Santos Auto Service Co.

Heather Davitt

★★★★★

7 months ago

I’m more than satisfied with my experiences over the years at Santos with multiple cars I’ve brought in for different issues. I feel like I am treated fairly and kindly, instead of being pressured into unnecessary repairs like I am at other auto repair shops. I have been happy with the ease of making an appointment and using their free loaner cars and I think their pricing is extremely competitive.

Janet Hurn

★★★★★

6 months ago

Needed to get my car fixed quickly near my home. After losing my mechanic of 20 plus years, they delivered with courtesy, expediency and kindness. I may have found my new mechanic.

Jennifer

★★★★★

7 months ago

So kind and up front about their costs and abilities. They greeted me with smiles and proved their knowledge base from the start. The car was completed quickly and all the repairs were completed without issue. They kept me informed with every step of the process.

Connie Brinker

★★★★★

5 months ago

Great customer service team, Becky and Shawna for working with me and my quirky schedule! Excellent service team for making my car purrrr again!!

Zach O

★★★★★

7 months ago

My family has been taking cars here for years. Tony and his staff have always been kind, responsive, and knowledgeable. Prices are way better than quotes from dealerships

Alondo Brown

★☆☆☆☆

Edited 2 years ago

This use to be my favorite place of trust with my Mercedes. But after a couple more visits, I really notice they had no clue as to fixing anything major with my SL55 AMG. My transmission had gave out on me, and instead of just sending it to their transmission specialists at Highland Transmissions, Mr. Tony charged me a hefty $600 dollars for enabling my car to run another 24hrs then right back to the same thing. He knew the trans was shot when he diagnosed it the first time and should have sent it off! But no... they knew I had the money and rather make a buck off of me and THEN knowing I’ll be back in less than two days later and recommend I allow them to send it to their guys down the road. Smh!! My warranty covered the cost but I feel Santos robbed me of $600! And the last time I took it in for a hydraulic ABC fix, they made it worse than what it was from the beginning! The chassis no longer raised and lowered as it's designed and suppose to. It ended up sagging on the rear passenger side rubbing the wheel well within a week. They charged me over $4100 for a job they didn’t even fix only to make it worse. And because of it, I traded my most favorite car in, being too scared of any further issues that would have me HAVING to seek the dealers handling. Thumbs down on Santos for a Mercedes of high value and hydraulics. Maybe these guys can fix a Toyota. In response to your reply, you DO have me on file! How you know you don't as there's no name above but an email name?? My name is Alondo Brown. And I'm VERY sure your technicians remember this vehicle! Nice try.

Haley Strom

★★★★★

a year ago

I have brought my car here a couple times and I always feel like I’m in good hands. The issues are fixed in a timely manner and everyone has been great at communicating the issue, timeline, and pricing. Santos is a trustworthy place that I 100% recommend.

antonio wetzstein

★★★★★

a year ago

Joe and the folks at Santos are the absolute best. After sitting for 20 years my car was dead. These folks brought it back to life and it’s back on the road in much less time, and at much less expense, than I had anticipated. Joe advised me to prioritize repairs in a specific order to make sure all was well and I’m glad he did. I couldn’t imagine taking my car anywhere else.

Dominique Mcneil

★★★★★

4 years ago

I was recommended Santos by a friend. My car had suddenly become dangerous to drive so I had it towed on a Sunday night. By Monday morning I was in talks with them on options to help my situation. Not only were they giving me a steal on prices(easily save 200+ on this repair), but they were extremely honest. They were so quick and responsive, especially when their car lot looked full so I know they were busy. They have a customer for life now.

Shannon Byrd

★★★★★

3 years ago

The guys here are definitely knowledgeable and honest!!! My wife and I have brought our cars here multiple times and left completely satisfied.... Believe me, good mechanics are hard to find, and I feel fortunate to have found them. I work nights, so when I miss a call from them, Becky is so nice to text and fill me in on what they found. I do not hesitate to take my cars in to them, a real old-school type of feel, with new-school know how. Give these guys.... and gals a shot they'll have you up and running in no time.

shannon myatt

★★★★☆

4 years ago

Grateful to support a local business! I was able to walk home after dropping the car off. However, the estimate did not include labor which was a little concerning because the final cost was much higher than anticipated. Most places do not charge for diagnostic services when you get the services completed at their business, but Santos does ((shrug)). Overall customer service was great and the car seems to be running well. I just recommend clear estimates of ALL costs when calling customers about recommended services.

Dj Key

★★★★★

a year ago

I've trusted my cars with Santos on several occasions. Haven't been disappointed yet, in service, repairs or cost. From the front office to the garage, quality is consistent.

Michele Larkin

★★★★★

4 years ago

We have been taking our vehicles to Santos Auto for YEARS!!! Over the years, we've had everything from a new engine installed to oil changes. Tony and his staff are knowledgeable, professional and honest. Recently, we took a new car (used) car over for inspection to make sure the purchase was a smart one and they were very thorough in their diagnostics. Santos Auto is timely and reasonably priced for their work they perform and always upfront and honest. I HIGHLY recommend this local, owner operated business!

alan parker

★★★★★

a year ago

Tony and crew always look out for your best interest. Got a call that they could take care my non urgent issue now or if I wanted to I could wait 3 days and they could save me a few hundred dollars because they could get the part at a better price . Always Honest service that looks out for your best interest

Amy Torrence

★★★★★

3 years ago

We were from out of town on a holiday visit when our battery died as we attempted our return trip home. When AAA came to replace, we learned we also needed 2 wires replaced. We called Santos and they were super kind. They got us in immediately despite being busy and us not being scheduled, replaced the wires in about 30 minutes, the price was reasonable, and we were on our way! Other places couldn't help us for 2 or 3 days! We even had a relaxing wait in their office! Should we ever be in the area and need auto services again, we will definitely use Santos! Thanks again for going out of your way to help us out and being so friendly! It is greatly appreciated!!

Adam Burgett

★☆☆☆☆

a year ago

They misdiagnosed several things and altered my vehicle without authorization nearly causing damage. They fixed none of the issues I had and charged me over $500 for the “easy” things they found. I was rediagnosing the vehicle with a technician in the parking lot with a mechanic. He shrugged at the blatant issues and said “this is the first time I’ve seen this car”.

Zachary Herbert

★★★★★

2 years ago

The team at Santos Auto Service is fantastic. Kind, knowledgable, respectful, helpful. They performed a Used Car Inspection for a car I was considering buying and went above and beyond in helping me assess the condition of the car. 5 Stars.