Hayward Kia a Carnamic Car Center

Customer

★★★★★

11 months ago

I had the absolute best car shopping experience at Kia of Hayward, and it's all thanks to Michael Reilly. From the moment I walked in, he was welcoming, patient, and incredibly knowledgeable. He took the time to answer all my questions (even the small ones) without ever making me feel rushed or pressured. Mike strikes the perfect balance between informative and personable. He made what's usually a stressful experience feel smooth, easy, and even enjoyable. I had about a week of car shopping under my belt before I made it to Kia of Hayward, and this was by far the most pleasant and seamless experience. If you're thinking of visiting Kia of Hayward, I can't recommend Mike enough. You're in excellent hands with him.

Namit Sharma

★★★★★

3 months ago

Had a great experience purchasing my Kia EV9 from Hayward Kia. Benji took the time to walk me through the car, features, and answered every question patiently. Eric, the sales manager, offered a genuinely competitive deal without any of the usual upsell pressure I experienced at other dealerships. Raheem made the checkout and paperwork process smooth and hassle-free. Overall, the entire team was professional, transparent, and easy to work with and the whole purchase felt straightforward and stress-free. Would definitely recommend Hayward Kia!

Natalia K

★★★★★

3 months ago

Stoked! I came in planning to look at one car and couldn’t stop thinking about a different one I saw once u got there. Even though it ended up being above my original budget, Sal took the time to show me multiple models within my price range and clearly explained the differences in trims and pricing. He was extremely knowledgeable and never pushy. This is my fourth car purchase but my first time buying brand new, and the experience was night and day compared to other dealerships I visited. Several claimed to offer the “best prices in the Bay Area,” but Kia Hayward beat their pricing by thousands. Other places felt pushy or sleazy…Kia Hayward was the complete opposite and genuinely worked with me to make the purchase fit my budget. I ended up purchasing a Kia Sportage with an upgraded trim…one I hadn’t even test driven at first, and I don’t think Sal expected me to circle back to it. I had a ton of questions about the car and financing options, and he patiently walked me through everything. Despite my high anxiety, the process felt smooth, honest, and comfortable from start to finish. I’m really grateful for the experience and highly recommend Sal and Kia Hayward!

Ron Harris

★★★★★

2 months ago

Great experience with this Kia group. Honest and ready to make me feel good about the deal I got on my Kia. Everyone was fantastic to work with Eric and Lewis fantastic, also the finance guy. Sorry I don’t remember his name. Great group of guys. Don’t worry about the way the lot looks the dealership is undergoing a remodeling project. Thank you Hayward Kia. I am very happy with my new Kia.

Rick P.

★★★★★

3 months ago

I recently bought a Kia K4 from Hayward Kia and the experience was fantastic. The staff was awesome from start to finish. Eric, Benjamin and Mohammed deserve a special shout out. They were friendly, helpful and made the whole process smooth. I felt supported the entire time and never rushed.

Trisha Ann Lumague

★★★★★

a year ago

My parents and I had been on the lookout for the perfect family van for quite some time. After coming across the Kia Carnival the first couple times we visited Kia Hayward, we became genuinely interested in exploring what other features it had to offer. Nimer and Aldwin were incredibly helpful throughout the entire process, guiding us to the ideal Kia Carnival that matched our preferred features, color choices, and interior options. They even went the extra mile and scoured other locations to find the specific minivan that we preferred and delivered it to Hayward for my family and I to see. They, and the rest of the team, truly made my very first car-buying experience seamless and enjoyable, ensuring we got exactly what we were looking for!

Rafina Kerawala

★★★★★

a month ago

I had a wonderful experience at Hayward Kia! Ken helped me and was fantastic. I’m very pleased with my purchase and will definitely return again in the future for my next vehicle.

