H&J Alignment And Brakes

Ash M.

★★★★★

4 years ago

Wow! That’s my overall impression. 😍 I made my way into this mechanical ⚙️ shop as I needed brake pads and rotors for my Toyota Tundra. I’m greeted in the front office by a wonderful lady named Nadia. She was courteous, friendly, and attentive. She followed up with me and kept me in the loop all the way from drop off, to the repair estimate to completion. The quality of work performed on my truck 🛻 was also superb 💯. The prices are very reasonable, specially if you pay cash 💵. I can’t think of a time where I’ve been anywhere to get my truck repaired and I received this type of superior service. I highly recommend this shop in Mesquite!

Mike Cook

★☆☆☆☆

Edited 4 months ago

Worst customers i ever had the lady had dude put my car on rack i stay inside of office for 2 hours just tell they couldn't fixed problem .I mean she kept putting other customers in front of me until they close .ill never go there again your response is stupid and u lying like I know u are we both no the truth .u left my truck on rack after the lady came and ask for help on her battery .instead u asking me could i wait or have time after u knew I decided I didn't want service ill never come back .please alert this place will act like good customer service .until three see u don't want pay all money they asking .please big alert this place is a scam.

aweehoneybee

★★★★★

a year ago

My mother use to come here for her tires for years before I got my license. Ever since I've gotten my own car, I've been coming here for tires myself. They're reasonably price and I have yet to have a bad experience. Each time their staff is friendly, professional, and fairly quick when getting you taken care of. I love this place and plan on coming here for years to come. (Copied from my Yelp account from 2022)

James McTigue

★★★★★

10 months ago

A terrific place that not only did a complete tire mount/balance/swap with incredible speed, but noted other points about the hubs/lugs that I did not know so I could keep an eye on them. Wonderful service provided at a very agreeable price. Support your local businesses. These guys rock.

Lokal Celeb

★☆☆☆☆

Edited a year ago

I try to support local small businesses but when you go in for one thing and quoted thousands more for unneeded repairs is ridiculous! They charge you for doing absolutely nothing to your vehicle. Said I needed major repairs and turned out to be untrue. Took it to a shop the next day in Dallas and the got me fixed in under an hour. I understand that the rent needs to be paid but you ain't gonna make the payment by overcharging me for unnecessary repairs. Do yourself a favor and avoid this place and get a 2nd opinion before you pay their rent for the month! I should have read the other people's reviews 1st! 11/18 Edit: The place i took it to found no damage to the car. You can't just look at something and says it damaged, i was never shown on a lift where the damage was, that is poor customer service. I may as well had reached in my pocket and donated a service fee. They took care of me and vehicle is driving fine. It's a disservice to the customer to charge them for something and nothing was actually done. Nickel and dime fees only hurts the business and cause poor reviews like this one/others. Take care!

Tommy Kirk

★★★★★

2 years ago

Nadia gives very good customer service. She kept me up on the status and progress of my car. Staff was knowlable and extensive repair of the front end of my Ford edge was taken care of in a reasonable time.

Hazel White

★☆☆☆☆

a year ago

This place charges $55 dollars just to look at a car! They charged my 21 year old daughter just to check her car out. She went in asking for a alignment then tried telling her she needed unnecessary work to her car! If you want a place who wants to take advantage of young women. Take it here!

Melissa Hinds

★★★★★

5 years ago

What an excellent experience from the start. Receptionist Nadia was extremely helpful and informative. She helped arrange a perfect time for me to drop my car off and it wasn't much later she was already calling saying it was ready. I am extremely satisfied with the work that was done on my vehicle. Thanks technician Ron. My front end hasn't felt this good in a while. I highly recommend this establishment.

Vorzaw

★★★★★

2 years ago

Nadia did a fantastic job giving me a description of the service and how their shop could provide me service. Initially I was going to go with a shop a little closer by my home, but chose H and J to do my brakes and rotors repair due to how quickly they could assist me and their hourly rate was better than the other shop. Thank you H and J for the help today!

