Honda Service Center - Jeff Wyler Superior Honda

Cathy Sparks

★☆☆☆☆

4 months ago

Three days after I received new tires and alignment and an oil change the warning light on my dash for low tire pressure came on call three times still never heard from any service Representative. The receptionist answering the phone told me to just bring it down and they’ll look it over and not in a very friendly way. Not happy with the service I received at superior Honda.

Chris Hamilton

★★★★★

a year ago

We went into the dealership with an idea of what we wanted. Adam Pulliam took the time to hear us out, and then explained the options that were available to matched our wants and needs. He was patient and didn't put any pressure on us. It was the best car buying experience we have ever had. My next care purchase will be with Adam and I highly recommend him for yours!

Zach Hans

★★★★★

a year ago

Erin did great very personable, even at 6:15am! I want to address that the tech did not pump my tires during inspection, stated the tires were all at 36psi but when I entered the car tires were at 32 and 31psi

Shogo Yamamoto

★☆☆☆☆

Edited 2 years ago

They used to be good but not anymore with new ownership. Got maintenance done and went to pick up vehicle and there's buzzing when I turn on my AC which didn't happen before I dropped it off. They wanted me to come back another day to look at it even though they should've check the car for any issues after the service and replacing a filter yet no one noticed until I got in my car at pick up. They wanted to charge me for $200 for labor to fix a motor held by 5 screws and replacement part for around $40. They found some trash in my car from the past few days (a mint wrapper from earlier that day) and blamed it as the issue. After doing work myself it turned out to be a tiny twig and there were no issues with the motor and took a whole 10 minutes rather than another full day without my car and more money out of my pocket.

Jack Gallegos

★★★★★

a year ago

The three staff members (Adam, Joe and Fred) were prompt, respectful, courteous and competent. It was a great buying experience. Jack Gallegos

Dave Walden

★★★★★

11 months ago

I had an excellent experience at Honda on Spring Grove Avenue! Casey, the service manager, runs a top-notch team that is professional, efficient, and customer-focused. From start to finish, the service was smooth, and I truly appreciated the attention to detail. Casey & Erin made sure everything was handled properly and took the time to ensure I understood the work being done. His leadership is evident in how well the service department operates. The team was thorough, honest, and got my car back to me without any hassle. If you’re looking for a dealership with outstanding service, I highly recommend Honda on Spring Grove Avenue. Casey and his team will take great care of you.

Aaron Kohlhepp

★☆☆☆☆

7 months ago

Not kidding, I have issues every time I’ve come here. Most recently, they scheduled my EV for service and I showed up and the person who works on EVs wasn’t scheduled that day, so I had to leave and come back the next day. Currently, I was told my car was ready, I came to pick it up and they said “who told you it’s ready, it’s not ready.” There’s more, but I doubt anyone is going to keep reading this far.

Jelisa Hummons

★★★★★

a year ago

I went into Jeff Wyler to get my regularly scheduled service done and was beyond satisfied with my visit. From the seamless process of scheduling my appointment down to the service advisor that assisted me throughout my entire visit I could not have been in better hands. My service advisor Brenden Flynn was wonderful. I had to get back to work on my laptop while my car was being serviced and he showed me the dedicated work station and helped me connect to the wifi. He ensured I was updated with the status of my car and just took awesome care of me. I definitely recommend Jeff Wyler Superior service center to anyone in need of an exceptional service experience and they will forever have a lifelong customer in me.

Joanne Burrows

★★★★★

a year ago

I was seeking help with two recalls on my CRV hybrid. Unlike the dealership where I bought it which couldn’t offer an appointment for two months recall, she offered me an appointment in a week on a day convenient to me. I was greeted by two people when I dropped off the car the evening before. Fast and efficient drop off. Amanda communicated throughout the process to let me know how things were progress. All repairs done and car ready on time. I will be back.

Terri Young

★★★★★

a year ago

William was extremely great. He patiently explained to me the process and recommended an item he believed would be beneficial. My wait was not extremely long in spite of the many, many people that came for service. He even showed me how to turn off the service warning sign inside my car.

Annie Fee

★★★★★

a year ago

Jeff Wyler Honda always provides exceptional service, and their team truly stands out by remembering their customers. It’s a great feeling to walk in and be greeted by name! I especially want to recognize Erin for consistently going above and beyond—her dedication and customer care make every visit a great experience. Additionally, a big thank you to William for completing my repairs quickly and thoroughly explaining his findings during my vehicle inspection. The prompt and reliable service is why I keep coming back. Highly recommend!

Dariea King

★★★★★

a year ago

My salesman Donshay was excellent. I told him what I needed in a vehicle and he quietly listened to my needs. Within 10 minutes he had chosen the perfect vehicle for me. I couldn't have picked a better one. There was absolutely no pressure. The whole process was very quick. I didn't have to sit in there all day like I have in the past at some other dealerships. I left with the biggest smile on my face. I recommend this dealership to everyone. They were amazing.

Jakob Houghton

★★★★★

a year ago

Erin was awesome. I needed my transmission and coolant fluids changed out and they gave my civic a full inspection which was great. They even sent me a video showing the underside of my car and how everything was looking. Very impressed with my servicing and they were very timely, too. Definitely going to Erin again for future maintenance on my civic!

Rebekah Mougey

★★★★★

a year ago

This was my first time going to this dealership as I am not from Cincinnati, but live here now. I went in without an appointment and worked with Brendon. He was very friendly and a pleasant to work with. The issue with my vehicle was an easy fix and because he noticed I was from military, he didn’t charge me for the service that needed done. I used to go to kings Honda, but after this experience i will be going here to see Brendon. I highly recommend this dealership to help with any needs for your vehicle!

Karen Shealey

★★★★★

a year ago

I had an excellent experience this morning during my oil change. Amanda was incredibly professional, patient, and helpful throughout the process. She took the time to address my questions and made sure everything was handled efficiently. It's rare to find such great customer service these days, and I truly appreciated her dedication. Highly recommend!

Megan Jones

★★★★★

11 months ago

I walked in on Saturday positive on the car I wanted, but not convinced I would buy that day. Brian made it all happen. He was easy to talk to and answered all my questions. And all my toddlers questions! I highly recommend working with Brian when you are looking for your next car.

Deb Edgington

★★★★★

a year ago

I've been driving Hondas and having them serviced a dealerships for decades. Three years ago, after several awful experiences at another local dealership I started getting service at Jeff Wyler Superior Honda. I only wish I'd made the change sooner. The service is so much better. The Service Advisors are knowledgeable, conscientious, and friendly (Thank you Erin!). I trust them to recommend only the services my car actually needs. And, I can get an appointment when I need one.