About Business
I & M Auto Care brings expert Car Repair solutions to the local community in Lowell, MA, Lowell. From Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Lowell, MA appreciate their attention to detail, leading to a consistent 3.7/5 rating from 193 reviewers. By focusing on the specific requirements of the Lowell, MA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Lowell, MA and beyond.
Google Reviews
John Cabral
★
☆☆☆☆
2 years ago
so I went there because i saw leaking oil from my vechicle plus to get an oil change as well. I was told my oil pan needs replace and I'm leaking coolant so I paid 750.00 total thinking what a deal got my car fixed in time to go to work. I was told to bring it back the next the day just to make sure everything is ok. I brought it in was told everything is good and sent on my way. I noticed the next day the car was leaking oil I tried to bring the weekend but was told to bring it monday since it was easter weekend. I brought the car monday morning at 8am and my car was looked at til noon even though they didnt do the job correctly 1st time 2nd and 3rd time. which in turn cost me a job interview that I had at 1:30 pm that day which I lost out because of their imcompotence and lack to attention to detail. While they didnt charged me nothing the car was leaking again fluid they clearly dont give a hoot about their customers vechicle or safety. My car is now in the shop again with a check engine light they were not thorough with the inspection and their work since I had to come back more 3 times and now having to go to someone else to fix an issue they clearly missed. I recommend not even seeing them their not trustworthy, nor attention to detail oriented I even question if they even did any real work on the vechicle. I normally dont write negative reviews but to the nature I feel I must to prevent others from suffering the same fate as me.
B. POWER
★★★★★
7 years ago
Quick oil change and didn't kill me on price because it was synthetic like some other shop my girl brought it to last time. $60 vs $100. They did shocks on my truck last winter too for a very fair price. Father and Son work together so I'd rather give them my money.
Stanley Otoole (Stan)
★
☆☆☆☆
3 years ago
They inspected my car and give it a fail. I came back a couple of weeks later to have it repaired and they give me a completely different reason for the failure. I must admit I don't remember the first reason but their initial estimate was $150 when I came in for my appointment was 900 bucks. For catalytic converter. They wanted a deposit either by check or in person for the materials. It's a half hour walk. When I got there I complained about why they couldn't take either venmo or credit card on the phone. I have indeed gotten ripped off by people who wouldn't take payments either on the phone or via venmo and I mentioned that. He got hostile said okay then take your car home I don't care. so I took my car home. I'll take it somewhere else and I will never get gas there again.
Jess Davis
★★★★★
5 years ago
I have never had any issues here. The owner is very knowledgeable. One of his mechanics (mike) has worked on all 3 of my cars and have done an amazing job. The staff are very nice to me and i frequent there for regular maintenance of all of my cars.
Jonny Lopez
★★★★★
4 years ago
I’ve been coming to I & M auto care since I started driving. These guys make sure everything is taken care of when I bring in my cars for a regular oil change & some simple repairs. The prices are good considering the work your getting. It’s a staple to the Centerville area if your from Lowell.
Matt
★★★★★
8 months ago
Great work and honest pricing. Will be taking our cars here from now on.
DAPH KAMOTHO
★
☆☆☆☆
2 years ago
Worst place to take your car .I had an engine check light on my car and needed a sticker .I had visited some other mechanic shops which had told me that my car needed a catalytic....It is something to do with the muffler sytem.When i got to I and M and explained everything. They promised to fix my car.I paid 190 dollars for it and they told me the car was fixed .I had to drive it for 80 miles and go back to them to get a sticker. Next day ,the engine light was back on. I decided to go back there . The father was so rude using F words and telling me to get out his shop. He was so rude trying to defend his son. Worst place to go. Wouldn't recommend anyone.
Rosa
★
☆☆☆☆
2 years ago
Brought my car for inspection I was told I would need repairs first. they took 3 days to “Repair” my car I spent $940.00 for the so called “Repairs” when I picked up the car I was told the car was all set “problem resolved” and the very next day the problem was right back ! I returned the next day only to be told I would need more repairs with an attitude from both Chris the mechanic and the owner while shrugging their shoulders with a No care attitude. They are full of excuses & theres NO care or concern for customer satisfaction ! I most definitely DO NOT RECOMMEND this place !
John PTN
★
☆☆☆☆
8 months ago
The customer service at this garage is the worst I’ve ever experienced. They have a terrible attitude and treat their customers poorly. The garage should be closed down.
