Hemet Chrysler Dodge Jeep Ram

mario padilla

★★★★★

a month ago

If you’re visiting Hemet Chrysler, you need to get a hold of RUDY! I was in a tough situation and when I paid this Dealer visit RUDY was able to help me out. Right away I noticed RUDY’S excellent work ethic, patience, sales Experience and knowledge of the vehicles on the lot. Best of all I noticed he was there to help. He got me out of that POS truck I had and got me into a 2026 ram Laramie. Hemet Chrysler dealership should be proud To have an employee like RUDY. An honest, reliable knowledgeable, and best of all a good man. Once again thank you RUDY !

Juanita Allen

★★★★★

2 months ago

I love this dealership! Everyone here is super attentive and works really hard to get you what you want. I appreciate the honesty, and not feeling forced to get anything I don't want. They made me feel at home and worked together to get me my dream truck. Their GM Tevita was extremely helpful and knowledgeable.

jessica rubio

★★★★★

3 weeks ago

We just purchased a Ram 2500, 2026 Pablo was very helpful trough out the whole process. His knowledge and availability to answer all of our questions was on point !

Olga Villota

★★★★★

5 months ago

My family and I purchased a 2023 Chevy Malibu last night, and we couldn't be happier. It’s been a difficult week without a car, but the team truly understood our situation and went out of their way to help us. Felipe was the one who assisted us, and he went above and beyond to get us into the vehicle we wanted. We are incredibly thankful for his patience, understanding, and dedication. He made it clear that he would do everything in his power to make the process smooth—and he did just that. Felipe had three vehicles ready for us to consider, and as soon as I saw this Malibu, I fell in love with it. The manager also stepped in to make sure we received the best possible deal, and his support was just as outstanding. Both Felipe and the manager made us feel truly valued—like family—and for that, we are beyond grateful. I’ll definitely be recommending this place to others, and I’ll most certainly be coming back in the future. Thank you for making this experience so positive!

Gerardo Gonzalez

★★★★★

3 months ago

Just purchased a 2025 Jeep Wagoneer. I would like to share that this was a great experience. Customer service was exceptional throughout our whole experience; all of our questions and concerns were answered. I would highly recommend your next purchase or lease with Hemet Chrysler Dodge Jeep Ram. Ask to speak with our salesperson, Freddy Tabel. Once again, thank you, Freddy.

brenda molano

★★★★★

5 months ago

We had an amazing experience with Felipe and the manager when buying our 2023 Wagoneer! He made the whole process easy and stress-free from start to finish. Felipe was super helpful, honest, and knowledgeable about everything. He really took the time to make sure we were happy with our purchase. We love our new Wagoneer and couldn’t be more thankful for his great customer service. Highly recommend asking for Felipe if you’re looking for a new car!

Andrew Grennier

★☆☆☆☆

2 months ago

WORST dealership experience I’ve had at 43 yesrs. The staff felt inexperienced and overly focused on pushing me into a car I didn’t want. I initially came in to look at a specific vehicle, but the salesperson couldn’t answer basic questions about it—I knew more about the car than he did, which was concerning. After he advised me not to buy that vehicle, I decided to look at other options. I asked to test drive a few cars, but after the third test drive, he told me I was “wasting his time” because I wasn’t buying immediately. At that point, I left and went to the Toyota dealership across the street, where I was treated with professionalism and respect. I ended up purchasing the car I wanted and received a 5-year warranty. Even after speaking with a manager at the first dealership, nothing improved—they continued to be dismissive, impatient, and unaccommodating. Overall, the customer service was unacceptable. I would not recommend this dealership and suggest going to a different Dodge dealership for a better experience and a better deal.

