About Business
AutoZone Auto Parts is a leading Car Repair specialist serving the Lowell, MA, Lowell area. They provide a wide variety of solutions, including Auto parts store, Car accessories store, Car battery store, and other Car Repair tasks. Boasting a solid 4.3/5 rating from 361 verified reviews, their reputation precedes them. As a locally-owned business in Lowell, MA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Lowell, MA.
Google Reviews
A H
★★★★★
3 years ago
Will, Danny, and Brandon were absolutely fantastic. It was a few minutes past closing and they were willing to come and jump my car's cables even though we were 10-15 minutes away by car. I cannot more strongly recommend using this service given these guys that are working there. Truly a kind group of people who will go the extra mile for their customers. I could not be more satisfied with my experience. Thank you W, D, and B!
Marianfh Padill rt jhhdka
★★★★★
3 years ago
I went here last minute with a bad battery. Daniel went above and beyond to make sure i got home safe with a secured battery. I really appreciate the great customer service he gave me. There’s people who look at a job for what it is.. then there’s people who actually love what they do. I greatly appreciate the above and beyond service that i was given.
Terelle Montalvo
★
☆☆☆☆
a year ago
Pretty rude, called at 5:30pm on 6/14/2024. Guy on the phone sounded like he was in a frat party making inappropriate jokes with his friends. I'm all for keeping it casual but I was hoping I could get some answers on the parts I needed. Before I got what I needed he hung up on me in the middle of my sentence. Won't be coming here, will try O'Reilly's instead.
Ron La Porte Jr.
★★★
☆☆
4 years ago
I had a decent experience. Nothing spectacular about it. I went in, got what I needed, and left in a timely manner, I guess. One of the two employees that were working could have had a better attitude but it was nothing to make a complaint about. So, with that stated, I stand by my 3-Star review.
Chiyna Li-Farris
★★★★★
3 years ago
If I could give them 10 stars I would!!!! Will and Danny came through in the clutch ! Not only were they kind and courteous, they provided me with exceptional customer service and even went above and beyond by installing BOTH of my headlight bulbs right before closing to ensure I was driving safely! They don’t make great people like this anymore. Keep up the great work guys !!!!
WENDY BLU
★★★★★
2 years ago
I purchased coolant to recharge my AC plus, a filter and oil! Prices r steep but that's everywhere! CUSTOMER SERVICE HERE WAS AMAZING! All the employees were helpful and friendly but Melvin was so awesome! He stepped right in to assist me... He was friendly, knowledgeable, helpful, personable... He really went above and beyond to make my day better and I truly appreciated that! 5 STARS WELL DESERVED!!! ** FREE PARKING**
sabir sediqyar
★
☆☆☆☆
9 months ago
worst place to buy auto parts. they don't fellow their own policy the fact is when buy parts they say that their parts has warranty for 3 months but if you it take there they don't refund you. by the way rude staff.
Daniel Sierra
★★★★★
3 years ago
When I called to explain what my battery was doing, Daniel said to come on down and he would take of me. WOW - did he ever! He provided expert customer service and gave us our options. We chose to go with a new battery. He professionally installed in within minutes and we were on our way. I really appreciate what he did for us. I would definitely recommend him.
Janet Barsorian
★★★★★
a year ago
I have car phobia on every level. I have had a lot of trouble simply moving from NH to MA (NH fault but whatever) FINALLY, today I got everything settled. I need an inspection sticker, I have a bad windshield wiper on driver side. I just Googled, found what I needed and came right here. Angel (I made sure I asked names) found me the best, yet least expensive wiper. She also came out and put it on for me. She is an incredible worker and also a very nice person. Ricardo was also working, he was helping a customer when I came in. No offense to my gender but there were 3 older (myself included) shopping at 8 pm and we were ALL helped and taken care of by great staff. I am very grateful. Auto Zone on Church, made me comfortable, satisfied, SEEN, and laugh. All in the total 15 mins it took from me Googling in my jammies to get here, get helped, get what I needed, have it installed and sealed with a great hug (I asked for)... Thanks Angel and Ricardo. Great Customer service and also great people. See you soon ✌️
Denise Melo
★
☆☆☆☆
2 years ago
the WORST customer service I have ever experienced. I have been there a few times (hoping maybe it was a bad day). I was the only customer in the store with about 7 employees... I stood in the line unacknowledged for what seemed like forever. The staff was playing around, on their phones, joking, slapping one another, swearing at each other and couldn't be bothered with me... I FINALLY had enough... had to go up and kindly ask if anyone was able to help me.. with much annoyed looks and discouragement finally I was attended to. Only to be spoken to very rudely and kept making excuses as to why they could not help me..all because they were too lazy to take a wrench to remove my battery. I even offered to remove it myself and it was excuse after excuse. So I left.. completely unsatisfied and annoyed
Margaret M
★★★★★
a year ago
Would love to shoutout Angel who gave incredible service today. I have been driving with horrible wipers for the last 5 weeks, impacting my visibility with the snowstorms. Angel was able to correctly identify the issue and provide a quick installation of wipers. She was kind-hearted and such a great worker. Left feeling very satisfied and able to see when the sun shines on my windshield! Thank you!
Vivian Skylar Yeaman
★
☆☆☆☆
9 months ago
I bought a lightbulb for my car here, it burned out after less than 3 months and they refused to refund me or give me a new bulb. The staff was rude and implied first that I destroyed the bulb, then that it was a problem with my car and not the defective bulb they sold me. Don't buy headlight bulbs from here, you'll waste your money.
Glorilla
★
☆☆☆☆
3 months ago
I give a bad review because I heard and seen that your workers drinks on the job in the store and in the back
Nick tarani
★★★★★
4 months ago
Always a good experience, especially when David is there to help answer questions and provide all available options.
Joseph Cavallaro
★★★★★
a month ago
They had what I needed at a better price than Amazon
Katie Miller
★★★
☆☆
2 months ago
Went here instead of walmart so they would help me put my bulb in. Kinda got help. Needless to say i should of went to Walmart
Robert Malerba
★
☆☆☆☆
a month ago
$21 for antifreeze. I paid less at a gas station. Also no windshield washer fluid.
A A
★
☆☆☆☆
Edited a year ago
This place sucks! They told me on the phone that they would change my lightbulb in my headlight but when I got there no one could! And i said the last time the guy did it fine and the guy picks up a piece of plastic and it’s broken ( from the last idiot from autozone that changed it a few years ago!) Never going near this place again!!!!!! Then another guy says to me don’t shoot the messenger I asked him to bring me the person who said that they would for it for me! JERKS!!!!!! Ha I reached out like they said and NO ONE EVER GOT BACK TO ME COWARDS TOO !! BEWARE OF THESE LOSERS!!!
jake k
★★★★★
10 months ago
David was an absolute hero. He went above and beyond to help in a difficult situation. Not only was he knowledgeable, but he was caring, patient, and solved the problem at hand. It’s rare to find someone so committed to excellent service—David truly deserves recognition. five stars.
Josh Calcano
★★★★★
2 months ago
Recently went here to get my car checked out, really friendly staff good environment.
