About Business
Pep Boys is a highly-reputable Car Repair service provider based in Hemet, CA. Pep Boys covers all facets of the Car Repair industry, with a focus on Tire shop, Auto parts store, Auto repair shop. With over 1016 reviews and an average rating of 4.0/5, Pep Boys is a trusted name in the industry. Their presence in Hemet, CA ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Angel Marquez
★★★★★
3 weeks ago
Quick service ,offered a free first vehicle inspection …best complimentary service I’ve received at an auto shop :)
Breyonna Anderson
★★★★★
4 months ago
Matt helped me out he was very friendly , attentive and good so well, making the whole experience much easier for me. I wholeheartedly recommend him whenever you need assistance at Pep Boys. 😊
Eddie Rodriguez
★
☆☆☆☆
2 months ago
Not a very good experience. they quote a total prize for the repair job and had to pay more. Because they order the wrong part. Now how's that my problem. Like four hundred dollars different. That's not right, or acceptable for customers.
Michael Rangel-Maynor
★
☆☆☆☆
a month ago
Went in for a coolant flush and air to be bled from cooling system only to have truck overheating as soon as I left. Figured out not only did they leave truck sitting in the bay but they never did any work on it. Then they had a tech test drive the vehicle and say everything was fixed.same coolant was left in the truck. Very dissatisfied
Jessica
★★★★★
4 months ago
Matt was very quick with services. He is always is super helpful every time I come into the shop! Whether I have questions or just need parts, He is my go to mechanic!
John Khalil
★★★★★
5 months ago
I want to start out by giving Matt and Pablo a shoutout. They were extremely professional and communicative. Matt and the team took care of me and were able to replace all my motor mounts. I’ve come to the location before for oil change and tire repair and they’ve always taken care of me. Thanks again Matt and the team!
Denise “Honey” Levesque
★★★★★
5 months ago
Matt at Pep Boys was great. Tried to get help at Les Schwab and the unhelpful girl snapping her gum couldn't even get into their system to write a service ticket. Matt was working bell to bell but was as helpful at 6pm as he had been at 8am. Brake job was done well, coupon savings helpful. Happy to spend my $ here.
LaDawn Johnson
★
☆☆☆☆
8 months ago
This experience has been unprofessional, dismissive, and unacceptable. Despite spending over $2000 in repairs within a 10-week period, I was treated disrespectfully over a matter as minor as four plastic fender clips! I had service rendered for the replacement of two front tires, the rear rotor replaced, and the radiator replaced. The fender clips were missing, causing one fender liner to detach from the vehicle and drag on while I was driving. I noticed the driver's fender wheel liner is also missing the clips. I went to the store to address the issue with Service Manager Rheanna Frey and Matthew R. I was directed to proceed with a formal complaint to headquarters and leave their store! Not only was the workmanship questionable, but the follow-through and accountability were severely lacking.
Rose Perriott
★★★★★
5 months ago
Very nice every time I interacted with PepBoys. From the phone call to my actual visit. Was a great and stress free time. I started coming to Pep Boys with my dad when i was only 3 Im now 51 still live it here. Very happy and satisfied. Thank you Pep Boys.
Dbcw Crouch
★
☆☆☆☆
6 months ago
Got my car serviced there. After the service was done they gave me a sheet that says all my fluids were OK and good. But I dont think they even looked. My radiator fluid reservoir was empty, my brake fluid is at the low line, and my power steering fluid is leaking and at the low line. There's no radiator fluid showing under the radiator cap. And they deemed that "ok". I felt like they just pushed it through and didnt even look. They also said my battery terminals are good, when they have corrosion on them.
Sonia Cortez
★
☆☆☆☆
4 months ago
Very bad experience with Matt and I believe the other guy name was Joseph. I was given an appointment at 10 o’clock. I showed up and I believe the guy this name is Joseph told me that other cars were ahead of me even though I had an appointment then when I went to ask For about the appointment to Matt he was very unprofessional very rude and told me that I had to Wait and just leave my car there that is very unprofessional and crazy. I did call Corporate and I did file a complaint. I will tell people about your business and will never go to your store again. Your stuff is very rude and professional. I was told to go elsewhere and do business elsewhere and I was giving the keys and he said have a nice day. Customer Service as well I was stressing my concern. They sent me back to the phone queue. Please don’t come here go elsewhere.😗
Matthew D. Murray
★
☆☆☆☆
3 months ago
Dropped off my vehicle for 1 tire replacement on a Friday. Received the text on Sunday that it was complete and ready for pickup. Arrived and was told it wasn't ready, but they said they didn't know what the text was. They said they will try to finish it today. Came back 4 hours later at COB and the vehicle still wasn't complete. It sat for over 2 days completely untouched with 2 false confirmations of the work being completed. Huge waste of my time. Now I have to drive over 900 miles this week on the spare because "they couldn't get to it."
