Jensen Service & Diagnostic

Nicole Sacks

★☆☆☆☆

a year ago

I took my 2015 Chrysler minivan into them starting in November have spent over $3000 plus with them first I initially took them my vehicle to get my spark plugs done and a tune up and then they proceeded to tell me I needed a transmission flush. Saying I had junk and leaves in my transmission fluid when I can't even get to my transmission area and mechanic has to get to that area so I got that done and my spark plugs and my Passengers side button for the window to go up and down fixed.Within 2 and a 1/2 weeks later all the of a sudden I have multiple leaks! I'm talking about multiple leaks in my vehicle!!! My radiator is messed up saying has a hole in it. My Line to my transmission are messed up. My timing covers leaking. My transmission cooler lines are leaking. My oil cooler is leaking. I ended up having to take it to a dealership Because I no longer trust you guys and your work!!! They're telling me that there's no way all of this would just break at 1 time. When I brought it to you guys it was running fine it just needed a tune up just wanted to make sure for winter get spark plugs done. Nothing was leaking on it WHATSOEVER!! I get it back from you guys and I have multiple multiple issues. All you're trying to do is get more and more money from me as a woman not being a mechanic. I told them that I had an extended warranty they took the number down and the claimed number 4 of them to be able to call then to come to find out the second time when I bring it in and I keep asking WHY they haven't seen if any of the work that's done was covered or not oh we we Don't use that type of Vehicle warranty that should have been told to meet the first time I brought it to you guys I just assumed that you had called so I kept asking and to find out you never even called them. I would never trust to tell any of my family members to come here or any of my friends. The whole reason why I came here is because I thought you guys were a family owned and I wanted to keep it into the community. I was so so wrong. I should have just kept taking it to a dealership. However the technician and mechanic that you had work on my vehicle destroyed it beat it and destroyed my vehicle and cost me now over $5,000 more almost. Hopefully with going to the dealership my vehicle warranty will help me bring some of this costs down still right before the holiday season and you guys decide to destroy someone's vehicle just because you think it's cute she doesn't know everything about a vehicle let's get over on her!

Jon Martin

★★★★★

2 years ago

I've been taking my vehicles to Jensen Service and Diagnostic for almost 25 years. They are a small family owned business, and do excellent work at fair prices. Multiple times they have saved me money and time with their excellent service and recommendations. They don't try to oversell and expertly explain what items need to be fixed immediately, and what can be addressed within a service appointment or 2. I can't recommend them highly enough.

Sam

★★★★★

11 months ago

Trustworthy, knowledgeable mechanics. Prices are on the higher side locally, but this is a locally owned shop that does it right instead of a chain business with underpaid employees. Be sure to double check the services being performed when you drop your vehicle off to avoid any miscommunication.

Tom Elkins

★★★★★

4 years ago

I just can't say enough good things about Dave and Mike Jensen and their amazing team. A true generational family business with decades of experience (and we've been taking our cars there for a couple of those decades!), these guys are always honest and incredibly thorough. On one occasion, they researched the repair they were doing on my Buick and discovered an old service alert that meant I could possibly get reimbursed for some of the repair. They helped me submit the paperwork and remained available throughout the process until my refund was successfully processed. They didn't have to do that, I already paid them. But that's the kind of personal service and attentiveness you get from them. Highly recommend!

Rick Jensen

★★★★★

2 years ago

Dave and his team were straightforward and honest when quoting a price for changing fluids and filters, and diagnosing a strange suspension noise. They were also able to find replacement front suspension parts for my rare sport sedan quickly, and they all pitched in to get my car done on the same day. I’m very pleased with Jensen Service (no relation btw) and will use their services in the future!

