Honest-1 Auto Care Charleston

Sergii Khoruzhyi

★★★★★

3 months ago

I was there to make a warranty claim. I believed there was a problem with the evap purge valve. Mechanic Alex diagnosed my engine very quickly. He approved that the purge valve needs to be replaced. The receptionist was quick to contact my insurance and confirm if it covers this case. Within 30 minutes, they brought a new part and installed it. Very fast work. Due to my CarMax warranty, I didn't have to pay anything, but the price on the bill was reasonable for the USA. Also, that price includes their own warranty for parts and labor. I think my next 60000 miles service will be done here.

Kim Kehoe

★★★★★

2 months ago

I brought my car in for an oil change and tire maintenance. They said my tires just needed air. I drove it home and the next morning one of my tires was flat. I called and they sent a technician to my home, took the tire off my car and brought it to the shop to fix. They returned and put my repaired tire back on. I was upset when it happened but the quick customer centric response was excellent and has made me a loyal customer. I will return and would recommend.

Shirley Grant

★★★★★

4 months ago

My visit with Honest 1 West Ashley was great. The 2 young ladies that served me were very accommodating. They were very helpful with my claim for my warranty company. I had a lot of questions and they answered every single one of them. Great service is so hard to come by these days but, I’m so glad Honest 1 have the right staff with the right skills and personalities to service their customers. Excellent experience working with them!!!

John Hooker

★★★★★

Edited 3 months ago

The counter ladies are very friendly, Skye is an excellent Manager, and they took my car as a drop-off on the Saturday before Thanksgiving and got the brakes done in 5 hours. We really appreciate that. We've used Honest One for years, and highly recommend them.

Patsy Sams

★★★★☆

4 months ago

The job was done well. At least as far as I can tell. The master mechanic took vacation days during the time my car was there. The car took 7 days to repair because of that issue. Other mechanics tried to finish the job and the car would not start. On the 8th day the master mechanic came back to work and rectified the situation. Our car is a high preference BMW. I think that was the main problem and only the master mechanic was qualified to do the work. IMO they shouldn’t have taken the job if the master mechanic was taking time off and he was the only one who could complete the job at hand. This cost us $$ for Ubers and inconvenience. They did however take $150 off the final bill. We are satisfied with the work. We always use them for our autos and will continue to do so.

Chris Quick

★★★★★

5 months ago

I have been coming to honest one for a little over 10 years now. I have never had a complaint about the price or the service. They have worked on all my vehicles and have always been willing to work with me. From the office staff to the technicians, they always make sure that I am aware of issues that are coming and they have always backed up their work as well. Thank you all

Charlotte Murrary

★★★★★

2 months ago

I have gone to honest-1 auto care for several years with miner car issues. Always being served with courtesy and knowledge of problem. Last week was a no-brainer, I had a major brake problem. They immediately diagnosed the problem ; got the parts needed and the mechanic got right to work.thanks again for your courtesies and competance.

Olivia Seward

★☆☆☆☆

5 months ago

I’m upset, I was worried about my car battery and so I came in as Honest-1 was close by and I thought, with a name like that you have no choice but to be honest, right? No. I was told by the kind gentleman that tested my battery said it was bad and I needed a new one. The nice woman up front told me that with my car I’d need a specific battery, they told me the price and I asked about alternative options as it seemed high, but didn’t was not offered any other options. My car had already been taken back and work started so I paid and left as I needed to get to work. I spoke to a handful of people and called other shops later in the day and was told I was overcharged by nearly $200, which is very upsetting.

Scott E

★★★★★

5 months ago

Been bringing my cars here for 7+ years. Always great service and Skye is absolutely the best. She’s kind, caring, and compassionate and can help solve any issue. Definitely recommended!

Scott Nigels

★★★★★

a month ago

These guys can fix a tire like no other. JB will do anything to help a customer. The repair guys are the best. Prices are fair, good people

Melissa Vaughn

★★★★★

5 months ago

Amazing, efficient and high quality work. I always had a “guy” back home in PA but these are “my guys and gals” now!!!!! I can completely trust that my Maserati will be well taken care of here. Honest 1 Auto is just that #1!!! 😃😃😃

Ron Benton

★★★★★

3 months ago

Skye and her crew always treats us like family. Prices are competitive an fair. They always stay in touch with updates. Whole family uses them. Recommend them to our friend. Thanks guys.👍

Roy Pooser

★☆☆☆☆

5 months ago

We have taken our vehicles to others and have gotten excellent service at reasonable prices. Apparently Sky, the manager, is overloaded with the Ladson store added to her responsibilities, and is too much for her. She is why we come there and now nobody knows what is going on. We won't be back as we have found a replacement for our automotive needs!

Erin B.

★★★☆☆

6 months ago

They are down the street and so we have recently decided to use them vs driving farther away for the same basic services. The first time we went everything was fine, but the second (and most recent) time, we made an appointment for an oil change and ended up waiting three hours for it to be completed, which is bonkers. As a "gift" for making us wait, they can gave us $10 off LOL. Honestly probably won't go back.

Alicia Brown

★★★★★

6 months ago

My first time to Honest 1 was very refreshing. The young lady that helped me in was very professional and pleasant. The quote she gave me for the battery was very reasonable, and I was able to have my battery replaced. I would definitely have services done there on all my cars. Thanks Honest 1.

Warren Onken

★★★★★

Edited 6 months ago

I was in somewhat of a panic to get the wife's car ready for a trip she was taking. I was able to book an appointment for the next day. Repairs were made quickly, and everyone was happy. Price was reasonable.

Randy Cochran

★★★★★

2 months ago

I trust all my vehicles to Honest-1. Their diagnostics are accurate snd fair. Their expertise is top shelf.