H B Motorwerks

Ray Taylor

★★★★★

2 months ago

Previously my passenger window wouldn't go up, it was worked on by HB Motorwerks four months ago. Four months later the window was stuck and wouldn't go down. The next day I called and HB Motorwerks gave me an appointment and fix it the next day, no charge. When you pay for good service you expect this type of response. Thanks H.B Motorwerks...

VAN W.

★★★★★

4 months ago

Great experience AGAIN with HB Motorwerks!! I had a dashboard light on and it was time for a Liqui-poly/oil change. This is the ONLY place I take my VW's. I recommend them highly. Two thumbs up and many thanks to HB Motorwerks.

Tyler Burger

★★★★★

5 months ago

This place knows German automobiles and I would always bring my VW here for serious repairs. Blew out my clutch and Lester was a man of his word and fixed it faster than he predicted (2 days). Highly recommended, rarely duplicated.

Tammy Lynn

★★★★★

4 months ago

Fantastic experience. One of the owners, Paul is also my mechanic and I would trust him with any of my vehicles. He’s so knowledgeable and the prices and service are terrific.

Héctor Padial

★☆☆☆☆

6 months ago

I called to set up a pre-purchase inspection (PPI) on a vehicle they had serviced, but the experience was extremely unprofessional. Paul was rude, shouted an expletive, and hung up on me before I could even finish explaining what I needed. I was only trying to get information and schedule an inspection, but the call went downhill quickly. Based on this interaction, I cannot recommend this shop. Their behavior not only cost them my business, but could also cost their customer a potential sale.

Joe Kovaleski

★★★★★

2 years ago

My wife has an 09 VW Beetle, and I've been going to H&B Motorwerks on/off for many years. H&B has "ALWAYS" been my go to for serious repairs. Afters the Bug's 🐞 warranty ran out, I realized the dealerships were very costly and always found more wrong then what was the current problem. H&B has always been upfront with what repairs are needed to get you rolling again. Their costs are moderate and the technicians are pretty precise when they troubleshoot the problem. So, when in doubt, cost comparisons wins out. Thanks again H&B, for the years of service fixing my wife's bug and keeping her out of my ear. 🦻😁

Rayquan Conquest

★★★★★

Edited 3 years ago

I’ve known Paul & Lester for many many years and they always showed me love from the start and always was willing to assist me with any repair problems that I have. They have so much knowledge & experience about Audi’s & VW than any one else I’ve came across. In my opinion they are the greatest professional mechanics & one of the baddest duos in the state of Virginia. They will forever be my go to for any maintenance work, etc & their love for the scene has motivated me to become a professional mechanic myself. THE GOOD ONLY COMES AROUND ONCE IN A LIFETIME !!! One love!

Kerri Cranston

★★★★★

6 months ago

Amazing! We were traveling from out of town when our car broke down close to HB Motorwerks. Having your car break down while you’re far from home is incredibly stressful, but the staff at HB Moterwerks were amazing! They eased our stress, fixed the problem and got us going on our way in no time so that we could enjoy our trip. Thank you, HB Moterwerks! You are awesome and we are so grateful!

ionut toma

★★★★★

7 months ago

Great first appointment for oil change! It all went nice and smooth. The H B Team si very supportive, easy going and professional. Will trust them with both my cars.

James Griczin

★★★★★

a month ago

Excellent service! Brought in a VW Tiguan for a few repairs and was surprised by how fast they finished the job!

Lisa

★★★★★

9 months ago

Excellent customer service. Everyone was friendly and helpful. Our mechanic explained the issue with our car and was nice to work with. Car was ready quickly and the whole experience was great! This was our first visit there as we had just purchased our car and we plan to be lifelong customers. Thank you!

Pollyanna Sellars

★★★★★

a year ago

I bought A 2012 Volkswagen beetle. I got a really good deal on the car but the rest of it was screwed. So I'm going to say my husband and I rescued this Volkswagen Lester was the gentleman that worked on my car. This man is above and beyond amazing. If you ever need your Volkswagen fix I don't care what it is. You take it to him. He previously worked at Greenbrier Volkswagen. Great great great technician! Thank you so much for what you guys did. You turned my whole car completely around.

Erik Kohler

★★★★★

9 months ago

Brought my vehicle in for a very small coolant leak. One of the most important things you can have in a mechanic is somebody honest and willing to take care of you. The shop did a great job with diagnostics explained to me that without tearing apart the whole engine, they would be unable to verify where the leak was coming from. The shop could’ve told me it was a part that was going to cost upwards of $$5000 parts and labor. However, they did their diagnostics and said to keep an eye on it and if it got worse, we could come back and look at it at that point. It is not often that you can find a shop that is willing to charge you less than they could. Would highly recommend.

Russell Brown

★★★★★

5 years ago

Only place to go for all your VW and Audi needs. Maintenance, performance, custom exhaust work, show car build quality work. I have been taking all my cars here for years, Paul has always been honest about what needs to be fixed when diagnosing problems, he tells you up front what the cost will be so there are no surprises. I have also had him customize some performance tunes on a few of my turbocharged cars.

Charlie Lawrence III

★☆☆☆☆

2 months ago

Horrible customer service, Paul likes to bully customers and put his personal opinion on what you should do with your vehicle. We come to you for a service not to talk to inappropriately.

Trilok Srinivas

★★★★★

7 years ago

Please don't trust any negative comments about this shop. I had a CEL on my CC and spent 1000's in repairs to diagnose it and nobody found a solution except HB Motorwerks. I was new to this place and was not aware of these experts and that too they were just a few miles away. I brought my car 2 months ago and got it fixed by HB Motorwerks (Who called me and explained what was wrong and assured me on the phone your problem is FIXED) and my CEL hasn't returned and it drives like a brand new at 103k miles. I am going to them next month for a oil change because they are the only one's who know's what oil (Liqui Moly) and additives to use for VW/Family. Like i said they are the Experts. Please get your AUDI/VWs to HB Motorwerks. They are not like stealership. They will tell it as it is and get it done on time and earlier than anticipated. Thanks again ! See you soon

Katelin Stephens

★☆☆☆☆

Edited 8 months ago

I called to see if I can have my beetle moved from one shop to to this one due to the other shop not being comfortable working on VW and the employee who answered the phone wouldn't even let me get finished with introducing myself before being very rude. I dais I needed a diagnostic ran and was going to tell him that my insurance agent wanted me to move it and he interrupted me to tell me to call my insurance. Told him I did and explained the situation. He asked if they had got it running and I told him they had but had some concerns with going further because they dont know how to work on Beetle. And he just snapped saying "well does it even work?" Before I could tell him the result of them starting it. When I said that im just going to call someone else because im uncomfortable with how hes speaking he just said "good. Okay." Then hung up the phone. I called on a Friday morning at around 11am so I dont know if maybe I interrupted something but I dont know how you guys are expecting to get new customers if they can't even make it through a phone call. *edit to add since the owner wants to not be honest in his reply. They didnt explain anything. They kept interrupting me while I was trying to talk and didnt answer a single question. It wasnt a misunderstanding is was you being just plain rude and now youre refusing to acknowledge you did anything wrong. I was on speaker with other people around and the interaction was so awful that strangers told me to write and leave the review and they said they'd never go here either.