Ahmad Nassef

★★☆☆☆

a month ago

I had an 11:00 AM appointment at Kia Hayward to view a 2026 Kia Carnival, and the experience was far from smooth. First issue — the vehicle was not properly detailed and had not completed necessary inspections prior to showing it to a customer. If someone books an appointment, the car should be fully ready. That’s basic dealership preparation. Raj took us on the test drive. He was genuinely kind and did his best, but some feedback for improvement: he was chewing gum loudly and smacking his lips throughout the entire drive, which made it hard to focus on the car. He was also speaking extremely fast when explaining features, not really giving time to absorb the information. Again, he was nice — just needs polish. We then worked with Ali, who was also great and professional. However, when we asked for clarification on certain line-item costs in the lease agreement, the explanations weren’t clear or broken down in a way the average consumer could easily understand. Transparency and clarity are critical when you’re talking about thousands of dollars. Another frustration: there were too many handoffs. Raj for the test drive, Ali for the numbers, and then a third person just to sign documents. It felt disjointed and inefficient. Customers should have one consistent point of contact — it makes the process smoother and builds trust. Now this part is directed to ownership: STOP being cheap and invest in proper internet. We were asked to step outside the building to get better connection on the iPad just to sign documents. That is incredibly unprofessional. How are you running a modern dealership without reliable Wi-Fi for digital contracts? The entire process took 5–6 hours. After all that, when the car came back from the wash, it still had factory stickers and wrappers all over it. It looked like no one even attempted to properly prep the vehicle. We brought this up to the director, Khalid. His response felt dismissive — a quick “please forgive us” that didn’t seem genuine. He bought a cake before we left to “make it right,” but that doesn’t fix systemic issues. Raj and Ali were good people and tried their best. The operational leadership and ownership need serious improvement. Be prepared. Invest in infrastructure. Create a seamless, professional process. And most importantly, actually care about customer concerns. Do better.

Justin Krogue

★★★★★

a month ago

I made a reservation on Leasehackr for a great deal on an EV9 at Hayward Kia, and had a fantastic experience. Eric was my sales person, and everything was transparent and easy. Fantastic experience.

AJ Woody

★★★★★

3 months ago

Family just moved from Cleveland, OH to the Lodi, CA area. Eric and the whole team were simply great. Found them through a Leasehackr deal for a '25 Sportage PHEV. Was able to get everything set up over the phone, and after a complimentary uber and some signatures, I had her that afternoon after arriving in San Fran. They provided much assistance with our specific unique needs. Definitely cool car, too.

Srinath Janakiraman

★★★★☆

a year ago

I had a wonderful experience with the dealership when we were buying our first family SUV. The sales person Aldwin was so friendly and helped us with every step of the process. He was the x-factor in deciding to buy our car from the dealership. Unfortunately it was so sad to hear from him that he lost his job at the dealership today. I am not sure what has happened to drive the dealership to this extreme. Based on my few days of interaction with him, I think removing a sales person such as him is a loss to the dealership, there is no easy way to put this.

Kevan McGowan

★★☆☆☆

a month ago

I got my car serviced here after purchasing it from a partner dealership. While the staff seemed focused on raising the bar for service, several missteps led to a suboptimal experience. For example, it took over a month to fix all the issues that they agreed to address. After picking up my car, I noticed a missing floormat and a misconfigured GPS tracking unit. In the end, I got a nearly flawless car, but it required an unusually slow and painful process.

Aaron

★★★★★

11 months ago

Dealerships get a bad rep but rest assured you will have a positive experience at Hayward Kia. They had a great deal on a used EV and their simple price model made the buying process hassle free. Nimer Massis and his manager AJ made the whole process from answering questions, locking down numbers, taking care of the used-ev tax rebate, to servicing issues with the car I noticed post-sale super easy and I greatly appreciated that. Don't be scared to question everything as they came off as helpful and honest!

Ugur Altunhan

★★★★★

4 months ago

I had the best experience ever in my life. My salesperson Rameen help me with every step he is very patience and polite with me. He listen to everything I said. I live in San Ramon and I came here got the best price and customer service than the dealership I visited near me. Thank you.

Alan Koizumi

★☆☆☆☆

a month ago

16K mile service scheduled to be performed. Service consultant friendly and courteous. However currently the dealership is under construction, so there is a pop up tent as a waiting area. It is not very welcoming. Plastic chairs with tables, patio lighting and no heaters for the colder months. Waited longer than told service would take and we had to check to see if vehicle was ready.

Dhushyanth Venkatesan

★★★★★

5 months ago

I had a great experience car shopping at Hayward Kia. From the moment Ben Tyson picked my call to the dealership to the time that I drove off with the new car, Ben was very helpful in finding the trim I was looking for, test driving, getting all my questions answered, getting the paperwork done and getting the car ready to go within my short timeline. AJ, the manager helped me get a great deal on the lease and the entire team at Kia Hayward was a delight to work with, highly recommend them for your next Kia purchase.

Victor Sanchez

★★★★★

a year ago

Great place to buy a car! Went in looking for a Telluride and they had a great selection of them. We ended up deciding that we wanted the Jungle Green color. The GM Nasser and Sal were the most helpful sales person that I have ever dealt with. They answered every question we had and never pressured us to do or go for anything that we didn't want. Also AJ from the finance department made everything smooth and help us get on the road with our new SUV quick. They even checked in with us a few days after to see how we were doing. Overall would recommend to anyone looking for a new car! Great team at Hayward Kia!!