Hollingsworth Auto Service, Inc. Downtown

Andrea Chichester

★★★★★

a year ago

Hollingsworth did an excellent job repairing my car. I worked with Cam and he was great. The paint match is perfection! There were a couple small issues, but they took care of them and provided me with a rental while they corrected it. Overall, happy with my experience. I hope I don’t have to use them again (who really enjoys being in accidents), but if I have another insurance claim I will trust them to handle my repairs.

sergio salgado

★☆☆☆☆

a year ago

*****Don't use this place they've had my car since September it's now January they have no idea what they are doing**** Run the other direction find a more reliable place. Do not use Hollingsworth, worse experience ever 4 months still no car they'll just spin you in circles and blame everyone else instead of accepting the fact they can't fiz things themselves. SUV dropped off September it is now January still nothing.

Chico Dancey

★★★★★

a year ago

Great customer service by the West Savannah branch. Emily, Tyler, Michael…just the entire staff at this branch are really nice and easy to work with. Not to mention that I dropped my car off in a Monday and they were finished by Friday. Considering the extensive damage, that was pretty impressive.

Rochelle D

★☆☆☆☆

3 years ago

If you want ZERO communication, then bring you car to Hollingsworth. I've tried being patient and understanding. But after weeks of "I'll call you right back" and "I'll have an updated time estimate for you by______" only to have to call back repeatedly and be told the same thing, my patience and understanding are gone. The week before Christmas I was repeatedly told that my car was just about finished, and that it might be ready "sometime this week." So, I was excited that it would be finished early. Every day, after calling to check because no one had called me back, I was told some variation of "It doesn't look like it will be today, but I'll let you know in the morning if it will be tomorrow." Of course, come morning, the call never materialized. So I would call them. For over 3 weeks now I haven't been able to get a serious estimate, only these vague" I'll call you right back" responses. My car is now 2 weeks past the promised date of completion and is still not finished (I only know the current state of my car because I went and looked at it myself). Had I been given an honest ETA, then I could have planned for this delay. I could have rented a car for a month or two months and paid a lot less. Instead, I am paying for a rental car every day, and hoping that I might actually get my car back before the end of 2023. At this point I dgaf. Zip tie the damn car back together. Throw the remaining parts in the back. I'll get my tools out and finish the job myself. This is absolutely ridiculous! I want my car back now, finished or not.

Joe Greever

★★☆☆☆

11 months ago

What was a minor repair took exactly one month to complete. I was NOT kept informed of progress or lack there of during that entire month. I never received a phone call or email concerning the repairs going on to our car. I did receive a call when the repair was completed after had called to check. The quality of the work was fine. If you have car rental insurance and plenty of time on your hands by all means go to Hollingsworth.

Jakob Johnson

★★★★★

a year ago

Hollingsworth body shop is by far the greatest collision repair center in south Georgia. I live 60 miles away and after a collision I brought my vehicle here. Initially I was skeptical because I had never heard of them being I live in another town. They were extremely professional and from the second I dropped off my vehicle I knew it was in good hands. They did an amazing job on the repairs. They went way above and beyond. I’m more than thankful for the staff and the owners for taking care of me. I couldn’t have asked for better. I hope to never get in another collision, but if I do my vehicle will be going to Hollingsworth and no where else. It’s rare to find a business these days that take care of their customers like they do. I plan to recommend this business to everyone in my town. Thank you all so much for doing such an amazing job!!

Kade Hoseclaw

★★★★★

7 months ago

Wonderful wonderful wonderful experience, some crazy old woman clipped me on Abercorn and insurance refused to determine who was at fault, so of course I was already feeling negatively about my repairs. But Hollingsworth did an incredible job and exceeded my expectations by miles, the front end of my car looks brand new. They detailed the exterior and interior of my vehicle, no extra charge, and they even looked out for anything else that needed replacing and managed to keep the bill on my insurance’s tab. All the work that was done on my vehicle was completed a week before schedule and nothing looked rushed or half-assed. 10/10 all the way around, if I ever need any body work done on any of my vehicles again, I know exactly where I’m going.

Kurt Schwarz

★★★★★

7 years ago

Very pleased with my experience here. Everyone was very friendly and professional. Estimated time to repair was spot on and when Progressive dropped the ball they were more than happy to keep me informed of their progress and send me the necessary paper work. Craftsmanship was excellent, can't even tell it was reworked. All repairs are done in house and come with a life time warranty as long as you own it and they go through an extensive process to ensure they match your paint color exactly. Can't get much better than that.

