Hyundai Service

Emily Clites

★☆☆☆☆

3 years ago

Absolutely the worst car repair service I’ve ever had. We were stranded in TN coming from 8 hours away. The women at the front desk told us they’d get our car in for an appointment the next day at 12pm. 4 days had passed and they still hadn’t looked at our car (we were off work stuck in TN) they wouldn’t answer our phone calls or give us answers as to when it would be ready. 5 days passed after we had booked flights to get back home in response to the long wait period they called and told us the car was fixed. We wasted $200+ on Nonrefundable flight tickets. They billed us for over $400 and told us it wasn’t covered under warranty. When we finally got back home (after breaking down from the same issue they claimed they fixed) we took it to our local dealership they said it was covered under warranty and the parts they claimed they replaced were still stock parts that were in when the vehicle was purchased. We called Murfreesboro to get a refund and speak to management. It’s been 2 months and no refund has been issued. We spoke to headquarters and they threatened shutting down the business and suspended the workers from pay until it was resolved. This event honestly makes me sick to think people/businesses are this disgusting with care. To all you at Murfreesboro who may be reading this, I want you to think about if this was your vehicle or your son/daughter in this situation, how would you feel? If you thought you could take advantage of us because we were young, you messed with the wrong “kids”

Blusky45

★☆☆☆☆

2 years ago

I've had my Sonata for 2 years driven 12,000 miles in 2 years!. I've had more recalls than any of my cars in the past. Hyundai continued to send me extended warranties, emailing me about extending service contracts. My car stop working in early August. I had it towed on August 29 to Hyundai in Murfreesboro due to engine difficulties. On September 7, one of their service advisors contacted me to inform engine misfire diagnosed by master technician, engine would be replaced. Three weeks later advisor called to say spark plug issue and hyundai would not cover it. They have not apologized for providing incorrect information, didn't try to compensate me with a loaner car for over 4 weeks. All they care about is getting customers to pay them. That is bad business.

Ami Gandhi

★☆☆☆☆

a year ago

This place is a mess. I was promised my vehicle back the next day and then didn't get it back for almost a week. There was no communication. I was constantly calling the service desk to get updates on my vehicle and wasting my time. First parts were on backorder, then magically arrived, then they had to overnight a part. Then I was told my vehicle would be the first one serviced in the morning (AFTER A WEEK OF MY VEHICLE SITTING THERE) and that it would be ready to pick up at 10:30. Did not receive a call so I called at 1:30...my vehicle hadn't been touched. Got a call finally at 5:30--7 HOURS AFTER promised that the vehicle was ready...I had already been waiting a week. Got paperwork and they didn't even do something it says "not completed at this visit" on the paperwork...you had my vehicle sitting there for over a week and didn't complete a software update? Do not waste your time here.

Bridget Hanafin

★★★★★

a year ago

The service team at Hyundai in Murfreesboro…absolutely incredible! After an awful experience at the Hyundai in Antioch, I was ready to write-of Hyundai and had little hope of finding great service with them, and then I encountered Arthur in Murfreesboro and my mind has been changed! From the moment I drove into the bay I felt listened to, was genuinely taken care of, and had communication throughout the entire process. They helped work through a warranty coverage issue, helped secure a rental car, and won a new, faithful customer for as long as I have a Hyundai. I wish I knew names of everyone at the service counter, because truly they were all fantastic, knowledgeable, attentive, and so kind.

Alex Sanft (Zesty!)

★☆☆☆☆

Edited a year ago

DO NOT GET YOUR VEHICLE SERVICED HRRE. It's not worth the risk of having anything close the experience I had when I wrote this review. Long story short: This service center has had my car for three weeks. I've left several voicemails that have gone unanswered and been told I would get a call later that day or the next day and received nothing. I'm writing this as I've been on hold for nearly an hour just to get an update on my case. Long story: I brought my car in because there was an issue with the AC. A few days later, I was told that a part needed to be replaced and they would have it ready in 3 days for me. That was over 2 weeks ago now. I called repeatedly in for updates and left voicemails with the person that was supposed to be handling my case for an update. After a week of no response I managed to talk to someone to get a case update, only to learn that particular case manager had left the company. Unfortunate, but also that means his customers were left entirely unattended since his departure. I was told I would get a call back same day. That didn't happen, so I called in the next day. A different person told me that I would receive a call within 24 hours. That didn't happen, so I called in once again. Which brings us to today. I've called in a few times, and when I finally got ahold of someone they went to check on my case. It's been about an hour. I've held on this long to see if I can at least figure out what's going on and likely pick up my car and bring it somewhere else. Worst case scenario, I want to know if they even have my car at this point or if I need to report it stolen. I will update this review if circumstances change, but for now, I wouldn't recommend this place to anyone. UPDATE: Spoke with a representative over the phone yesterday, was given the name of a case manager and was transferred to them. Left a voicemail, received no response. I decided I will be picking up my car today after my fiancee gets off work, and will be taking it to a local mechanic I trust in lieu of giving them my business.. I've been calling every half hour since 11am to let them know this so they can get my car for me. Got a hold of someone at 1pm, who was very polite and let me know she would make sure my car was ready for me to pick up. I do want to point out that everyone I talked to for the most part has been very polite - I'm not one to take out my frustrations on one person for the failure of a business - but it sounds like I was never able to speak to the right person, always getting their voicemail instead. UPDATE 2: Went in to pick up my car. It seems the message didn't come down the line that I was coming to pick up my car. I told them who i thought my case manager was at that point, who happened to be in the next room. He asked me if he'd called me, and I informed him that I'd left him numerous voicemails but was never able to speak with him. There was a major system outage that affected this dealership, and as a result my case. While I understand that, it doesn't excuse the 20+ calls I made and the voicemails I left just asking for an update on the status of my car. My car had been neglected for so long, multiple people had to come out to move cars that had been parked around it in the lot and blocked it in. In total, it took me about 40 minutes to get my unserviced car back that I had been told would be ready for me over an hour before I came to pick it up. I received a few apologies and excuses for the 3 weeks of negligence and likely 5+ hours of time I'd called in or been placed on a hold over this time. I suppose the silver lining is they didn't try to charge me the diagnostic fee. My review will stay at one star. I understand system hiccups happen, but that is entirely unrelated to the phone lines/IVR system. I would've been much happier if someone would have at least called me back at any point my car was with the service center.

