Honest-1 Auto Care Charleston

Erin B.

★★★☆☆

6 months ago

They are down the street and so we have recently decided to use them vs driving farther away for the same basic services. The first time we went everything was fine, but the second (and most recent) time, we made an appointment for an oil change and ended up waiting three hours for it to be completed, which is bonkers. As a "gift" for making us wait, they can gave us $10 off LOL. Honestly probably won't go back.

Roy Pooser

★☆☆☆☆

5 months ago

We have taken our vehicles to others and have gotten excellent service at reasonable prices. Apparently Sky, the manager, is overloaded with the Ladson store added to her responsibilities, and is too much for her. She is why we come there and now nobody knows what is going on. We won't be back as we have found a replacement for our automotive needs!

Ron Benton

★★★★★

3 months ago

Skye and her crew always treats us like family. Prices are competitive an fair. They always stay in touch with updates. Whole family uses them. Recommend them to our friend. Thanks guys.👍

Melissa Vaughn

★★★★★

5 months ago

Amazing, efficient and high quality work. I always had a “guy” back home in PA but these are “my guys and gals” now!!!!! I can completely trust that my Maserati will be well taken care of here. Honest 1 Auto is just that #1!!! 😃😃😃

Scott Nigels

★★★★★

a month ago

These guys can fix a tire like no other. JB will do anything to help a customer. The repair guys are the best. Prices are fair, good people

Scott E

★★★★★

5 months ago

Been bringing my cars here for 7+ years. Always great service and Skye is absolutely the best. She’s kind, caring, and compassionate and can help solve any issue. Definitely recommended!

Olivia Seward

★☆☆☆☆

5 months ago

I’m upset, I was worried about my car battery and so I came in as Honest-1 was close by and I thought, with a name like that you have no choice but to be honest, right? No. I was told by the kind gentleman that tested my battery said it was bad and I needed a new one. The nice woman up front told me that with my car I’d need a specific battery, they told me the price and I asked about alternative options as it seemed high, but didn’t was not offered any other options. My car had already been taken back and work started so I paid and left as I needed to get to work. I spoke to a handful of people and called other shops later in the day and was told I was overcharged by nearly $200, which is very upsetting.

Charlotte Murrary

★★★★★

2 months ago

I have gone to honest-1 auto care for several years with miner car issues. Always being served with courtesy and knowledge of problem. Last week was a no-brainer, I had a major brake problem. They immediately diagnosed the problem ; got the parts needed and the mechanic got right to work.thanks again for your courtesies and competance.

Chris Quick

★★★★★

5 months ago

I have been coming to honest one for a little over 10 years now. I have never had a complaint about the price or the service. They have worked on all my vehicles and have always been willing to work with me. From the office staff to the technicians, they always make sure that I am aware of issues that are coming and they have always backed up their work as well. Thank you all

Patsy Sams

★★★★☆

4 months ago

The job was done well. At least as far as I can tell. The master mechanic took vacation days during the time my car was there. The car took 7 days to repair because of that issue. Other mechanics tried to finish the job and the car would not start. On the 8th day the master mechanic came back to work and rectified the situation. Our car is a high preference BMW. I think that was the main problem and only the master mechanic was qualified to do the work. IMO they shouldn’t have taken the job if the master mechanic was taking time off and he was the only one who could complete the job at hand. This cost us $$ for Ubers and inconvenience. They did however take $150 off the final bill. We are satisfied with the work. We always use them for our autos and will continue to do so.

John Hooker

★★★★★

Edited 3 months ago

The counter ladies are very friendly, Skye is an excellent Manager, and they took my car as a drop-off on the Saturday before Thanksgiving and got the brakes done in 5 hours. We really appreciate that. We've used Honest One for years, and highly recommend them.

Shirley Grant

★★★★★

4 months ago

My visit with Honest 1 West Ashley was great. The 2 young ladies that served me were very accommodating. They were very helpful with my claim for my warranty company. I had a lot of questions and they answered every single one of them. Great service is so hard to come by these days but, I’m so glad Honest 1 have the right staff with the right skills and personalities to service their customers. Excellent experience working with them!!!

Kim Kehoe

★★★★★

2 months ago

I brought my car in for an oil change and tire maintenance. They said my tires just needed air. I drove it home and the next morning one of my tires was flat. I called and they sent a technician to my home, took the tire off my car and brought it to the shop to fix. They returned and put my repaired tire back on. I was upset when it happened but the quick customer centric response was excellent and has made me a loyal customer. I will return and would recommend.

Sergii Khoruzhyi

★★★★★

3 months ago

I was there to make a warranty claim. I believed there was a problem with the evap purge valve. Mechanic Alex diagnosed my engine very quickly. He approved that the purge valve needs to be replaced. The receptionist was quick to contact my insurance and confirm if it covers this case. Within 30 minutes, they brought a new part and installed it. Very fast work. Due to my CarMax warranty, I didn't have to pay anything, but the price on the bill was reasonable for the USA. Also, that price includes their own warranty for parts and labor. I think my next 60000 miles service will be done here.

jennifer kornahrens

★★★★★

2 months ago

I literally honestly can’t be more impressed with the entire experience. I was the first a basic oil change (great prices btw). Front desk check is was easy and pleasant the lady was very sweet. Dylan and Evan did a great job and was fast. They will be getting more business from my family.

Ann Hebert

★★★★★

2 months ago

The customer service was exceptional! Erin is super kind, went above and beyond to assist me. I had tire issues,, from another vendor and she called that vendor to assist me. When I dropped my vehicle off for 4 Svcs, she suggested i hold off on 1 until the tires can be assessed, she saved me $$ and was patient and kind. After leaving, my check engine light appeared and when I returned, Skylar came right out, got in the vehicle and started assessing. These 2 are phenomenal!

Jonathon Krout

★★☆☆☆

Edited 3 weeks ago

Merely stating my experience, you may take it as you will. I went in for a routine oil change. I waited as my car was there. In the time that I was there probably (46 minutes) four separate customers had entered the building and ALL four of them had complained that their issue was not resolved. I saw no customer that was satisfied, other than one customer with a dog.