Grainger Honda Service

Tamika Mitchell

★☆☆☆☆

5 years ago

I am beyond disappointed in the service "provided" by Grainger. Initially I took my car to get brakes and rotors (front and back). I was told it would be $240 each end. Ok cool, but then I got a call from the rep, saying "oh you are going to need brakes and rotors like for real". I said "ok that's what I said to you. That's the reason I brought it to you". He said "yes but it's going to cost a little bit more than I told you". The price went from $511 to $720. I then said "what changed from me needing breaks and rotors then to now"? He said "the price I told you was for resurfacing not changing" I said "I asked for new brakes and rotors not resurfacing. So that was a lie . Just let me know when my car is ready". He later called to say my car was ready and will now cost $835. I got there already upset because I felt cheated. So I drove off, as I'm riding down Chatham parkway, I noticed I had to press the brakes to the floor. I called the rep to tell him this. He said that means you have to flush your brake line. I said they don't do that when servicing brakes? He said no that's an additional fee. I said this is dangerous. He said I'm sorry. I am beyond upset. And disappointed. Needless to say I/we will NEVER take our cars there again.

Brian Maultsby

★★★★★

5 years ago

The service department provided an advisor that kept me up to date on the progress of my repair. They took the time to make sure everything was done correctly. Aubrey was very professional and courteous.

Sonya C

★★★☆☆

3 years ago

The service department doesn't give off the warm environment that other dealers do. Customers sit in line to drop off the automobile for a scheduled service and employees just stare through the window while one employee processes all the incoming cars. No one smiles. No one greets the customer while waiting in line to drop off. When the service is complete, the employee text and sometimes tells the customer the price but sometimes doesn't respond to the text. The service department could learn a few customer service tips from other dealerships in the area.

Ron Lee

★★★☆☆

2 years ago

In January I took my Honda Fit in for a check engine light problem and the car not running properly. They replaced all four coil packs and said the spark plugs were ok at a cost of $1200. This fixed the problem until about a month later the check engine light again came on but the car was running fine otherwise. I cleared the #2 cylinder misfire code and the check engine light stayed out for about a month. I repeatedly cleared the code until now in July the check engine was coming on every two weeks. Being reluctant to take it back to this service department and being charged an outrageous fee again, I did a little research on my own. This led me to pull the four coil packs and check the tightness of the spark plugs. I found that three of the four spark plugs were loose. So much so that you could feel that they were not tight in the hole. I cleaned the plugs and reinstalled them and the coil packs. So far this has corrected my issue. My dissatisfaction with the service I received in January was that they said the spark plugs were fine. I am pretty sure they pulled the plugs and reinstalled them and did not tighten them properly which is why they started loosening after a month of driving. This is very poor service for what they charged me.

Blaiseoffury

★☆☆☆☆

3 years ago

I bought a 2005 Honda Accord from Grainger Honda roughly three months ago from Grainger Honda, the sales department was friendly and while I had to wait a long time to actually drive the car after purchase since it needed a few days of extra inspections I was satisfied with my experience with Adam Vargas. 2 weeks after purchase my car started having some issues starting and within a few days it would not start at all, I had it towed to Grainger for service. They said they would check it out and try to determine the issue and then fix it. I waited several days and when I would call I was told that the service rep DJ was busy and would call me back, this never happened, it took three different attempts to finally get a call back. When DJ finally spoke to me he told me that it was a starter issue and would cost several hundred dollars to replace the part. When I asked if this would be covered by my warranty they said I had already driven the car too many miles, I found that hard to believe but I looked past it, they later told me I never had a warranty or that my warranty never covered this repair. After being given the ring around I decided to go to a different mechanic who replaced the part for over 100 dollars less than what I was quoted at Honda. The mechanic then informed me that it was an issue with the cars internal computer that had overflow from the air conditioning leaking onto it since a drainage pipe was not properly cleaned and had not been cleaned in a long time and they told me the dealership should have caught this issue. The mechanic also said unfortunately that Honda is the only one that can fix this issue since the computer needs to be replaced and programmed by the dealership. I had the car towed back to the dealership where they apologized for trying to sell me a starter that was brand new and not third party for an older car, I told them that if I had just allowed them to bully into that part I doubt they would have apologized. They are one point said maybe I spilled a drink into the dashboard of the car which caused the issue trying to shift blame. When I called them on it they said they were just stating hypotheticals and that they were offended that I would suggest that they were scamming me, this is easy for them to say since they aren’t going to be out hundreds if not thousands of dollars. They said they would work with me and try to not overcharge me for the repairs and replacement parts. This was over a month ago now. I went through the same process trying to call and being told I would get a call back. I have written this whole review while on hold because I refused to be told to wait for a callback that never comes. The hold music sounds like a dull aggravating insult at this point and I would rather wait in silence. Do not under any circumstances take your car for repairs here. It’s a waste of time, patience, and money. I feel so beat down by this process that I’m not even angry anymore I’m just tired and am seriously considering contacting a lawyer. I wish I could rate them a zero as I was just told the car has been transferred to a different department and they don’t know where the car is or where the keys have gone.