Angeli Feliz
★★★★★
5 years ago
Love this shop! My boyfriend has been coming here for years so I naturally trust them to take care of my car! They fixed my brakes and let me leave my car in the parking lot for two days until I was able to pay for the service! Very honest, kind and hard working people!
Gerald Hebert
★
☆☆☆☆
2 years ago
I got an inspection for a sticker and field emissions. When I went back after I made the repairs on a Saturday at 11 o’clock they refused service because he claimed he needed a day off even though their work hours are till noon on Saturdays. I explain this is the third time I’ve been back on a Saturday before noon and got turned down and his response was well that’s too bad if you don’t like it find someone else and told me to leave. This is the worst customer experience I’ve ever had in my entire life and I am an in a customer experience-based work environment. I will never ever go there again and recommend that nobody ever goes to them for anything.
Christopher Pelligra
★
☆☆☆☆
2 years ago
This place is HORRIBLE. The owner is one of the rudest people you’ll meet. They told me they had to replace the engine and charged me $2500 to do it and a bunch of electrical problems started to happen after they worked on it. Never any problems before. They told me that had to go in a redo the whole circuit board which would have been several $1000s more. Then about a month later the engine died. They didn’t respond to any of this. They have no idea what they are doing and the owner doesn’t care about anything and yells at his customers. Ultimately I sold the car for parts because they ruined it completely.
Amanda
★
☆☆☆☆
a year ago
Honestly have never had a problem until now. Went for an oil change and they scratched my car then said they didn't believe they did when I know for a fact that scratch was not there when I got in my car to bring it to them. Oil was all over the inside of my car. Got an attitude when I brought it up to them. I was going to them for anything I needed for my car but that customer service was terrible... now time to look for a new place to take my car.....
Matthew Penque
★★★★★
2 years ago
I always receive FAST and RELIABLE service from I & M Auto Care! I have had oil changes, state inspections, and car service here multiple times with fair prices and no issues. Today, I realized my car had a flat tire. Took it to L & M Auto Care and they provided speedy service. Told me it required only a simple patch and would be $20. Thank you again guys!
Mathio samir
★
☆☆☆☆
a year ago
I stopped there to get some gas I told the guy he works at gas station can I get 20 $ he said yes I give it to him my card and I went to home I saw my balance says 150$ I was like what I went to talk to him I asked him did you charge me 150$ dollars he said yes I told him can you do refund he said no I’m not gonna give you the money back I called the police. But I don’t recommend anyone else to stop over there they stole the money from the card
Christine Lowe
★★★★★
9 months ago
Every time I go there if my sticker is bad, they always remind me if it wasn’t for them half the time I’d probably get a bunch more tickets and they hook it up. They’re cheap and they’re amazing. They’re so friendly. I love everybody who works here actually I gotta get a sticker so I will be in there tomorrow.
Wrapsz Yael Acordeon
★★★★★
11 months ago
Very good service and excellent help very professional guys!! I had some car troubles and went to 2 shops prior to I&M and those other shops each quoted me around $1000 apart from charging me their fee to look at it, but since the price was so high I ended up delaying going to fix it and cause of that I ended up getting stuck in a freeway I looked up shops near by on the map & I saw I&M had great reviews compared to others near by so I decided to call them and we agreed on towing my car to their shop they checked it out saw it was something simpler then what the other shops quoted me I ended up saving myself $850 by choosing them not only that, My car started running better then it did when I bought it new, not only did they fix my issue they also checked refilled all my liquids which I haven’t seen other shop do since that day on I saw how honest the guys were so I drive all the way from Long Beach to fix my car with them now every single time totally worth the drive
Truth 89
★★★★★
a month ago
Honestly these guys are amazin I got my car inspection sticker in a matter of minutes an they made sure everything was running smooth even worked around my work hours so I could get it done in time thank you Mike at I&M
Sarah Downs
★★★★★
4 months ago
Had a great experience this morning with an inspection. They were able to accommodate me right away (weekday morning) and were in incredibly friendly and fast!
caroline wangari
★
☆☆☆☆
3 months ago
The tall slim guy was so rude to me this morning after asking him what time he thought he would be done. My car was soo dirty when i picked it up full of birds poop all over. Am still wondering why he talked to me rudely in front of his work mates and customers. So unprofessional