Jake Sloan

★☆☆☆☆

a year ago

It has been seven weeks and I still do not have a car. Hyundai in this time has: Denied me use of a warranty due to being the second owner. Denied to offer any solutions to help a customer. Not offered a single helping hand in a situation entirely due to their known bad quality engines. Corporate has refused any and all attempts at reaching a resolution. Failed to communicate with us during the process, requiring my wife and I to call upwards of ten times a day in order for anyone to respond to us. Forgot crucial parts they needed on my service, adding an additional $1200 worth of work / parts on top of the original price. Every step of the way each and every service representative has sounded dejected and embarrassed by what they are having to tell me. They have put off calling me because THEY KNOW how bad this all has been. What has Hyundai done? Nothing but refuse all requests, not communicate, misquote me and fail to correctly order the parts necessary to fix my car. They did not provide a vehicle in the time they have had my car actively being serviced, or any of the lengthy time we were communicating with corporate. I place no blame on any service representative I have spoken to - they have been kind throughout. They merely have to pass along the greedy decisions being made by a company that clearly cares very little for the quality of their vehicles or happiness of their customers. This company is greedy. It makes bad cars. The customer is not valued. Steer away at all costs.

Wilbur

★☆☆☆☆

a year ago

If Google allowed, this Murf Hyundai would get a negative 5 stars. Absolutely the worst car service I've had in 45 years of driving--and that includes overseas in places with no electricity or phones. Echoing all the recent reviews here, my car has been lost in the Service Dept for a month now. One day it wouldn't start, so I had it towed there. After 2 weeks of silence, and countless ignored messages, they said my car was fixed. But it wasn't. They did a $2500 repair, but the next day the car wouldn't start again. Another tow truck. I asked about the unneeded and unhelpful repair, and they said they would have to ask about that. But no word on that or my car. I call Service several times a day--no one picks up the phone. I call the guy who's supposed to be the service rep for my car and leave daily messages--no response. I leave a message for the Service Manager, who's unavailable at all times--no response. I call the operator--again no one picks up the phone. I call Sales, just to see if anyone is alive there, and of course they pick up immediately, hoping for a sale. I talk to the Sales manager--nice guy--who takes my info and says he will talk immediately to the Service Manager. I ask who's the GM there, but he wouldn't tell me. I ask who's the owner, and it's an out-of-state holding company that has no listed address or contact info. Several hours later, the Service Manager calls me and doesn't even know anything about me or my car--not even the info I just gave the Sales Manager. After I fill him in, he says he will get to the bottom of things and call me back first thing in the morning--that was a week ago. 2 days after that conversation, my service rep calls--but only to tell me that he has no idea what is happening with my car (after a month!), but will try to find out what tech is working on it (he doesn't even know that), and get back to me. That was 5 days ago. Since then, I've tried every day to talk to the Service Manager or anyone in Service, but no one answers the phone or returns messages. I even stopped by check in person, but that was no better. My service rep seemed confused about who I was, and even more confused about my car. He said he had no idea and would try to figure out who the tech was. But they were closing, so he said he'd find out tomorrow and call me right back.... Hahaha! I'm still waiting... and they won't even give my car back so I can take it somewhere else. So now I'm calling a lawyer since there is nothing else I can do.

Tom Davis

★☆☆☆☆

2 years ago

Service Dept. is the worst I have dealt with! June 2023 took vehicle in for security recall. Left the car all day, it was taken care of. 5 months later, get a notice that the recall needs to be done. I call and talk to a service advisor to double check the recall and he said it had not been done and was going to check again on this and another issue and call me back. I called and left him 5 messages to call me, nothing. I called the Service Mgr. and talked to him about the issue. He said to bring it in and it would take about 30-45 min tops, and they could do the other recall at the same time and to call him to schedule directly. I later called and left him 3 messages to call me back, nothing. I schedule online just to get it in. Take the car in and they are now saying it will be 3 hrs. to get it taken care of. The first time the car was in they also said that they would replace 4 trunk clips, since it was still under warranty. They only replaced one clip! When picking up the car, they said that the security recall had already been completed. Nobody ever completed the paperwork on the dealership side. Waste of time with no compensation. Typical car dealership, once they make a sell they don't care about you!!! I have still yet to receive one phone call!

