Lowell Automatic Transmission

Trish Bechtol

★☆☆☆☆

a year ago

The worst possible service after a car theft my car was towed to them by the police which was strange to begin with but they pleaded to do the work to fix the damage. Well they screwed me over with bad parts, radio from the junk yard with no knobs, A stick shift handle not secured and didn't match the car. The paint job was a light spray over the damaged areas. It was terrible. Don't go here. They are crooks.

BILL Lampert

★★★★★

8 months ago

Repair shop is outstanding. Fair, honest and dependable. Traits hard to find for sure. Thank you Paul, much appreciated.

Brittany Oyola Lopez

★★★★★

4 years ago

I called late on a Friday afternoon and had to get 2 vehicles inspected. One was coming up to the last day for my mother in law and the other was for a vehicle we just purchased! We were in and out within a half hour or so even with a couple cars in front of us! Thank you Paul for accommodating us and thank you to the inspection tech for being thorough! We are beyond grateful! 😊

Michael M

★★★★★

5 years ago

Great, transparent service with clear communication and very accommodating. I had a transmission leak in my 4runner, it was quick and easy to make a dropoff appointment during covid. They gave a reasonable and accurate assessment of the time frame. The next day, they called saying the leak seemed to be a loose fitting, but they wanted to keep it overnight to make sure there wasn't another leak. Picked it up the next day, and wasn't charged for the time they spent or the fluid to top up the transmission. I'm very happy with their work and will be returning for future repairs; Overall they were friendly, professional, and more than fair, and the quality of service was excellent

Felipe Perez

★★★★★

4 years ago

The guys at this shop treat their customers with the proper attention to their specific car repair needs. You know ahead of repairs what the issue is and what it will cost. In my case, today they provide me with a ride home which was awesome because I have an injured foot.

Bill Kerrigan

★★★★★

7 years ago

Our Honda Odyssey broke down on 495 at midnight. Car 'limped over' to Lowell Automatic Transmission where we left it at night drop off. Paul, Derrick and team handled everything the very next day. Quick diagnosis. Excellent service and communication. Had van back by 5 pm. Highly recommend. They really did a great job for us.

William T

★★★★★

13 years ago

Amazing shop. Very friendly and helpful staff. Will do business here again. The person that I worked with spent almost an hour of his time just calling around for the part that my car needed and didnt charge me for it! Very helpful and willing to talk about the problem with my vehicle.

Matthew Drew

★★★★★

4 years ago

I can't speak for most of their services, but that was an almost no wait inspection sticker. The place was clean, as far as garages are concerned and staff were professional. This was my first and only visit, and I'd encourage readers to look at other reviews.

J M

★★★★★

6 years ago

My heart burst! Came in for a state inspection. They were open today—day after thanksgiving— and from my phone call to my time there, everyone was warm and welcoming! I was greeted by everyone that crossed my path with smiles and hellos. I just want to say Thank You Amir! You definitely went above and beyond. I got hit on my drivers side taillight a month ago and only managed to fix the light itself. I still had a pillow-sized dent on it. I came out for my car after waiting only about 10 minutes for ONLY my state inspection, and I ask him if I passed and he responded “I have something even better for you, I fixed your dent. It was a quick and easy fix.” And I couldn’t contain my happiness! I high-fived Amir and told him he made me super happy. I definitely plan on coming here for future services on anything auto related. They definitely put me (my car) and my happiness/satisfaction first. What a surprise and delightful experience.

Joshua Jardim

★★★★★

9 years ago

This was, by far, the best place I've ever been to for any kind of car trouble/repair. My pregnant wife & I broke down on the side of the highway about an hour before they closed. I called and the manager said to bring it anyway and they would look at it first thing in the morning. We were from out of town and he offered a place for us to stay the night since we weren't familiar with the area! We ended up staying in a hotel but they sent someone to pick us up from the hotel and bring us to the shop! They were extremely nice when we got there and helpful. My car was done before we got there and it was a pleasure working with them. I definitely recommend this place to everyone!

L U C C Y

★☆☆☆☆

3 years ago

A couple of days ago I took my car in for inspection, they damaged the tint on my car. I didn't take my vehicle in to have it damaged they were more professional if they couldn't do the job they had to tell me what they intended to do. now i have to pay to fix their bad work. lousy customer service 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽😡😡😡😡😡😡😡😡😡

james mcconnell

★★★★★

7 years ago

6 months ago had some work done to my caddie . at the shop. (Headlight replaced ). Walking out to my car I noticed it was out again. Once at work I called LAT. And was told bring it right in. No appointment necessary All work is guaranteed. WOW!!!!! That sounds great. Thinking the to myself. This will be a full day nightmare Or Labor was not included, or some kind of hidden cost . I was in and out in less than an hour at no cost. So what I’m saying to anyone looking for a place to bring your car. Great mechanics as well as the Price same Service As the dealership at 1/2 The price

Steven Adams

★★★★★

2 years ago

Good place to get your vehicle serviced...they kept me informed an price was reasonable...one of the few shops I'm comfortable an confident they are not going to screw me over.....good shop, good people !! I am an will continue to use them...

Scott Mclatchy

★★★★★

6 years ago

They towed me for free. Very nice people in my time of need

Tammy Martin

★★★★★

9 years ago

I got my car here and continue to service it at Lowell automatic transmission with a great experience every time! Smiling faces, excellent work and prices,and most importantly they are very honest and straight forward! Would and have recommend these guys to anyone looking for a car or to service their vehicle! Thanks Dennis and rest of the lowell automatic transmission team!!

Andrew Boyd

★☆☆☆☆

2 years ago

Left my vehicle with them for 2 weeks to have check engine light issues diagnosed and fixed. Within one week of having the car returned, check engine light came back on and other mechanic returned a multi-thousand dollar estimate to repair the car. Every repair LAT made ultimately failed.

Diane R

★★★★★

Edited 7 months ago

They have never under delivered and I have never overpaid. The team always provides timely, high quality service.