Gosch Ford Hemet Service

cindy haskin

★★★★★

2 years ago

Comfy chairs in waiting area, coffee available. Country music playing.

Art Sanchez

★★★★★

2 years ago

Was wearing for mi car, maintenance. Meanwhile I was resting, free wifi, TV, drinks. De-stress.

Gabriel J

★★★★★

2 years ago

Alex was pleasant and helpful from the minute I walked in. Great communication and service.

Lucas McElvain

★★★★★

a year ago

Great service, got everything done quick and answered all concerns.

Lucian Chiriac

★☆☆☆☆

7 months ago

Very overpriced for parts… at least double then the rest of the dealers

GVB

★★★★★

a year ago

Ben was my service advisor and he and his team did an amazing job Thank you so much

Dillon Garcia

★★★★★

9 months ago

Ray in service helped us out! Quick oil changes!

Juan Garcia

★☆☆☆☆

3 years ago

They still don’t offer a shuttle back to your house, they will not pick up your car from your house even though that is a service that is offered. I don’t know how they expect anyone to get home when they need there car repaired it’s ridiculous we all don’t have a second car waiting for us, please bring back the shuttle service already what are they waiting for?

Audrey Joyner

★★★★★

a year ago

I’ve dreaded having my truck serviced because it always seems to be a terrible experience. This experience was exceptional. I had them pick my vehicle up at my job Monday morning, they were on time, kind, and professional. I was notified when it arrived back to Ford, I received an update later with a video after my oil change and tire rotation. I was told it would be 2 days due to recalls that needed to be completed so I already arranged for a different way to get home that day. Then today I was notified when everything was completed, I paid over the phone for exactly what had been quoted. Then one last call to schedule delivery. They were running a little behind with the drop off but I was already home and they notified me right away. When they did arrive again, kind and professional, my truck is clean and this was an outstanding experience!

James Wolf

★☆☆☆☆

a year ago

Absolute hack mechanics. I decided to take my truck in to a local mechanic to dig into why my raptor has been leaking so much after this dealership worked on it. According to my new, good mechanic, "these guys did a hack job. There's missing bolts, broken pieces, and leaks everywhere." Plus they charged WAY more for the service than what I could get from a quality mechanic. Absolutely stay away from this service depth if you can.

Yessi V.

★★☆☆☆

6 months ago

Still receiving service again from here, will update after second visit is complete and addressed. So far, service on my bronco has not been adequate at all. I have serious legal concerns about the service here. Ty.

J P K

★★★★★

11 months ago

Alex at TM Fod Service has been a highly trusted advisor for me, my family, and neighbors for years. He always makes sure we get our repairs done right and to our satisfaction. Very thoughtful, caring, and kind.

Christian Garcia

★☆☆☆☆

8 months ago

I had a horrible experience experience with this dealership. I thought they were honest actors but when it came time to pay after hours of negotiation and a long drive they let me know the OTD price could not be honored and it would be an additional 5k for add ons. stay away.

Lourdes Cruz

★★★★★

10 months ago

Recently moved from Chino pleased with the service department. Customer service on point. Walked me to the waiting room, showed me where the coffee and water was. I have been at other dealerships and you have to find everything yourself. Thank you Tim Moran Ford for making my experience great😁

Megan Ross

★★★★★

a year ago

We go out of our way to come to this dealership for all our services and truck needs. We have had it towed 60+ miles because we know we can count on them. Alex in service is exceptional! He always takes care of us as quickly as possible, communicating all steps that need to happen to get us safely back on the road, all while being patient and kind! The quality of work is always high. Once I had to pick up our truck on a Saturday when the service department was closed and even that was easy. I went to their tire center, got the keys and truck. When I was about to leave I noticed the PSI was 17 (supposed to be 40-45). I pulled in and asked if they could check my tire before I got one the road. Billy stopped what he was doing knowing I just picked it up from service, filled the tire and checked it for damage. He was also so kind and professional! We just took it in to replace the transmission unfortunately, but it didn’t take long to get it back and we have another 3 year warranty on this new transmission! Plus since we opted for an extended warranty when we purchased the truck used this work was covered. I can go on and on, just go in for yourself. Everyone is great there we haven’t had an bad experience. Thank you Ford!

Carla Jimenez

★★★★★

6 months ago

Alex has been our customer service provider in service for years now. The amount of effort & going beyond to ensure all needs get addressed is beyond amazing! EXCEPTIONAL CUSTOMER SERVICE

Rachel Soldado

★☆☆☆☆

a year ago

If I could give 0 stars I would. We bought a brand new Escape from this place in February 2024 and by May all of the safety sensors were not working and we had to bring it to the shop. Today, July 22nd we finally get a call that it is ready and we can get our car back, only to get it in shambles. The panels were not put together and the car was dirty. We were forced to wait even longer for them to finish assembling the car. You would think they’d inspect the car before calling a client back. After finally leaving the shop, not even a mile down the street all of the sensor issues came back up on the dash. This entire experience has been ridiculous, the people here clearly don’t care and are not on top of their work. Avoid Gosch Ford!!!