GreatWater 360 Auto Care

Adam Beger

★★★★★

2 years ago

Everybody I spoke with at both the Warren and van dyke location were extremely kind and up front about what they could do. I called the Warren location first and they politely referred me to the van dyke location due to the heavy engine work that was needed. The person I spoke with at the counter was very nice and seemed eager to help. One of the mechanics came out to grab a cup of coffee, and we chatted for a couple of minutes about one of his personal trucks. All in all, they seemed very professional and honest. I took the car to them on Friday a little too late in the day, but they had it diagnosed early Monday. I ended up not having the car repaired because of the amount of work and cost that it required, but I would absolutely take my vehicles here again. Thank you for your help, Kozaks!

Makayla Morpus

★★★★★

3 years ago

This was my second shop location I had gone to & they were fantastic. They were kind, honest & quick. They listened to everything I had told them & took it all into consideration when they began work on my vehicle. Pulled me right into the bay and began their process. After an hour of diagnostics they discovered a couple of things to be replaced & they even replaced an item free of cost just because of a mistake they made. Everything was completed within about 24 hours of my vehicle being there. I was very pleased with their work, thank you.

Curtis Johnson

★★★★★

5 years ago

I normally don't write reviews but the excellent service I received from Brian and his team at Mr. Muffler warrants a five star review.  They definitely care about providing the best service to their customers.  Long story short the exhaust system on my Chevy Malibu was destroyed by the horrific Michigan winters. Brian and his team performed a complete rework for an amazing price.  My car runs and sounds better than the first time I had my exhaust upgraded.  If you need your car repaired I highly recommend Mr. Muffler in Sterling Heights.

Scott Thibodeau

★★★★★

Edited 3 years ago

Had resonators installed staff very professional and helpful. I will be back for any other work I need. Part 2: Went back for more work and another great experience. As I sat there waiting, I observed interactions with other customers and again nothing but professionalism and respect towards them. I got the sense of their willingness to go above and beyond to assist customers. The professionalism didn’t stop with the manager but their technicians also displayed the same dedication to the needs of the customer. Not many auto shop places recommend to buy your own parts and bring them in for installation. That tells me that they care about the customers financial obligations and more importantly not screwing over the customers on cost. I will continue to return until I feel like I can’t trust them. Nice job once again!! Keep up the great work

Holly Licata

★★★★★

3 years ago

This is an absolute gem of a shop! I have an older car and have done all repairs through the dealership, but when my exhaust blew out and I needed my car fixed quickly, I took a chance on going outside the dealership. And I am sooooo happy I did!! All of the mechanics are extremely nice and and a fun bunch to be around! They got my car right up and took a look. The exhaust was a quick fix, but they noticed something else wrong and suggested I fix it soon or it would be a major repair! There was no pressure to fix it now, like they just wanted me to spend more money…..but a heartfelt concern about repairs down the road! They took care of my exhaust and the additional repairs need extremely quick and at a very reasonable price! If you need work done to your car…..take it here! They will take good care of you! Thank you all for making car repairs hassle free and even a bit fun!! I can now say good by to the dealership as all my repairs will be done with you going forward!!

Edward Weese

★★★★★

2 years ago

Had oil & filter R&R. Wait time was short, price was acceptable. Schedule time was about 2 weeks. Amended Review: Sorry for the confusion, the above review was directed at a Honda Dealership> Your business did a exhaust repair after my catalytic converter was stolen. The 5 star rating is still good. The vehicle was brought in and dropped off. The repair was done during that day, excellent service, great price, knowledgeable people. The wait time was great. And my car is quiet again.

Timothy Angus

★☆☆☆☆

a year ago

Do not bring your vehicle to this auto shop. Needed a new oil cooler on a Dodge Ram. They replace it but did not screw down bolts and stripped a couple. So my air intake was at 12%. This caused so many problems that I am being told I need a new engine. DO NOT TAKE YOUR VEHICLE HERE. A simple fix turned into my worst nightmare.

