Herndon's Automotive

Alex McCrary

★★★★★

a year ago

Herndon's Automotive is the best Mercedes Benz maintenance and repair shop in this area. Tom was very transparent, which you always don't get from the dealership, and he has the very best interest of the owner. I only wish he worked on other manufacturers. I highly recommend them if you have a Mercedes Benz.

Leo Freire

★★★★★

6 months ago

They’re great communicators, honest, quick, and well priced. Have had my Mercedes serviced here multiple times, and it’s always a breeze. Highly recommend!

Eric-Ezra Jones

★☆☆☆☆

11 months ago

They are only getting the 1 star because google will not allow you to submit 0 stars. Do not be fooled by the reviews on here. The customer service is absolutely the worst I have experienced. Especially in times where people are selective on where they will spend money. The lady who answers the phone, I'm assuming Tom's wife is a detriment to his business. I heard so many great things about Tom but unfortunately his other half has ruined the experience altogether. Do not waste your time. I will make it my business to make sure I refer no one here ever.

Wayne Foster

★★★★★

a month ago

Very knowledgeable and professional, excellent service provided service on exact time promised 👍

KidFoodie USA

★★★★★

a year ago

Herndons is the best Mercedes shop in Northeast Florida! They are super professional and upfront. Tom is a master of his trade and I Trust him more than I trust the Mercedes Benz dealers in town. I hope I never have to find another mechanic because Herndons is, The best!

Tiffany Bunch

★★★★★

7 years ago

Amazing, high quality service! They go above and beyond! I needed a part that was going to take a month to get. They called around to their contacts and were able to get the part in less than a week when most places would've just waited. Being I have an older model diesel, they still took the time and care they would've with any other car. You can tell when you speak with them that they care and are passionate about what they do. Not to mention, they aren't gonna beat you in the head with the price. They are extremely reasonable.

Harry Reyes

★★★★★

3 years ago

The customer service is amazing, the team is knowledgeable and fast. This is the first shop I’ve taken my car to and received it just as clean as I dropped it off!!! I will be back in the future for any needs on my Benz! Thank you for having such competitive pricing and amazing staff!

Janay Armstrong

★★★★★

2 years ago

Tom and his wife are truly a class act. I’m facing a very expensive repair (2014 GLK) and they both advised me on my options as if they were my family. Tom has always been straightforward and fair and his pricing is competitive. He stands by his work. He always educated me on the how and why of my repairs and made sure I understand and felt comfortable with the plan. I really appreciate his candor and his passion for cars and people.

Phillip Billini

★★★★★

4 years ago

I have only had FANTASTIC service here, this was the second time my car needed repair , Kriss and Tom are incredible , Toms unreal ability to diagnose, communicate and repair are second to none . I got better service here than I got from Mercedes Benz In San Diego! Top notch! Trust them with your Benz, they will OVER DELIVER every time! Wonderful shop!!!!

Edmond Kurti

★☆☆☆☆

2 years ago

I stopped today to see Tom the owner mechanic in the same time. i wanted to show him the noise coming from mu timing belt pulley. he stepped out side and told me leave the car here or have an appointment so i can check it and find out the prize. i said i cant leave the car since i don't have a ride. he stated ok call us set up an appointment speaking to me with attitude. Tom was very disrespectful. i was there at the shop with him and he want me to call lol that makes no sense. he might be a great mechanic but important to survive in the business is costumer service the way you respect and treat your costumers. him and his wife have no clue. i will never go there is plenty of Mercedes mechanics in Jacksonville already. i went to JJauto they treat me correctly and reasonable price maybe cheaper than Tom.

Larry Dowdell

★★★★★

5 years ago

Was greeted and welcomed to the facility. Tom was my service writer and got my car in and on the lift in less than a half hour. Problem was diagnosed and parts and costs were given. Will go back in 48 hours after parts arrive and have repairs made. After safety inspection and COVID wipe down by Kriss I was on my way. Very professional and fair pricing!

Anil Nargundkar

★★★★★

3 years ago

I had heard of this shop and Tom for many years. Finally this month when my 2007 E320 had major diesel smell and smoke issues I took the vehicle to him. This was after a $250 diagnosis from the dealer which Tom challenged just by looking at the diagnostic video from the dealer. Once I got the car over to his shop he was able to quickly diagnose the actual issues. I trusted him with my vehicle just thru phi e conversations. Amazingly polite guy and everyone I spoke to at the shop was very courteous. Hediagnosed all the issues that needed correction and gave me choices as well as explained the urgency on each fix. Very responsive to all my questions. Was very conscious of the duration of the repairs and kept me appraised on the timeline. He has found a new and permanent customer in me. Both my Benz's will be going to his shop this point forward for all needs.

Rick Cole

★★★★★

5 years ago

I moved to Jax from Atlanta, leaving behind excellent service at RBM. The dealers here aren’t as good. A friend recommended Herndon’s and they are fantastic. Factory trained, fully equipped and above all honest. I have 3 Mercedes and they service then all. Finding an honest and good mechanic when you move is as important finding a doctor and dentist. If you have a MB, look no further.

Shanè Jones

★★★★★

2 years ago

I was told by another repair facility there was a crack somewhere causing an oil leak I called and spoke with the owner he told he didn’t think that was accurate and told me to bring my car to him he didn’t charge me anything he advised there was no leak and that the prior repair facility didn’t install the washer on properly and added another quart of oil to my car! He and his wife are excellent

Nancy Zimmerman

★★★★★

8 years ago

These are the greatest people I know, automotively speaking. They were referred to me by a friend when I purchased my first Mercedes. The are honest and straightforward - I have recommended them to so many people since I entrusted them with the care of my car. Absolutely recommend them with the highest regard.

Darrell Brown (Dee)

★★★★★

4 years ago

Took my wife’s 2009 Mercedes C Class to get worked on after taking it to several shops in Jacksonville and I must say if you have a Benz or Lexus check these guys out! Great service and they are fast. Prices aren’t too bad either…will be bringing my other Benz here if I ever need work done

T P

★★★★★

6 years ago

Outstanding Service! I dropped off my C250 for service. Tom was excellent.He was kind, thorough and straight forward. When I picked it up, Chris went over everything they found and was great at answering any questions. An incredible experience. Highly recommend for your M-B needs!