Hiley Mazda Service

Raza Hussain

★☆☆☆☆

a year ago

Go to Norm Reeves Mazda if you want to buy parts. They'll actually order the part when you call them, not make you come in and pay before ordering. Norm Reeves mazda also has far lower prices than Hiley.

ELHARDAN 27

★☆☆☆☆

7 months ago

After buying a used car from them, they did not agree to repair my car, knowing that it is under warranty.

K R

★★★★★

6 years ago

Everyone went out of their way to make our customer experience a good one. I did not walk into their dealership planning to say “yes”. They allowed me the time to understand the value they were offering,, answered my concerns clearly and with results that brought me to want to say “yes“!! Thank you Sean and Greg and the GM’s for going above and beyond for my Son and I!!🤠👍

Katie Gregg

★★★★★

6 years ago

After 3 weeks of visiting dealerships, we visited Hiley Mazda in Arlington. We were so impressed by the friendliness and professionalism of the entire staff. Anthony and Seth made the process smooth and enjoyable. We almost talked ourselves into leaving before walking in because we were so beat down from our experiences at other dealerships...but we are driving away with my dream car today & coming back to purchase a second vehicle! This place is top of the line & makes car buying an experience.

Adam Ryan

★★★★☆

3 years ago

Colt (Service Advisor) and Andrew (Service Technician) deserve 5 stars for their work (I will discuss the reduction of a star later on as it has nothing to do with them and the work completed on my vehicle). Service was completed prior to the estimated completion date. Communication with me was present even when none was necessary. Once they had begun troubleshooting I was alerted, and once they had finished the diagnosis, I was sent a video of Andrew going over everything that was found, including additional items that should be considered. All and all it cost me $150 to run the diagnostics and reconnect the wire to the passenger side airbag. Though normally that would cost maybe $75, I understand the $150 price tag, and I am not upset about that in the least as a true FULL diagnostic was done to make sure there were no other issues present (as seen in the video). So, kudos are in order for Colt and Andrew. I will look for you the next time I come back. The reason I am taking off a star, like I said, has nothing to do with the service department workers; but the administration. Hiley Mazda has their "own" service recommendations that conflict with the recommendations of Mazda itself. One of my recommended services, which was NOT brought up by Andrew in the video or Colt when we discussed what needed to be done with my vehicle, was an Automatic Transmission Fluid Flush for $299.95. Mazda's own service manual and information pulled from Alldata show that Mazda actually recommends AGAINST this service on ANY SkyActive vehicle unless it is for major transmission component repair or transmission replacement as it is "lifetime" transmission fluid. This is a predatory dealership practice to milk it's clients out of money. I will keep going to Hiley Mazda for specialized repair; but I will never get any suggested service from them without hesitation as their leadership/administration has lost my trust.

christina

★★★★★

5 years ago

The dealership was very courteous and friendly my salesman Jorge Ruiz was not pushy at all. I came into the dealership to look at a vehicle and ended up not liking it, Jorge offered to look for another vehicle within my budget with success! I wasn't expecting to purchase a car I was mostly just browsing but with the great deal, professionalism and care I received I just couldn't say no.

Jennifer Foshee

★★★★★

6 years ago

This is my second car from Hiley, 3rd Mazda I've purchased. Joy was upfront and honest when addressing my questions and concerns. She was patient with me after asking her to show me numbers on 4+ different options. Plus she was fun to talk to while waiting for finance to do their thing. Mazda worked with me to get me where I wanted to be and now I am a proud driver of a new 2020 Mazda 6. I highly recommend Hiley Mazda. I've been taking my car to get serviced there for years and both times I've purchased, the sales team was great.

Ginger Homiller

★★★☆☆

6 years ago

The car buying process was okay but I feel that the customer service I received after my purchase was sub par. I noticed damage to the drivers seat after my purchase, the used car manager said he would look into seeing if he could get the broken piece used but never followed up. The check engine light came on within a week of purchasing which they promptly fixed at no cost to me (just an O2 censor). Called multiple times about my plates with no call back until I had left a few voicemails over the span of a week. Carlos was great when I showed up and even put my second set of temporary plates on for me.

Einnor Rankins

★★★★★

4 years ago

Mazda Service took care of me and making sure everything my vehicle needed were done. Communicated and kept me aware of the process and time for vehicle service. Service advisor Tim is very nice and respectful. I am always met with a smile and greeting from the service guys. Highly recommend Hiley Mazda for vehicle purchases and service!