Jeremy

★☆☆☆☆

a month ago

I’ve had terrible experiences with both Hemet and Lake Elsinore Dodge Chrysler Jeep Ram. Unfortunately, both dealerships are run by the same ownership group—and it really shows. From the start, I ran into multiple issues and misleading practices at both locations. They often advertise the same vehicle at both dealerships, claiming it’s in stock, only for you to find out—after driving there—that they don’t actually have it. Instead, they try to push you toward a completely different vehicle. On one occasion, they told me the truck I was coming to see had “just sold.” Later, I learned it hadn’t sold at all—it was actually sitting at their other location. A month later, I decided to give them another chance. Big mistake. I called about a truck I was interested in and asked for the out-the-door (OTD) price. That’s when the runaround began. They refused to remove nearly $4,000 worth of unwanted add-ons like paint protection and nitrogen tires. When I said I didn’t want any of those extras, the salesman—Pablo—told me flat-out that if I removed them, they’d have to increase the base price because “that’s how the dealership makes money.” That’s not just unethical; it’s also against California law, which clearly states add-ons must be optional and disclosed upfront. On top of that, they withhold rebates and incentives unless you use their financing. They make it seem like the factory offers disappear if you don’t finance through them, which simply isn’t true. They also refuse to honor 0% APR or other promotional offers from Ram unless you go along with their terms, leaving you with no real choice but to pay more. When you ask for a pricing breakdown, they won’t give one—just a total number they “come up with.” They never clearly show which rebates or discounts are applied, making it impossible to verify what you’re actually paying for. After being passed between three different people, no one ever gave me a straight answer. Pablo promised to call me back about the truck but never did. I tried following up, was told someone would contact me, and—again—nothing. A friend of mine emailed asking for an OTD quote and got the same treatment. The pattern is always the same: the moment you refuse their add-ons or ask for clear pricing, they completely ghost you. It’s clear they prefer to get you onsite so they can pressure you into a deal and take advantage of you face-to-face. It’s frustrating that these two dealerships are the closest Dodge stores to me. Thankfully, the Temecula location is independently owned and not part of the same group. Honestly, if it were, I’d be driving a Ford or Chevy instead. Bottom line: Don’t trust the online pricing from Hemet or Lake Elsinore Dodge Chrysler Jeep Ram. They won’t honor advertised rebates or factory offers unless you use their financing, they refuse to provide a transparent price breakdown, and they won’t remove overpriced add-ons. Once you start asking questions or push back, they vanish. Save yourself the stress—go elsewhere.

Tina

★★★★★

2 months ago

Had a great experience at this Jeep dealership. Rudy was the one who helped me and he was fantastic. Professional, knowledgeable, and easy to work with. No pressure at all, just honest and straightforward communication throughout the process. I appreciated how easy everything was and how well I was treated. Left with a brand new Jeep that works for me and my pockets. I’d absolutely recommend working with Rudy and this dealership to others.

Kacie Riddle

★★★★★

2 months ago

I had an excellent experience purchasing my 2025 Jeep Grand Cherokee from Hemet Chrysler Dodge Jeep Ram, thanks to Rudy Estrada. Rudy was professional, knowledgeable, and genuinely helpful throughout the entire process. He took the time to answer all my questions, explained the features clearly, and made sure I felt confident and comfortable with my purchase. There was no pressure—just honest communication and great customer service. If you’re looking for a smooth and stress-free car-buying experience, I highly recommend asking for Rudy Estrada. I couldn’t be happier with my new Jeep

Ana Zepeda-Diaz

★★★★★

4 months ago

Rudy Estrada was the best in making sure we got into a vehicle we needed and feasible for our family of 3. We appreciate all you and your team did for us. We will definitely be back!

John Lewis Realty Executives

★★★★★

7 months ago

Hemet Chrysler Dodge Jeep Ram Rocks! Johan Sigaud is a great salesman over there. He sold me an awesome Ram Laramie four-wheel-drive black pick up, fully loaded. I got the price. I got the payment. I got the deal! This thing has everything. I can tow whatever I want, it gets up and totally goes and believe it or not this truck gets some decent gas mileage. Johan Is the man!

