Good Sam TravelAssist

Bob Probst

★★★★★

4 years ago

Debra Williams did a excellent job with helping me to renew my membership . I have lapsed my membership for 3 years and moved to a new state and a new email. She took care of everything. I really appreciate what she did.

Debra Van Schaardenburg

★★★★★

2 years ago

5 STARS is too low for the amazing kind and dedication to good sams that ANDREA has shown us. she fixed our very messed up accounts and elite many different insurance coverages we have with good sams. it was not getting fixed for months until ANDREA got involved and did a TEN STAR JOB for us. we are so happy with her amazing skills and kindness and perfection to fix all issues done my other good sam employees did out 5 different extra coverages we have on 3 vehicles and RVs. other employee really messed up our accounts. thank you ANDREA !!!! your the best

Phoebe Truex

★★★★★

2 years ago

I spoke with Debra Williams. She was polite, pleasant, and easy to understand. She answered all my questions nicely, and I'm sure she repeats these answers 50 times/day. I'm very satisfied with this experience.

Sharron Thompson

★★★★★

a year ago

We called Good Sam this afternoon about a policy for our RV. Debra answered the call and was very, very helpful and knowledgeable. She got it all taken care of for us. Thank you so much!

Honey Friedman

★★★★★

4 years ago

I had the great pleasure of working with Nathan at Good Sam Travel Assistance / Membership Services today. He was EXTREMELY knowledgeable and patient. He answered my every question in clear and easy to understand language. With all the details!! And I always have MANY questions! He did a FABULOUS job! I’m so grateful that I had the good fortune of speaking with him today! I wish I could give him MORE than 5 stars. And he deserves an increase in salary. He’s just the perfect Good Sam representative you want working for you. Big kudos and thanks to Nathan!! Carolyn, Good Sam member since 1997

David Sasser

★★★★★

2 years ago

I recently had technical issues with my online account and received excellent assistance from Elise. She was very professional, thorough, and patient in working through my computer issue. Elise was able to completely solve my issue, which was greatly appreciated.

Gene & Carolyn Hill

★★★★★

2 years ago

I needed to cancel my membership with the Good Sam Travel Assist. I spoke with Debra who was very helpful. She made the process very easy and quick. Thank you!

CHRISTIE HICKS

★★★★★

a year ago

Jeff was great! He explained the aspects of TravelAssist by Good Sam with confidence and in a way that helped me understand rather than selling me something that I didn’t need. Great experience!

Crissy Miller

★★★★★

4 years ago

Debra Williams went above and beyond to help us. We grilled her with every question one might have when stuck on the side of the road and she took time to talk with her supervisors and technicians to get the answers. She was very professional, polite and friendly. Its hard to find good help like that these days. I really appreciate her.

Deborah Heise

★★★★★

4 years ago

I'm letting Good Sam that I called to cancel our membership because we just sold our RV. Because Marys great customer service I kept my membership. She educated me that the membership would cover me much more than I had any idea. I'm grateful for the information she shared with me. Especially since in a month my husband and I are traveling out of state. Thank you Mary! Sincerely, Deborah Heise

Paul McCuistion

★★★★★

4 years ago

Called Good Sam about a promo that was sent to us. We were confused thinking we already had the coverage. Robert Wolff was the representative that took our call and he carefully and fully explained what we had and what the promo added to our current plan. He walked me through the website and explained all pertinent features. He answered every question posed by my wife and me. He was pleasant, professional, and friendly. Robert represented Good Sam TravelAssist well, making this a pleasant event. As a result of his excellent work, we were comfortable taking advantage of the promotion that was offered. Kind regards, Paul R. McCuistion

Robert San Luis

★★★★★

4 years ago

Julie H helped me with the renewal of my Good Sam membership. She also informed me of TravelAssist services, which I added to my membership. Julie is awesome! She is very professional, knowledgeable and friendly. I am very impressed by her and the high level of personal service she rendered. You could tell you were not dealing with a typical, uninterested phone bank person. Julie is terrific at her job! Marcus if you get to read this, please give her a raise!! You are doing an great job running GoodSam. I'm so glad I joined and you can count on me to be an eager advocate for your business! Thank you Julie and Marcus!

staci like

★★★★★

3 years ago

Miss Debra Williams was a delight to chat with today. Good Sam Customer service is always friendly and helpful. Very refreshing to get off the phone smiling instead of frustrated and drained after a long session of policy and program talk. Thank you Good Sam, you have great employees representing you well! - Miss Staci L.

Monica Petty

★★★★★

2 years ago

Spoke with Debra over the phone who was very kind and helpful listening to my questions and being able to explain my plan to me in the way I would understand. She was great at reading her audience. Didn’t mind explaining more than once.

Allan Liefer

★★★★★

2 years ago

We were inadvertently charged for one service which was included in another, more comprehensive, service. There was a minimal wait time when I called. I first spoke with Deborah Williams who was extremely pleasant and very easy to understand. She immediately spotted the problem, and she transferred me to Rory. He was also very pleasant and easy to understand, and he took off the unnecessary charge quickly. The whole process took 6 minutes of phone time which is excellent by today's standards. Thank you Good Sam for hiring good, competent, and easy to understand people and for giving them the training they need to assist your customers. Thanks again to Deborah in particular for quickly identifying the problem, and to Rory as well for correcting the charge.

Kelly Oja

★★★★★

a year ago

I called good sam looking for information with my new roadside assistance membership. Debra Williams answered the phone and was able to answer all of my questions. In addition she caught that our travel assist was a single membership and increased coverage to a couples membership. Outstanding customer service.

Cozette Christian

★★☆☆☆

7 months ago

Have used good Sam’s for years as we rv. Always had good service til this year. Broke down in the mountains near Taos trying to get truck in for service. Had to drive our return car further up to get cell signal. We were on the phone for 20-30 minutes trying to explain our situation. No were are not with the vehicle no cell coverage no we can not go back to the vehicle because there is no cell coverage gave mile marker and hwy info still could find us. After getting location maybe we were to wait for a call from tow truck. Got the call only to find out none were available try tomorrow. Are we supposed to stay over night on the hwy and hope someone is available tomorrow. Not what Im paying for!