beth pentecost

★★★★★

4 years ago

Everyone I dealt with was amazing. I got my car serviced and had some work done on it. Everything was done in a timely matter. Aubrey, in the service dept was amazing, he made sure the problems were corrected. He kept in touch with me to give updates on my vehicle. I had a very positive out come with the Service Dept.from the girl answering the phone for them to the employees in the service dept.

Sheleia Taylor

★★★★★

2 years ago

Clifford Mills is awesome. He is always on point and very helpful. I have had some bad service experiences but working with Cliff he makes sure I’m taken care of and everything is done right. I appreciate you Cliff. Keep it up :-)

Thomas

★☆☆☆☆

a year ago

Very disappointed in the service department! Our Honda Pilot has a recall that is causing emission problems. We have had the emission warning light for over a year. Honda sent us notice that due to limited supply of recall parts, they are prioritizing the repair of vehicles experiencing symptoms related to recall. This recall is causing vehicles not to crank up or completely shut down while operating. Grainger Service Dept. said they will look at why the emission warning light is on but if it is not related to the recall, they will charge me $175 diagnostic fee!! Very frustrated with this service department! My vehicle has a recall that causes this warning light to come on!! Thought Honda valued their customers safety but guess not! Just going to have to wait for the part to become available and hope our car doesn't break down or not crank!! Not sure we will ever buy another Honda!!

Kate Greene

★★★☆☆

Edited 2 years ago

“People usually spend 15 minutes to 1.5 hr here”. I understand they are running three hours behind for Express Service with appointment. Unacceptable. This is only my second time here. First time the power was out so had to reschedule. Also, no car wash or vacuum any longer. What’s up with that? UPDATE. I think what the problem was, those without appointments were in same queue as those with. I spoke to advisor. My car moved up the line. 1 hour 20 minute.

Steve Morgan

★★★★★

Edited 4 years ago

I have worked here for almost 15 years and I live an hour away, if that tells you any thing, we fix cars here

Lila Baniya

★★★★☆

2 years ago

It was good experience with sales boy and manager. They offer good price for our used car while trading with New one ….

mister 9001

★☆☆☆☆

5 months ago

Pay double, and always invent something else you need here.. they recommend something and it really seems like BS half the time

Helen Cole

★★★★★

a year ago

Excellent experience at the service center. No wait, quick and easy drop off and pick up. I also got a loaner vehicle, and that process was also fast and painless. Jacob, our service manager, ensured that everything went smoothly and much easier than I anticipated. Really happy with my experience here.

Michelle Furlong

★☆☆☆☆

a year ago

I would suggest exercising caution when considering to seek service at Grainger Honda. Their service department appears to lack efficiency, as customers may experience extended wait times, telling us we could be waiting up to nine hours for vehicle servicing. This suggests a need for significant improvements in their service operations to better respect customers’ time and expectations. Who would want to spend their day at the dealership or plan to be there all day?

Mark Krukar

★★★★★

a year ago

Shout out to Grainger and their service team. Thank you to Cliff who helped us out. We were traveling to Florida and had a misfire (blinking check engine light). They were able to help us late in the day without an appointment. They were able to repair the spark plugs and had us back on the road in about an hour. They showed genuine care for our situation and helped us out big time. Thank you so much Grainger.

atwan butler

★☆☆☆☆

7 months ago

⭐ 1 out of 5 stars Poor Service and Warranty Denied I brought my car to Grainger Honda for warranty repairs, and the experience was terrible. My service advisor, Andrew, was unhelpful and clearly lacked knowledge about the warranty coverage. They refused to honor the warranty without giving a clear explanation and didn’t seem to care about resolving the issue. Communication was poor, and I had to chase them down for updates. I won’t be coming back, and I wouldn’t recommend their service department to anyone.

Mike Curnow

★★☆☆☆

2 months ago

So far my average wait time has been 3 hours for 2 visits. The last visit said they couldn't find anything wrong but would escalate to a field manager. It's been 4 days now and no response.