Angelina Guerrero

★★★★★

6 months ago

I went in for an oil change on my 2023 Widebody Dodge Charger. I took my mom with me while waiting for my she test drove a 2025 Jeep Wagoneer Ev. She loved it the sales made us feel like we were family they gave me an offer I could not refuse! The whole staff from the service department to the sales Reps to the gentlemen/ladies that bring you your vehicle to you when it's ready was AMAZING!!! I highly recommend Hemet Chrysler Dodge Jeep to my Friends, Family and to all who want to have an amazing experience while purchasing a vehicle!! Ask for Freddy Sales & Leasing Consultant Johan, Robert and Feras these gentlemen were very knowledgeable in everything I ask!! You want a New or Used vehicle with an amazing experience go to CHRYSLER DODGE JEEP RAM of HEMET!!!!!!

Savanna Cantillo

★★★★★

5 months ago

Rudy our sales consultant was awesome! We just purchased a 2015 Chevrolet Silverado 1500 tonight! We’ve been in the market for a truck and saw this vehicle that looked clean and only had 40k miles!!! Not to mention, exactly what we were looking for!! Rudy was transparent with us throughout the entire process and got us around where we wanted to be! It was quick and seamless! Thank you so much Rudy for everything! We are so excited!!

Robert Sibole

★☆☆☆☆

5 months ago

I’ve been a returning customer of Chrysler Dodge Jeep Ram of Hemet and have always had good experiences—until my most recent visit. I took my 2021 Jeep Gladiator in because the stop/start feature stopped working for the second time in just over a year. Unfortunately, the service I received from Service Advisor Danny was extremely disappointing. Initially, the interaction was fine, but things changed once he tried to sell me over $2,300 in additional “recommended” services. When I respectfully declined, his attitude completely shifted he became short, dismissive, and uninterested in helping. I had been told when scheduling my appointment that a ride home would be provided, but when I asked, Danny acted like he was doing me a personal favor and even said he’d need his manager’s approval because he “didn’t want to get written up again.” A few hours later, he called to say the issue was the auxiliary battery (a common problem Jeep owners are familiar with). He never checked my previous service history to see that the same battery had already been replaced just over a year ago. When I asked about warranty coverage, he finally looked it up and said it was a couple of weeks past warranty then told me it would cost $350 for the battery plus $225 in labor. When I said I couldn’t afford that right now, he said I’d still have to pay the $225 diagnostic fee, so essentially, I paid $225 for nothing. When I picked up my Jeep, I wasn’t given a proper invoice detailing the work performed only a credit card receipt for $225. Every other time I’ve received service here, I immediately got a follow-up request to leave a review, but after this experience, I never received one. That alone speaks volumes about how poor service experiences are handled (or avoided). I’ve been loyal to this dealership for years, but this visit was enough to make me reconsider returning. I hope management takes this feedback seriously and improves customer service accountability, especially in the service department

Alejandro Mendez

★★★★★

7 months ago

I recently purchased a ram 1500 and Felipe was the one who initially helped me out he went above and beyond to help me get the vehicle that I wanted and I’m very Thankful for his full cooperation and his assistance with getting me in the truck that I wanted I would recommend Chrysler Dodge Jeep ram dealership to Everyone I had a wonderful experience and Felipe was Phenomenal As well as Ernie Was there to make sure the purchase went smoothly and I was able to get into the vehicle that I wanted? I’m very thankful and grateful for all their help. Thank you, Felipe and. Ernie, you have a new customer I will be back soon for another vehicle👍

Rodney Davis

★☆☆☆☆

a month ago

What a shady dealer. I was looking for a part for my jeep and filled out the website request to see if they had the part. Now all I get are calls from every salesman there wanting me to come in and discus a new jeep. If they are so desperate to get leads from their parts department things must be really bad. Now as for blocking their phone number, I have blocked 5 numbers so far and they just use a different one. And now we will get the canned response, "we are disappointed that your interaction with us was not up to our high standards"