James Davis

★☆☆☆☆

3 years ago

I took my 2018 Explorer in due to the water pump. I told them while I was there to let me know how much more for the coils and 02 sensors and do the state inspection. When I got there to pick it up, the price was not terrible but not good, I had them only change the water pump because of the outrageous price on the coils, never got a quote on o2 sensors, and never got the inspection. Even though they did not do the inspection they almost charged me for it until I asked. then when it was time to check out, they charged me $80.00 to use my car. I guess the $1800 wasn't enough. You can use this place if you want, but as for me I will stay away.

E. Morrill

★★★★★

4 years ago

Recommended by a friend from work - AMAZING service. I could not recommend this shop more highly; they fixed my brakes with no appointment and within two hours of closing because it would not have been safe for me to drive home. I paid half of what other shops had estimated, and no one tried to force me to purchase anything I didn't need. I returned last week and received help immediately. No one will try to take advantage of you here, which is rare.

Kim Brown (Kimdagem)

★★★☆☆

Edited 2 years ago

I have an 1998 Oldsmobile Intrigue took my car in there Monday it was ready Monday afternoon but didn't pick it up till Tuesday morning they do great work and their friendly and their kind and all that good stuff but the one thing that really makes me mad is they got in my car and all over the headliner and the sun visor they've got oil black oil on the passenger side and the driver side I gave them a three but they deserve a five but if they hadn't got all the oil all over my headliner and my sun visors they would have got a five It will never happen again because when I pointed it out to you you said where was nothing you could do about! That's poor business! We. Always took our cars in to you guys for many years . To get it taken care of I had to buy another headliner which cost $350 thank you and you didn't even offer to pay that that was wrong bad business on your behalf you don't get no more of our business now I know you're not missing nothing but you've lost a good customer that bragged about y'all but not anymore

Killer_ice 22

★☆☆☆☆

2 years ago

Brought my car in for a noise, it was running and working amazingly. They did “1500$ worth of work” and when I left I almost crashed several time because my steering wheel was locking and in horrible condition, now I am picking my car up with a lot of damages that weren’t there before. Do not come here!

Donavan Davila

★★★★★

3 years ago

I went to this shop to get inner and outer tie rods replaced and they did a great job plus the alignment. Nadia was such great help with informing me about what was going to be done and pricing. I was quoted a price and when going to pay it came out to be cheaper than what was quoted. Name another mechanic shop that does that!!! I would recommend them to anyone !!

Heartless Angel

★★★★★

3 years ago

Great Alignment shop. Excellent Staff! Fit me in at the last minute at closing time. Give me really good tips on how to permanently solve my alignment issue on my older truck. Will definitely be back!

Michael Helm

★☆☆☆☆

3 years ago

Guy who did alignment did not want to do the job because it was late in the day, told me he wanted to do alignment after new tires but I did not want a bad alignment on brand new tires. After job was done told me he could not get it all the way aligned due to bad tires, and said it will be more money than quoted. Was told 89.95 before job then told 125 after job I paid it. I decided to give them one more shot due to convince of location now they say ball joint is to worn and that the alignment would not work, then told me that's probably why they could not get aligned the first time. The picture results of first alignment

Chris Evans

★★★★★

4 years ago

I cannot say enough GOOD things about H&J! We were in the Dallas area from out of town towing our RV, when we had the hub on one of our axles have major failure. We could not make it a quarter-mile, much less home with it. After several hours of trying to find someone in the Dallas area willing to help us on a Saturday, and most places said they could not help us at all, we found H&J. They were immediately willing to help any way they could. They graciously allowed us to take up most of their parking lot and leave it. Once we were able to make it back to Mesquite a week later to pick it up, he spent extra time showing us the repairs, then spent more time educating me on a few things and how to make adjustments. The sweet lady at the front desk spent time talking with my wife about family, etc..., and they finally told us a good local place to grab lunch before going home. Then to top it off, they stopped traffic at a busy intersections so we could pull our RV into traffic from an awkward spot. The axle repairs are still holding up well after 3 months. Thank you H&J for turning a miserable situation around for us!