Nicole Winters

★★★★★

8 years ago

Let me start off by saying, I am not the type to go out of my way and write a review period. But the experiences I have had with Jensen Service are outstanding and even enjoyable! I know...who says that about their mechanic right...? Finding a good, honest mechanic has been near impossible in my experience. And for those of you that are reading this review I am sure you have as many horror stories as I do... But the horror stories have come to an end. I have been taking my vehicles to Jensen Service for more than 3 years now and I will NEVER take my vehicle to another place. The whole experience from the beginning to end has been outstanding. You feel like family in a sense of the constant communication from Roger up front to the brothers Dave and Mike in back. I have had Jensen do extensive work such as: the whole front end of my truck replaced (I may or may not have drove up a retaining wall in an ice storm last winter:)), to an oil pressure switch installed, an even simple oil changes. The service and experiences have been TOP SHELF every time. So, save yourself the time it will take reading any other reviews or trying to find the right mechanic, because you wont find any place that compares to Jensen Service & Diagnostics.

sue knott

★★★★★

10 months ago

A great experience here after mice got the better of some wiring in our Lexus; we were really pleased with the service, professionalism and believe the price for this repair was fair. We’ll be going back!

Bryan Johnson

★★★★★

2 years ago

I generally in times past fixed my own vehicles but have been looking for a trustworthy place to take vehicles to as I get older and the cars get more complicated. I had them work on my Honda and they were very prompt, fair and they communicate a lot better than many other places I've tried. I'll have them do more work when I need it and I've tried a bunch of places with mediocre results. Jensen delivered, nice place with nice honest folks.

Melissa Yancy

★★★★★

10 years ago

Mike, Dave, and the staff at Jensen Service & Diagnostic are fantastic! I started taking my car to them two years ago, after another car repair shop wasn't able to provide the service I needed for my vehicle. The staff at Jensen Service & Diagnostic are honest, fair, and courteous. I am from a small town in Nebraska and the integrity and customer service that I receive from the staff at shop is the same I would receive in my hometown. I would recommend these guys to anyone and everyone!

Woodsman 602

★★★★★

5 years ago

Our family has used Jensen Service & Diagnostic for several years on our Honda Accords and our Duramax equipped pickup with zero come-backs. I drive my vehicles up to 1200 miles a week for work. I'm always confident in their work when I hit the road after each appointment. They also treat my wife and children with respect when they bring their cars in for work. If you're looking for professionally performed repairs and maintenance in a clean, comfortable environment this family-owned business is worth checking out.

Jonathan Gredy

★★★★★

3 years ago

We recently have started taking all our family vehicles to Jensen Service. They have been able to accurately diagnose and identify the root cause of some engine issues we’ve experienced that other mechanics weren’t able to address. They are honest, hard working, and fairly priced. They have earned repeat business from us going forward.

Jen Malone

★★★★★

5 years ago

We were recommended by a different mechanic to visit Jensen Service for a big electrical problem our car was having. I am so glad we had them look into it because they were able to find the problem within the day and had it fixed and running like new again that same week. Prices are fair as well! Would recommend these friendly guys and we plan to use them again in the future for any vehicle repairs. It's a huge relief finding a mechanic you can trust! Thank you Jensen Service!

Peter Barnes

★★★★★

a year ago

These guys do top notch work for a good price. I’ve never been unhappy with the work they’ve done and they are extremely punctual with their communication and timelines. My fiancé and I will be bringing our vehicles to Jensen from this point forward!

Marty Steenbock

★★★★★

8 months ago

Truly a great place to take your vehicle!! They're so knowledgeable and helpful! Was a wonderful discovery and referral from a friend years ago to find them!! A well-kept "secret" to share!!

Ron Merkel

★★★★★

10 years ago

Jensen Service has provided service and repair work on my vehicles for several years. They always diagnose the problem and provide information as to what the repair is going to cost and explain why the repair is needed. If the needed repair is a safety issue, they stress the importance of doing the repair. They do not do unnecessary repairs. They are knowledgeable and do excellent work and use quality repair parts. I have never had to return my vehicle because of poor workmanship. I am very satisfied with their work and plan to continue to use them in the future.

Jeff Selzle

★★★★★

10 years ago

Mike and Dave are the BEST!! They are extremely knowledgeable and very customer focused! They have serviced my cars for years, and I have always been pleased with their work. For my money, they are THE "go-to" guys whenever I need work done on my cars. I have highly recommended them to family and friends, and all of them have been pleased as well. NOTE: please do NOT confuse them with Jensen Tires. They are not affiliated with them in any way.

Becky Crafton

★★★★★

3 years ago

Jensen service fixed my SUV when another repair shop said I needed a new engine. Alan kept me informed every step of the way and ensured I was ok with any repairs and cost. Very honest mechanic with friendly staff.