Lucy Diamond91

★★★★★

a year ago

Great price and fast. I always bring my car here, I can trust them to do a great job. Nichole was super nice and did an amazing job explaining everything to me and giving me options. Another great experience. :)

Jhalisha Foster

★★★★★

2 years ago

My experience here was amazing! My car has been running like it’s brand new since they serviced it. I love their communication and follow up. I also really liked the diagnostic report they sent over to my phone. It was very easy to read and really put things in perspective for me. You can tell they truly care about their customers.

Asher Garza

★★★★★

a year ago

Great service and quotes. I've brought multiple cars here and have been satisfied with everything they do; In and out fast within a few days with professionals who explain everything; no scamming or rip offs

Ann Marie

★★★★★

a year ago

The BEST care I have ever received from any mechanic. Prompt service, highly accommodating, and HONEST STRAIGHT TALK. No complicated jargon, no baloney, just taking care of their customers to make the vehicle safe and reliable. Literally did the job for 1/6 of the cost I was quoted at another shop. This place saved my blood pressure and my wallet. Cannot recommend them enough!

Sara Reynolds

★★★★★

a year ago

I would highly recommend this establishment! They took excellent care of my Elantra that needed a new engine and even went above and beyond in my opinion when it came to dealing with the warranty company I had. Super friendly and they don't just pretend to care, they really do! Thank you all again so much my care is running better then ever!

Mimi Isrow

★☆☆☆☆

Edited a year ago

This is how they said they replaced my catalytic converter. $1500* job. Are you kidding?? When you are outside vehicle still smell fuel It’s going back 😡

Mama G St MLok

★★★★★

a year ago

When the GreatWater Car Care on 10 Mile and Hoover closed, I went to their website and crossed my finger when I phoned this location (Van Dyke and 16 1/2 mile) and spoke with Nichole. She was very pleasant and friendly over the phone. I made two same-day appointments for an oil change. I met her and the mechanic, John. I found my new go-to car care shop! I found them to be honest and very skilled in their profession. Although I brought two older cars with me, they treated them like they were new. You will not regret taking your business here! My daughter, a future mechanic, had been given a tour of the shop by Nichole, the manager. I would come back for future car repair and maintenance needs! Thank you, guys!

T. Rhodes-O'Neill

★★★★☆

8 years ago

Greetings. I wish I could give 4.5 stars. I really like the people at this location. They are quick and efficient as well as courteous and professional. They even directed a customer to another location and helped him make an appointment to facilitate repairs closer to where he lived. I love the clean interior and bathroom, and free coffee. So, why 4 stars? The coffee pot is the old style, which means it sits all day until it is emptied. The location is a storefront which means that the waiting room can only seat 5 people comfortably, although in the summer there are nice benches outside the door (clean and painted red :) and the products they use are sometimes pricier, but they are always great quality. If I could give a 4.5 I would, because they have helped me fix my 10 year old car on several occasions and I will continue to return to them. They beat Belle Tire's prices, the dealership's prices, and were willing to work on my car same day when 3 other companies told me I had to wait up to a week for an appointment. They are life savers and great mechanics. Thank you Brian. You guys rock!😊

Sean Morse

★★★★★

a year ago

Outstanding experience with these good folks. Mike was able to perform a solid repair on our exhaust (and some other service items) at less than a third of what the dealership quoted us, and with short notice, in time for our holiday road trip. On our trip, we experienced an issue (unrelated to the repair we found out), and Nichole spent a good deal of time talking through the issue with us and offering her expertise that helped us resolve the issue and saved our trip. Could not be happier with the work, customer service, and price. These are solid folks with skills and integrity - a rare combination these days. We'll absolutely be back whenever the need arises!

Brian Canty

★★★★★

Edited a year ago

Been going here for years. Hadn't been there in about a year and a half. Started back when it was Mr. Muffler. The new manager at the front desk, Nicole, is exceptional. Courteous, helpful, and very knowledgeable. Represents the company well. Big reason why I will continue doing business there. The new crew is awesome as well. Got four new tires and breaks, front and rear. My vehicle is running great! Hats off to the Sterling Heights locations.