James Powell

★★★★★

5 years ago

I recently used Hollingsworth for repair to our brand new vehicle that was rear ended on I16 / I95. I personally thought the vehicle was totaled, but thankfully to Buster and the rest of the staff here I walked away with a vehicle that I was honestly speechless that it looked brand new. I was referred here by a long time friend and after being ripped off by other shops in the past I was incredibly relieved at how professional and timely this shop was. I now know why they've been in business for over 100 years. I personally will never use another shop, and will highly recommend them to anyone needing. Thank you guys again!

Liz

★★★★★

5 months ago

I brought my car for repairs after it was hit by another driver. They were incredibly, friendly, quick, efficient, and communicative. I will be coming back for future repairs for sure!

Terry Finlay

★☆☆☆☆

6 months ago

Caveat emptor, Ladies I brought my car in for an estimate by myself (I am a female). Everyone was nice and told me I would get the estimate via email the same day. Next day I called and informed them I hadn't received the estimate. Did they have my correct email address? YES WE DO!!! Was the testy response. 6 days later my husband called for the estimate and 20 minutes later - Voila!- invoice received. I am a professional lady and conducted myself in a business like manner when I brought my car in, so I am surprised that it took a man to get the promised results. I hope this experience is a one off, because this local business has been a Savannah mainstay for many years and seems to fill a needed niche in downtown Savannah, Georgia.

Tony Marino

★★★★★

2 months ago

They were super easy to work with. The dented and creased car rear panel came out perfect. You’d never now it was hit. Paint job looked original. Best of all it was done on time and as promised. They were great.

Randi Hempel

★★★★★

5 months ago

I cannot sing the praises of the team at Hollingsworth enough. My car went into the shop after I was hit by a drunk driver. The ladies in the office were phenomenal, knowledgeable and kind. Ashley was fantastic in working with my insurance company and communicating progress updates weekly or more frequently if needed. John Marlow did the work on my Tahoe and my gal is so beautiful. I am beyond pleased with the level of service and the quality of work. This team is leaps and bounds better than any dealership or other shops I've dealt with through the years. I HIGHLY RECOMMEND choosing Hollingsworth. You will not be disappointed!

Theresa Goods

★★★★★

a month ago

I would like to thank the Hollingsworth Auto Service employees for repairing our automobile for damages. You guys are awesome! Thanks for communicating to us with updates on our vehicle. My husband and I are happy that we chose your company. Our vehicle looks and drives great!!

Breigh Ard

★★★★★

5 months ago

Hollingsworth has been a favorite repair shop of mine for years and years. My latest interaction with them surpassed all my expectations & Jonah kept in constant contact with me thru the entire process! 10/10 recommend and I will be back!

Dana Patel

★☆☆☆☆

3 weeks ago

Do not do business with this company. They are the worst I've ever seen in my life. Even after having my vehicle 3 and 1/2 months when they said it would be a month and gave me nine different dates that my vehicle would be returned, it still wasn't correct! They processed my check when I told him not to because the vehicle wasn't correct. You do not want to take your vehicle to this company. I'm warning you the reviews that says good things are from the employees. That's family. I promise you you do not want to use this company!

Stanley Joseph

★☆☆☆☆

4 months ago

I usually don’t write reviews, but my experience with Hollingworth was disappointing enough that I felt compelled to share it. Communication was extremely poor — I received no updates about my car’s progress and had to reach out multiple times myself, only to learn that the vehicle had been damaged during the repair process. The car was returned two months later, which was nearly four weeks past the original promised date. When I finally got it back, the door wasn’t sealed properly, leading to interior water damage. On top of that, there was a significant amount of grease and residue inside the car. I only realized this after noticing an oily film on my hands and even irritation in my eyes after driving. Look, I'll take the bad service, the burning eyes... but the water damage has left a residue and smell in my car like a wet rag. Even after I brought it back, they didn't fix it. I’ve attached photos showing the dirt and damage left behind after their work. The service experience overall was subpar, and I regret not paying closer attention to the negative reviews beforehand. If you choose to use Hollingworth for repairs, I strongly recommend reading the existing reviews first — unfortunately, my experience shows that these issues aren’t isolated incidents.