High Tech Collision Center

Dan Holmes

★★★★★

Edited 3 years ago

Tom and Jay were great to do business with car was ready when they said it would be and looked fabulous I also understand that delays happen and parts are difficult to get sometimes.. so I wouldn't have been upset had it taken longer than expected. Great experience and would highly recommend👍💯

Marshall Lee

★★★★☆

3 months ago

Nice front staff and friendly and fast estimate process.

Angel&Krista Avina

★★★★☆

4 years ago

The work they did on my Mercedes Benz was alright but it took them almost a month to fix a fairly small dent on the rear bumper and replace the tail light. They did order a brand new Mercedes Benz tail light but I didn't drop my car off to them until they called me to say the light was delivered to them & it still took close to a month. I had another experienced mechanic tell me that it was only a 15 minute job to fix/pull the dent out so Idk what they were doing with my car for almost a month. After all was said and done I give them 4 stars but they should really work on their time management, if they are gonna milk the insurance companies for money then do that s*** to somebody that doesn't depend on their car for work..

T S

★★☆☆☆

3 years ago

This review is a copy from the survey they sent me & thought I'd share my opinion here: Went in to get my transmission fixed. My car is almost a decade old now & has been through some rough patches, but I pay a good amount of attention to the chips and dings that come along with it. One thing I know for a fact is that the driver door that I'm always going in and out of did not have any previous chips... until now. I can't prove that they were responsible for this particular damage because anything could've happened in-between the time my car was towed to the shop and the time it took for me to retrieve my car back, but I figured I'd mention it since it motivated me even more to write this review because from the very beginning there was a lack of customer care. Nobody ever seemed friendly there from day one so it seemed like they hated their job. Regardless of my customer service experience, one thing that was really irritating was the fact that they kept lying about the time it took for them to even just take a look at my car. I went through Geico's Xpress Repair service & High Tech Collision was recommended by my claims adjuster, which was supposed to be easy and convenient for me, however it was neither easy nor convenient from both parties. I felt like I had to be the one to make the effort to reach out to both of them to get things done... In the end, my car rental costed more than my deductible because of the lack of prioritization from both parties. Also, because of the lack of trust, I never felt comfortable with the entire process. The only reason I continued with this job is because my repair is supposed to be gauranteed for the life of my vehicle (I believe through Geico). The only reason I did not give the lowest review possible is because the job is done & my car is driveable at the time of this review.

Darby Boe

★★★★★

5 years ago

I had a great experience with High Tech and would recommend them to anyone that needed body work. They repainted a portion of my truck and matched a very difficult color beautifully. The staff there was incredibly friendly and professional and kept me updated on the repairs. If you need a body shop this place is worth the visit!

Steve Keller

★★★★★

a year ago

We had been backed into by another vehicle and High Tech was recommended. Great place. High Tech kept us informed of what was going on and the work done was great! Michelle was great in keeping us in the loop. Highly recommend.

Lindsey Ramirez

★☆☆☆☆

2 years ago

In my experience, avoid this body shop. Every step felt like a hassle, from scheduling the consultation, to filling out paperwork, to getting the work completed. My initial consultation was “scheduled” by my insurance company. Fortunately, I called the shop beforehand who stated I wasn’t scheduled and scheduled me out a few weeks. Mistakes happen, right? I bring my vehicle in to get pictures, order parts, and figure out a plan. All interactions felt cold minus the beautiful, loving golden retriever. I filled out paperwork and was told one panel was supposed to be repaired while another would be replaced. A few weeks later, I get the call to schedule drop off for a couple weeks out. During the call, I inquire how long such a repair should take. I’m told two weeks but that it could change after they stripped the panels. I should have inquired more. My car is dropped off on a Monday morning and the woman seems surprised, despite being the one who scheduled it. I’m told to fill out the same paperwork I already completed. When I mention this, I’m told they didn’t have a digital record of it. So, I complete it again. The form asks for communication frequency, and I request to be informed daily. I’m not usually one to push, but I figured daily would make sense if it’s a 2 week fix. It was stated that it should take between 24-36 hours to get the panels off and have a better idea of the repair timeline. Thursday comes around so I call. I’m told one panels can’t be repaired so they need to wait until it arrives: 7-10 business days. I’m a bit annoyed but understand production and shipping issues exist. I receive another call/voicemail a week and a half later indicating the panel should now arrive just over two weeks later. Fine. At this point, I don’t have any options aside from waiting. The expected arrival date comes and goes. I call two days later and leave a message for the person who originally called about the panel. Tom (I think?) sounded truly understanding and said I’d get a call back the next morning to figure out what’s going on. I heard nothing by noon and finally decided to start calling between duties at my internship. I called once and the phone connected then disconnect. Called again and had a woman put me on hold while she got ahold of the person I was looking for. Again, it sounded like the phone connected then disconnected. I waited until just before 4:30, called again and spoke with someone who said they now decided to repair the panel after an insurance agent came out to inspect. He estimated about a week a half. Conversations with my insurance company confirmed they were in the dark about the decision to repair, not that they were much better to deal with. A week and a half turned into two. It took my significant other, who had been without their vehicle for over 2 months at this point, having a conversation with the shop. His biggest question: why would you even take the vehicle if you thought you’d need to replace the panel which was on back order? I finally got my vehicle back with repaired (not replaced) panels. They look good enough. Upon pickup, there was confusion over who would be covering the remaining balance. Fortunately, this got solved quickly. There were many things outside of the shop’s control, but they dropped the ball in several ways. Communication was unacceptably sparse or problematic. This shop had my vehicle for over 2 months during the peak of graduate school, commutes to internship, work, and everything else. If you want a shop that treats you like a person whose vehicle is a major necessity in your life, I can’t recommend going here.

