster knew her stuff but the work done took too long I didn't get all my parts back and they ordered the wrong make tag for my car. I have a C300 not CLS300. I would like to own a newer model but I don't at this time

chad barrett

★☆☆☆☆

3 weeks ago

My experience was Unprofessional, poor communication, poor customer service, untrustworthy and overall they did not care which is typical from large companies. Will never go there again or recommend them to anyone. Very very bad experience.

Lee Kissell

★★★★★

3 months ago

The staff at Gerber were extremely professional and helpful. Everything went smoothly and my truck looks great!

E. B.

★★★★★

2 years ago

This place is great. They did great work and above all this place knows customer service. I had some special considerations come up in drop off and then pick up and they were so accommodating. I was waiting on the lobby on my initial visit and had a chance to listen to how they dealt with customers and it was apparent they treat everyone this way. I don't know pricing for these services but to me it seemed in the back park of what I was expecting. My vehicle was even ready early.

Jaime Elliott

★★★★★

a year ago

I recently had the opportunity to use Gerber Collision & Glass for some car repairs, and I couldn't be more pleased with the experience. From the moment I walked in, Miss Ti and the staff were incredibly friendly and welcoming. They took the time to thoroughly assess the damage to my vehicle and provided a detailed, transparent estimate. The repair process was smooth and efficient, and they kept me informed every step of the way. The team at Gerber truly cares about the quality of their work, and it showed in the finished product. I highly recommend Gerber Collision & Glass for anyone in need of collision repair. Their professionalism, excellent customer service, and attention to detail make them a top-notch choice. Thank you, Gerber, for going above and beyond!

Patty McNease

★★★★★

a year ago

My experience at Gerber on the Parkway was exceptional. The entire team, from the initial manager I met with to the meticulous estimator who included all necessary hitch adapters, provided outstanding service. Ms. Ty, at the front desk, was particularly impressive. Her exceptional customer service skills would be a valuable asset to any service facility. Additionally, my vehicle was finished ahead of schedule. I am extremely pleased with my experience.

Night Drifters

★☆☆☆☆

5 months ago

Brand new Honda crv took it to them for broken plastic bumper got the car back with so meany problems that the car had to be taken to Honda and now I’m paying 3000$ to Honda to fix the car beware of these people they have dumb mechanics who don’t know what they are doing and they will cost you a lot of money for stuff they broke and then they will lie to your face about it this company will never receive another dime from me

Dalanie Coughlin

★★★★★

a year ago

I wrote a longer review on the websites page. However, I wanted to recognize Emory, Ty, Eric and others who assisted me along the way after the loss of my vehicle. I was traveling across the country as a member of the military with the car full of my personal belongings on my way to my next duty station. Unfortunately during that travel, I wrecked and later found out my vehicle was totaled. With the help and support of these individuals they helped me remove and secure my belongings as I was almost 5 hours away from the collison center and couldn’t freely travel there ad needed. They are extremely supportive and accommodating. Even though I didn’t experience their Collison work first hand as the car was deemed totaled, I would certainly recommend those in the future to utilize their services as you will be supported the entire way through. Thank you Gerber Collison of Tallahassee!

buddy bell

★☆☆☆☆

Edited 2 years ago

Will never use gerber again. This is the worst branch of them all. Very disappointed. See left vs right front end. The hood line on driver side is a half inch wider than passenger. Headlights are 3 different shades of messed up. What a mess. Gerber, I challenge you to call me

Mathew Thompson

★☆☆☆☆

a year ago

Not the best. Recently had my 2017 toyota tundra repaired there from a rear end collision. They removed the tundra lettering on tail gate leaving paint blemishes and did not install correct bed trim. Bummer isn't flush like it was originally. I completed my survey and almost as soon as I did a guy from the company called me and pretty much scalded me for my review. Over all disappointing service from them. I should have taken my truc elsewhere.

David July

★★★★★

2 years ago

People keep hitting my parked car but Eric A. and the excellent crew here keep repairing it with friendliness and professionalism. The wonderful staffer at the front desk is especially nice. Beyond the repair work, my car always comes back cleaner than it went in.

Donna Ransom

★☆☆☆☆

a year ago

I honestly wish I could give no stars. My vehicle has been out of my possession and with Gerber Collision since Sept. 10th. Here it is Dec. 17th and I still don't have it. They ended up having to tow it to Pep Boys to do work they were incapable of doing, "AFTER" they advised they could. This could've been handled over a month ago! Poor communication. I don't even have the time to write how awful this experience has been. State Farm should be ashamed of themselves for even placing Gerber as a recommended service provider. The manager did waive the deductible for the hardship I experienced. Kudos to him for taking the time to explain and understand that I was done so wrong. But that'll still be paid out on repairs from Pep Boys! Days before Christmas. It's all good. Lesson Learned...

Jacqueline Hare

★★★★★

7 years ago

Exceptional customer AND car service! From the moment I called to inquire about bringing my car in, to the moment I stepped foot in the shop, I felt genuinely cared for. The customer service representatives are truly amazing. From front desk staff to the owner, everyone is there to support you with the best service possible. I am grateful for my exceptionally positive experience with the Universal Collision crew and now have my car back on the road because of their hard work and dedication. I am 100% satisfied with the service both I and my car received and would highly recommend visiting Universal Collision should you ever find yourself unsure of where to turn for car troubles. Give them a call; you will not be disappointed! THANK YOU Universal Collision!!!

Melissa Lewis

★★★★★

Edited a year ago

We had another experience with Gerber, and they were delightful to work with. Everything looks great, and Ty was amazing to work with. We had a great experience getting our car repaired. It looks new! Thanks to Joe for handling things in a timely manner. 😊