Holli Hammer

★★★★★

5 years ago

This is a wonderful all-around dealership! I had such a great experience with Tim in service with my previous car and everyone was always so exceptionally pleasant, despite moving across town I drove to purchase my next car with them. Chris was my sales person and was fair and efficient at helping us get what we needed. Thank you to the whole team from greeting to close of sale to service this is the place to bring and get your car! Holli

Hannah Holt

★★★★★

6 years ago

Came in on 02/17/2020 to purchase a new 2019 Mazda3 AWD. From the moment my father and I arrived at the dealership it was a pleasant experience. Every employee we came into contact with was friendly and professional. Our salesman, Zach, was knowledgeable and efficient. It was nice seeing managers actually on the floor interacting with customers rather than tucked away in their office only waiting for problems to arise. The whole experience from beginning to end was great; so positive that my father even purchased a new car (which was not initially intended). I would definitely come back to purchase a car in the future and recommend this dealership to others. *Ask for Zach!*

Andrew Sahlstedt

★☆☆☆☆

4 years ago

Don't believe the reviews here. Most of these high ratings are for people thinking this is the dealership and not the service center. Appointment is at 10:45 for oil change. Fast forward to 3:30 PM. Oil change is finally complete, but vehicle was badly damaged on the drivers side when being pulled in to the service area. All they would do is give me a quote to pay them to fix the damage. Tried contacting the manager to no avail. Even via phone they have a full mailbox so can't even leave a voicemail. DO NOT USE THEM. 5 hours to perform an oil change and they damage my vehicle to give me a quote to fix it? Seems like they have a great way of making money. Absolute trash service center. Special thanks to Tyler for damaging my vehicle.

Taylor

★★★★★

2 years ago

One of the best Car Dealer service departments I've had the pleasure of dealing with. Colt and Tim rock and are always very accommodating. They are very up front and honest with me about my vehicle's servicing. So long as I live within a reasonable distance, I will always being my car here.

Emily R

★★★★★

a year ago

My car is always very well taken care of here. Repairs are done efficiently, and I have my car back in no time! I do not mind the higher price tag to ensure that my car runs well and I am safe. Our Favorite Employee, Colt, makes sure that I am kept up to date in a timely manner, is fully transparent with what needs to be done right away and what can wait, and gives the best customer service I could ask for! I appreciate the effort he puts in to taking care of us- he’s half the reason we keep going back!

Vince Melendez

★★★★★

8 months ago

Arrived for service for my wheel. Handle me with class and Dignity. Took care of me did not buy my Mazda from there the service reps from parts to Mechanic to porters were all Pleasant and gentlemen and ladies. This is well ran in department all leads all… Class Class Class!!!! Big shout out to head of service department JEFF *****With in 1 min took care and answer my questions. AL is a Saint. Times we live in to get treated with dignity. Media doesn’t shed light on those. May God Bless ‘em!!

Shameem Dean

★★★★★

3 months ago

Colt was incredible! Highly recommend the service. Much better than the experiences I’ve had at previous dealerships. They helped get me to and from work which kept the errand easy, thanks!

Gabriel Herrera

★☆☆☆☆

2 months ago

If I could give this service department 0 stars I would. My wife and I purchased 2 cars from this dealership from an awesome salesman by the name of Carlos thats the only great part about this dealership. But as far as the service department goes please be aware of Jeff McDonald the service manager he is really shady and I believe it starts with him and why any problems occur at this location. Also beware of the technician Juan dont let him work on your car this guy did not put enough oil in our car in April of 2025 in which resulted in us canceling our family road trip. Jeff tried to make it up by giving us 2 free oil changes and 2 car detailings in which the first oil change and detailing was on point. Then fast forward to October 2025 when we took our back in for the final oil change and car detailing in which I had asked specifically Jeff to not let Juan work on our car in which he obliged but it turns out he did fact let him work on it and since then the car has been jerking ever since and they also did not follow through with the detailing at all so the service staff member Tommy had been great and tried to take the car back to drtail it in which it wasn't his responsibility and I really do appreciate everything Tommy has ever done for us cause he was always been amazing from day 1. I then turned to the GM Mark Welch with an email In regards to what was going on and I also cc him on the prior emails but did not get any response back. We love Mazda but this dealership almost fully pushed us away from the brand but I reached out to Mazda dealership in Hurst in hopes they can change our minds. I have a oil change with Rich tomorrow 1/8/26 and I also reached out to the GM and he really sounds like an amazing person I explained the situation with this location and he seems like a real stand up guy and has assured us this will not happen at the hurst location. Since Marck Welch and Jeff McDonald chose to ignore my emails I reported them to the BBB in hopes to get my car fixed from what Juan did to our Cx5 and to give insight to this location so nobody has to go through what we went through.