Ethan Sanders

★★☆☆☆

2 years ago

Was very pleased at first. Loaner car service was exceptional and earned them an extra star above 1. Vehicle was in for warranty service on the steering column. It was returned with the steering wheel 10-15 degrees off center. Had to return at closing to have the correct it the next day. Picked tehe car up to find the following day that the wiper stalk hadn't been reconnected prompting another return to the service center. While the front office staff was polite and mostly professional, the service techs are clearly not doing thorough quality checks before returning vehicles to their owners. Would have appreciated some form of complementary service or something for my trouble but was offered nothing and not afforded the opportunity to talk to the service manager after requesting it. Very disappointed.

Brian Toungette

★★☆☆☆

a year ago

Over three hours for an oil change with an appointment! The service writer kept making excuses about the age of my car (it's a 2019) making it take longer. Then told me the oil filter was hard to get to. Three hours hard to get to? Roughly four oil changes a year since I purchased it and it's never taken anywhere close to this long. I certainly will not be back.

Daniel Richards

★★★★★

a year ago

This place is amazing. After having marginal dealer experiences with California dealers, what a refreshing change. Service advisor was helpful, communicative, and professional. Hyundai resolved a major issue without any intervention needed on my part. Definitely increases my confidence in the brand and their commitment to their customers.

Chantelle Stebner

★★★★★

9 months ago

If I could give them 10 stars I would! We are traveling north to MN. We felt a shutter in our Palisade and decided to call the closest place, that was them! Scott got us in with 10 minutes notice! Him and all the staff were sooooo friendly to us, our two young boys AND our big dog! :D They were able to replace our entire CV axel and it was under warranty! So thankful to them and their staff for getting us back on the road so quickly and safely! ❤️

Andy Adams

★★★★★

2 years ago

My friends, these people are the real deal. Come down to your hometown Hyundai and get a smoking deal with an extravagant warranty. Hyundai will not let you down, South Koreans make a great automobile. Henry Ford would be rolling in his grave if he witnessed the greatness Hyundai has achieved over Ford Motor Company. Hyundai engines are not only the most reliable, they are in fact un-breakable. The dutiful comfort and suave luxury will impress your most abhorrent of friends. Please heed this advice, and when you need parts come see Tucker for some outstanding customer service and vast knowledge of Pimento Cheese sandwiches. Have a good night dear one.

Joe Cunningham

★★★★★

Edited 9 months ago

Took my vehicle there to get an electric thermostat replaced and they didn't even top off the antifreeze and smells like antifreeze to. They want me to bring it back to the dealership again but I can't take more time off as I live all the way in Winchester. Update. They came all the way to my house to top off my antifreeze. Way to go above and beyond. I leaving 5 stars as that is awesome. I will be back.

Angie Harris

★☆☆☆☆

Edited 11 months ago

I bought my 2024 Palisade back in Oct. 2024 did not use the AC until I tried in March and nothing just blow hot air. I took it to the shop April 4th and they told me they ran dye in it and did not find any leaks but it did not have refrigerant. They added that and it was working. Two weeks later nothing. I scheduled for me to take it back to them and did today April 21st. they sent me a text said it did not have any refrigerant, now they added dye and found that the condenser had impact damage. there is no way one I have not had any kind of impact on this vehicle. Myself nor my husband has ever touch the car or even lifted the hood. The only people who has done anything to this vehicle other than me driving it and putting gas in it is Hyundai Service Department Murfreesboro and they are telling me that impact damage they are saying a rock somehow went in the grill of the vehicle and hit the condenser, this sounds crazy and unbelievable but because they are saying impact damage it's not covered under warranty. Not happy with this place at all. I called Hyundai USA I have a case number and also filed a warranty dispute. I love my car and I liked the sales team but this service team is a joke!!

Rafa Torres

★★★★★

a year ago

Car needed a horn replacement when I placed the appointment, I was told diagnoses might take a few hours, drop off the vehicle at 10:30AM, and got a text at 12 noon that it was ready for pick up, Darrell and the whole team were friendly and professional. Great communication and experience. They probably see hundreds of customers on a weekly basis, and usually, just the bad experiences get posted. Nothing is perfect, I will come back for sure for all my maintenance and repairs. Love my Hyundai Elantra. Thank you, guys, and gals. 👍🙂

Amy Williams

★★★★★

5 months ago

The Murfreesboro dealership is way better in my experience than the one in Franklin. My car had several things that needed to be replaced including 1 thing that needed to be ordered but it still only took them a few days to get everything fixed and ready for me! Once I got my car back it felt brand new even though it is 5 years old