Sherice Davis
★★★★★
3 months ago
The manager Mae is Brain, and he was very nice and kind. He handled my car with total care. I recommend anyone who needs services done on their car to please go see him. He will take great care of you vehicle. Thanks again Brian 😇❤️😀🙏👍👍
Marriam Lofton
★★★★★
5 months ago
I had a great experience at Pep Boys! The staff was friendly, professional, and made sure everything was taken care of. A special thank-you to Matt, who went above and beyond by staying after hours so I could pick up my car. That kind of customer service is rare these days and truly appreciated. I’ll definitely be coming back and recommending this location to others!
Jose Corral Villa
★★★★★
7 months ago
Great customer service provided by Joshua and Rheanna in the front. The facility was clean, great sitting waiting area. Quality work was done by some professionals and I’m completely satisfied.
Rosalinda Romero
★
☆☆☆☆
a month ago
So when they got rid of their parts store, a lot of phone numbers and accounts went with it. Bought a battery from them less than a year ago, they even installed it. Had a 4 year warranty on it. Battery started leaking acid, so when I went back to get it replaced under the warranty, they said they couldn't find me in the system so now I am out $300. Great!
Dion Daniels
★★★★★
a month ago
⭐⭐⭐⭐⭐ I had a great experience at Pep Boys. The staff was friendly, professional, and honest about what my car needed. They took the time to explain everything clearly, didn’t try to upsell unnecessary services, and got the job done efficiently. Pricing was fair, service was quick, and my car runs great. I really appreciated the transparency and customer service. I’ll definitely be coming back and recommending this location to others.
Andy Esparza
★
☆☆☆☆
a month ago
Where do I even begin. Ive been coming here for over 3.5 years taking my fleet vehicle in to get the maintenance done on it. I go to them because of the convenience of how easy it is to get services done. But ive had issues twice where they change my rear tires and at 60mph plus my rear part of my cargo van begins to sway. So immediately I have to slow down or my vehicle feels like its going to spin out of control. If I hit a bump even at a slower speed my whole rear part of my van sways like no one's business. And only happens why I get my tires changed. Last time they said they didnt put enough of the wheel weights or they fell off so thats why the entire drive was thrown off. I drive 300+ miles daily. This time I go because my rear tires got replaced. Same issue. I explain to the young kid at the counter what's going on and instantly says well we installed it correctly nothing with what we did was wrong. I asked him if they can check it out, maybe the weights fell off or alignment was not done correctly. Then says ok let me submit a request to your fleet company if we can work on it. 2 hours later comes up to me and says oh my mechanic that worked on this vehicle said its nothing he did wrong maybe its because of my tools and equipment I have in my cargo. They did not even want to take a look at it. I cant believe them.Such a safety concern and they dont want to recheck there work. Everyone makes mistakes i get it no problem. But its a simple look thru. But If that was the case how come my van didnt sway with the previous tires? Makes no sense. Don't get tires from them, or service for that matter. They leave u stranded.
Sahira Munoz
★★★★★
2 months ago
Pepboys overall, great shop to take your vehicle. I know it might be a bit pricy at times but they have deals and very helpful and understanding. Rhiannon the manager is super kind and understanding. Thank you pepboys for your service on my truck.
Neon Pion
★★★★★
5 months ago
I just had a fantastic experience thanks to Pablo at Pep Boys. He quickly and expertly installed my new battery, getting me back on the road without any fuss. Beyond the battery swap, I really appreciate that he took the time to do a thorough check of my car, including looking at my brakes. It's reassuring to know everything is in good shape. Pablo is knowledgeable, efficient, and clearly cares about providing great service. If you need honest and reliable work done—from a battery installation to a quick safety check—definitely ask for Pablo! He's a top-notch mechanic.
