Honda of Salem Service Center

william broadbent

★★★★★

7 months ago

The dealership's service department gave us excellent service. Andy at the service desk provided prompt and detailed updates and quality recommendations for our vehicle maintenance. We were very satisfied with our experience at Honda of Salem service center.

Irvin Arenas

★★★★★

6 months ago

Easy to set an appointment. As you wait they keep you updated. Always friendly, happy to go in & get my vehicle maintenance done every time it’s due.

Steven Carlson

★★★★★

6 months ago

We had our repeat oil change and lubrication plus we replaced a discovered brake light out. We were given estimates to change many fluids which we appreciate along with the timing belt. This was performed by the prior owner at approximately 95K miles so we are deferring these recommendations for future consideration. I am semi retired and drive low mileage per year. We appreciate the friendly service and an approximate estimate to update the navigation software, also deferred.

Liz Needes

★★★★★

5 months ago

My car was brought in for recall. The service was excellent . I was treated in a friendly but professional manner. Mauricio was very helpful and courteous. Thank you

Kimberly Westfall

★★★★★

8 months ago

I love how Mauricio helped get me in right away for maintenance and always lets me know what work needs to be done and what can wait so I can plan ahead for future services. He is always so informative. I’m thankful I was able to have a loner car for the day. That was so helpful so I could finish my errands and not have to get a ride from family just to get my car serviced. Mauricio knows how to take care of his customers and I am a happy customer. Thank you!

M J

★★★★★

4 months ago

I really appreciate the service I got didn’t have an appointment and they were able to get me in and get my car fixed within the day.Will definitely recommend Honda .

G F

★★★★★

8 months ago

I was pleasantly surprised by the good price I paid for my oil change service. I had a coupon. The service was fast and the employees were friendly. After the service I was given a recommendation list of things that should be done in the future, some sooner than later but I did not feel pressured into spend more money at this time. I feel confident that the service I receive at Honda is good quality. I will return again.

Nick Samarin

★★★★★

4 months ago

Salem Honda programmed my Key Fob. Quick in and out service. Plus they performed a computer printout of various items that need attention. I will be getting those items looked at and repaired as I go. Thanks. Great Service.

Randi Labrousse

★★★★★

6 months ago

Jordan is always so helpful when I bring my cars in for service. She is very friendly, professional and thorough in her work. I give her a 10 on a scale of 1 to 10 with 10 being excellent.

Jose p Ibarra

★☆☆☆☆

a year ago

I am pretty disappointed with this people's I mean the mechanical well with the advisers! Speciali the chase petePeterson. When you perform a service, a service will do your best to do your job,but on jun 21/24 I did take my car for services at honda of salem But after they performed the services, they left the bumper way, way too wrong, I bet anything that they didn't put back the bumper how it was. Every time I drive on the Hwy I,I'm afraid for my safety that the bummer may fall down on the road and I will cause an asident on the road, after they perform they should put back the front bumper how was installed, after I notice the problem I immediately asked this guy chase p. Why dl they did installed back the bumper wrong His response was: Well, where do you install your bumper? You need to go with they people's who installed your bumper!! Really, how sarcastic sounds hat that respond for 2 One because, honda of salem performing a services and they the one who should put back the bumper how it was before they work on the car, 2 They are the one's who should installed back the bumper how it was. Nothing justified the neglected unprofessional job they did. But they charge more than $ tow thousand. I will recommend everyone to take a picture on your car before you leave with them and after too. That's what I did and I bet you You will support your graund. This is after you perming your work.

Joe Williams

★★★★★

4 months ago

I came into Honda to get my car serviced and I was told it would take an hour and in less than an hour my car was done complete just exactly the way they said it would be and I’m thrilled with to be your customer. My car is still under warranty. Thank you for taking care of me.

TERRi Yell

★★★★★

5 months ago

Shaun has been so very helpful and i would absolutely recommend him. He was very helpful and very nice and polite. He definitely made everything much less stressful.. Thankyou again Shaun you're very appreciated. Terry &Terri Sellers

Runway Concierge

★★★★★

5 months ago

Nothing but the best experience with Honda! Second time I’ve had to come in within 2 weeks and neither were due to the dealership but they helped fix my issues and did so quickly. I didn’t purchase my car with them, but when I need an upgrade I will be working with this dealership.

Sheila Stiley

★★★★★

4 months ago

We travel nearly 2 hours for our services for a reason. Salem Honda provided professional service with video to text so we as the owners don’t have to wonder and can evaluate our service. This helps determine what we actually need. Thanks Andy for a job well done!

Hayden Rudolph

★★★★★

a month ago

Expensive but when it comes to something as important as seatbelts, it’s very important to get it done right. Service tech was kind and personable. Nice online portal that takes you step by step through the use of pictures and videos regarding their findings. Makes it much easier on me to determine the necessity to fix issues and why the costs are what they are.

Behailu W Tulu

★★★★★

5 months ago

I recently visited Honda of Salem for an oil change, and it was a great experience from start to finish. The staff were very friendly, professional, and welcoming. The service was quick and efficient — they explained everything clearly and made sure my car was well taken care of. The waiting area was clean and comfortable, and they kept me updated throughout the process. I really appreciated their honesty and attention to detail. My car feels smoother, and I left feeling confident in the quality of their work. Overall, it was a wonderful experience, and I would definitely recommend Honda of Salem to anyone looking for reliable and professional car service.

Elyse Acker

★☆☆☆☆

5 months ago

Ive had my car serviced and kept in tip top shape since I purchased brand new in 2017. I recently had an issue with my car, 270k miles but took it in. Was told the injectors needed replaced and there could be further repairs needed. Without knowing much about how the cars function I said ok. At a cost of $2700 later, I went to pick up my car. It was WORSE, it was smoking and completely undriveable- although the service advisor said it was driveable just smoking. I paid the money thinking I could drive it away. Boy was I wrong! If the “service advisor” would have explained that not knowing how long the injectors were bad and that when injectors go bad can cause many issues with the engine and possibly beyond repair, I would have waited and thought about it. I would have discussed it with my husband at length knowing the car had 270k, do we want to spend the $2700 or not. But without explanation of the potential issues from bad injectors, I needed my car to drive so I agreed to the repair and said yes fix it. Now I’m out $2700 and no longer a driveable CRV. I could have used that $ for a down payment. That same day they also told me I needed my AC fixed at a cost of $1500. I explained I just had it fixed in May by them. They decided they needed to look into it, so they did, and then decided it was fine. If I would have said yes to that repair they would have just taken my $$$. No longer can I trust their “advice” on what a car needs.