Guaranteed Brakes

Yabet Trujillo

★☆☆☆☆

6 months ago

I had a very upsetting experience involving one of your employees. While I was at Vintage Barbershop next door, your employee walked over to get food ant BP gas station and on his way back interrupted my haircut to make an assumption about me based on a flag decal on my vehicle. This was racial profiling, and it left me embarrassed in front of other customers. Especially since he took the time to walk into the barbershop, ask whose truck was parked out front and ask what I do for work, I replied with landscaping. His response to his buddy was: “See I told you, landscaping and construction same thing.” This behavior was completely unprofessional and unacceptable. It reflects poorly on your business when employees choose to single out community members in this way. I hope management addresses this issue so that others don’t experience the same disrespect.

Jamie Miller

★★★★★

4 months ago

Neil and his crew are very knowledgeable and helpful. They have worked on my family’s cars for awhile now and it the only place I go now

Terri Sullinger

★★★★★

7 months ago

They are so honest! And their prices are fair! It is awesome to go somewhere you can trust not to rip you off, because there are lots who will!

Alex Howell

★★★★★

2 years ago

The name says it all. Best Brake service in the city. The guys down there are friendly, knowledgeable, and most of all honest. They saved me a bunch of money when they very easily could have upsold me on parts. Not to mention they are efficient. I had my vehicle back same day, with no appointment set. You won’t regret taking your vehicle here. Guaranteed.

Mike Allenheim

★★★★★

2 years ago

My car's brakes have been screeching hard for a week or so. I could not find time to get my car in to get replacements, but I lucked out! I called on Friday, and the gentleman said I could get my car in early Saturday morning then he could get it back to me that afternoon. I dropped my car off, and the gentleman already had notes! About an hour later, I got a call, and he said only my rear brakes and rotors needed to be replaced, and he had a REALLY good price. I was super happy. My brakes came with a lifetime warranty, so I would just need to pay for rotor pads going forward. I was super pleased. We even chatted it up a bit in the shop. He told me about all the car services he has worked out with neighboring shops. It was a pleasant experience, and I'll definitely be going back. I'll be recommending this spot to all my friends. Car washes are generally included, and I DIDN'T EVEN KNOW THAT! Sure, it's a small thing, but it's definitely the extra mile. I can't remember the gent's name, but it's on my receipt. My car is too far away from me right now to go grab it. I'll update you later on.

Emily Eckert

★★★★★

a year ago

I highly recommended Guaranteed Brakes. Their customer service is amazing and they truly go above and beyond to fix any issue you come to them with. And as a young female, I feel like this has been the only place I can take my car to that won’t try to scam or upsell me. Everyone there is so kind and helpful and I cannot recommend them enough!

Mikayla J

★★★★★

2 years ago

For almost a week my car was squealing horrible and I thought the worst of the worst for my little work car. I called this business near my house to get a quote on breaks and the quote was unbeatable. They were also able to get me in first thing on a Saturday morning. They had my vehicle ready within a couple hours and so personable to work with. I have never felt so good from picking up my vehicle from a mechanic shop. This is my go to and my recommendation for anyone else needing any services really!! John was super friendly, extremely understanding, and definitely a great asset to this business! Thank you so much for getting me back on the road!

Collin Wederquist

★★★★★

3 years ago

I needed an alignment and they got me in the next day which was awesome. Beyond that though, the service and professionalism was beyond anything I’ve ever experienced with a mechanic. Whoever was behind the desk was nice, helped me out and really genuinely cared about taking care of my car and fixing what was wrong. I couldn’t recommend this place enough and I won’t use any other mechanic in the future except this place.

Leftenant Malachi

★★★★★

4 years ago

Neil was super friendly, knowledgeable, and professional. Very happy I got my brakes changed for my Outback here today. Got to love their lifetime guarantee on their products and service. Will come back again for other maintenance issues!

Jadyn O

★★★★★

7 years ago

I am so happy with the work that was done on my Ford Escape. Dan was very friendly, honest and upfront. Going to see him really made me wonder... how many times have other places convinced me to pay for unnecessary work? Dan even wrote a "thank you" note. The price was fair and the project was finished timely.

Luke Taylor

★★★★★

2 years ago

Great shop! Fast, friendly, and fair. I was in from out of town and my steel brake line blew. They got me back on the road before any other shop in Omaha was even able to consider getting me in. Wonderful staff and very professional.

Echo Plex

★★★★★

a year ago

Neil is honest and straight forward with whatever our family vehicles need. We live a ways away but we will always bring our cars to Guaranteed Brakes because of their quality service and advice.

Jesse Hall

★★★★★

4 years ago

Came to this place to get my muffler removed. I was in-and-out in no time. The guys are really great to work with. They took care of what I wanted and they had the parts I needed just laying around. Could not be happier with the end result

Tyler Ferland

★★★★★

5 years ago

I knew I needed a break job, so I did some research and found Guaranteed Breaks. Neil brought me in and did a quick inspection in about 10 minutes. I was surprised when he brought me directly into the garage where my car was and showed me the issues my car had. I really appreciated the fact that he was so transparent with the issues my car was having, especially in the auto industry where it seems that there are so many dishonest people. He even showed me how to change my oil after the car was fixed! What a great guy and a great company! Thank you!

Yolanda Davis

★☆☆☆☆

3 years ago

I stopped in this location today to ask a question about my brakes. While pulling into the driveway I noticed two men looking at me through the garage doors. I went in and stood at the counter for 10 minutes and no one came to the counter to service me. This truly was an example of racial profiling. Please do better!

Steven H (Big Tiny or Tiny)

★★★★★

3 years ago

Manager Neil was very professional. They showed me exactly what needed to be replaced. Did not try to upsell me on a bunch of stuff I didn't need. I was in and out within 2 hours. Very good guys. Would highly recommend going here for a brake job

Jason Burns

★★★★★

3 years ago

I was here doing some lighting work for these guys today. In between cars a couple of the guys were helping a homeless man fix his bicycle right next to the garage. It was a very hot day and when I finished my work they sent me off with a couple popsicles. Great guys here and from their other reviews it seems like they also do great work.