Chad Lemus

★★★★★

5 years ago

I was involved in a hit and run and needed to get the front end of my car fixed. I had called around a few places, one place that had the most reviews said it would take a few weeks to get me in but I thought hey they must be good. The staff ended up being unprofessional so I went to High Tech. Figured insurance was taken care of it so it didn't matter much. Glad I did, the whole team was cool as could be, helped me out, took time to look over the car and had my car back to me in no time at all. I even got the option to be updated daily or when the vehicle was done, which I just chose "when done". They did a killer job, the car looks like new so I know where to bring the car next time.

Karly Lively

★☆☆☆☆

2 years ago

I am absolutely disappointed with this business. I am writing this a year after they worked on my vehicle, though I was unhappy enough when it happened. Last year I took my car to them for some body work after an accident – covered by my insurance. Dropping it off was nice, and on their sheet I chose to get frequent updates and left my cell number with them. I will say they NEVER called me. If I wanted an update, I had to call them and ask. If you don’t want to keep in contact with your customers, don’t ask them on the intake form how often they want to be contacted! Secondly, after my car was given back to me, I noticed it was driving weird, so I took it back to them. This was on a Thursday. They called me back later that day and said they had missed something and had to fix my front driver’s side wheel, and that I should have it back to me Friday afternoon. They never called. It was a long weekend, and so I was without my car until that coming Tuesday. Part of their repair was fixing the undercarriage cover that keeps debris from getting into the engine. During the accident it had been broken and it was hanging down, making it dangerous to drive. Well, a year later I am driving to my cousin’s wedding, and I hear something, and my car starts driving funny. I pull over and the under-engine cover is hanging down again, to catch air and drag on the ground. I call High Tech and give them my info and they say that that cover wasn’t something they worked on and that they wont cover it under their warranty. If they didn’t work on it, how did it magically get put back up after they worked on my car? I think they just don’t want to warranty their work. So please, DO NOT BRING YOUR VEHICLE HERE. You will regret it. I certainly do,

katie giacomini

★★★★★

a year ago

I am so impressed with this collision center. From the moment I called to get an estimate, to the time I picked it up after it was fixed has been seamless. I highly recommend this company to fix your car after you have an accident. It was fast and their communication was great.

Mazin Maqableh

★★★★★

2 years ago

Had my car repaired there after a minor accident and I must say the quality of work they did is amazing. While the vehicle took longer than their initial estimate, it still beat other duration estimates I received from other shops when I was choosing one. One area they could improve on is to keep customers updated without waiting for us to call. One call a week is enough in my opinion. Other than that, the quality of work is excellent

Lloyd Kaufman

★★★★★

3 months ago

They are very professional and had everything arranged to my convenience. They were great

James Jensen

★★★★★

3 months ago

Mike at high collision responded to me quickly after I had an issue with my collision sensor going crazy. Really appreciate the feedback and support on the issues.

Carol Tyler

★★★★★

10 months ago

I was in a accident over a month ago and my car went into the shop. The ladies that helped me were wonderful. I got updates on my car regularly also when I got my car out it looked exactly the same. High Tech Collision is great

sharyon katsaris

★★★★★

9 months ago

What an amazing experience my car turned out like it’s brand new Mike really helped through the whole process of making everything happen the way it should’ve and I thank you so very much for a great job done

Ralph Bartlett

★★★★★

2 months ago

Got rear ended a month ago. Got it to the shop repaired and painted three days later I get my car. Really amazed at the speed of which I got my car back.

jeodude

★☆☆☆☆

8 months ago

Was at a cross walk and got rear ended. Bumper was damaged and so was trunk. Bumper was as crumpled a bit and a few dings on the trunk…NO MISSING PAINT OR BIG SCRATCHES. Got my car back, bumper replaced however there’s a big scratch mark on the trunk and missing paint. I will be taking my business elsewhere