I V Auto Repair Inc.

CLUSTER A

★☆☆☆☆

6 years ago

I would leave no stars if i could, it seems like these guys just wanna take your money. I purchased 4 new tires and an alignment, when i asked for an alignment i asked specifically to inspect anything that might need to be fixed/replaced like the wheel bearings or ball joints because before i took it in it was doing some weird things(steering wheel shaking bad). They completed the work and released the car to me assuring me that everything good to go. The whole way home the car didn't drive strait and would still shake violently, i made it home planning on returning the car the next day, instead i jacked it up and started to inspect what could possibly be wrong, i went to put the tire iron on my driver tire and the whole tire was wobbling completely loose on the spindle, and i had realized the wheel bearing was seized to the spindle. Now realizing that that was an issue before they started any work, I replaced the whole strut and spindle and wheel bearing myself, and took the car back in so they could align it proper.They did, explaining that whoever did the alignment days before probably didn't inspect anything like i asked and just did the work, not even a test drive. So after they completed the alignment for the second time i asked to inspect anything that might need to be replaced/fixed and this time they explain that i should replaced some other suspension parts in order to achieve the results i want. GREAT! That's exactly what i wanted to hear BEFORE any spent any more money on an alignment. I didn't get a refund or even much of a sorry and at this point i'm now frustrated an feel robbed by IV Auto Repair. Now after replacing the parts recommended by IV Auto for smooth cruising and not driving it for a few months, i needed an alignment AGAIN of course, which is why i asked for the inspection PREVIOUS to any work completed in the first place. So i called IV Auto to see if i could get an alignment done under my warranty since they shouldn't have ever done it in the first place, instead the guy on the phone just got angry with me and told me he wont service my car anymore. You can guarantee i wont ever be back to spend my money at this location for any service on my vehicle.

A A

★★★★★

Edited 2 years ago

Been with a GoodYear for a very long time. It was nice to meet Jesse for the first time. Super friendly guy well knowledged. His customer service is outstanding. Thank you again

Alex

★★★★★

2 years ago

Found this shop through the company I work for as they service our trucks. Started bringing in my personal vehicles to get service as Sergio, Marcelo and the team always get the job done and super honest people. They do get super busy so it’s best to call ahead to make an appointment or show up right when they open to drop off the vehicle.

Janine Mena

★★★★★

8 years ago

I love this place. I've been coming here for years. Sergio is the best mechanic in the world. This is his shop and he is wonderful! His staff is simply amazing as well. Brent is super awesome! Sergio's the only owner slash boss I know that gets all up in your hood too! 😉

Steven Benedetto

★★★★★

7 years ago

This place rocks. Sergio and crew are top notch. They are honest and have very good prices. They make sure every job is done correct and cost effective. I always feel he’s looking out for my pocket book and keeping me safe on the road for a long time. I tell all my friends and family to go to iv auto Goodyear.

Lorraine Sandoval

★★★★★

5 years ago

GREAT SERVICE Sergio and his team are great! Both our cars we have work done they are reliable, honest and always do a great job for us. Highly recommend this shop. I won't take my cars anywhere else. I know nothing about cars so I feel great about taking my cars to there shop. Customer service is amazing Lorraine

Gary Ojeda

★★★★★

6 months ago

Always reliable with prices, quality of parts, service, and your time.

Rand Salisbury

★★★★★

3 years ago

Sergio and staff always do a great job. So glad to have found them as finding that right mechanic is a tricky business. I tell everyone i know to take their business here because you'll receive fast honest service at a reasonable price!

raul porras

★☆☆☆☆

7 years ago

Brought my Toyota 99 Tacoma truck in for an alignment.... worst mistake I did in my life!! The upper bolts that support the upper A-arm came out, luckily for me, I drove off the freeway and checked out where the noise was coming out!!! Call out AAA and towed my truck to the house then back to the shop. Again for the 3rd time the bolts and shims gave way.... next time a serious lawsuit!!!!!!

johan Wode

★☆☆☆☆

a year ago

I had an awful experience at this auto repair shop. They initially overcharged me for repairs that I later found out were completely unnecessary. To make matters worse, I believe they intentionally tampered with the electrical system in my car to force me to come back and pay even more. The staff was not only rude but also seemed dishonest, trying to upsell services that my car didn't need. This shop is shady and clearly only interested in scamming customers out of their money. I would strongly advise anyone to stay far away from this place.

Janeth A.

★★★★★

5 years ago

Great customer service. Fantastic work. They're fast, efficient, and welcoming. They have never tried to sell me something I don't need or had me pay for work that my car doesn't need yet, however, they do let you know that certain things are close to needing work. They're just great. I'm so glad I decided to take my vehicle here. I've been having it repaired or having the oil changed here for years! About 9 years to be exact. Highly recommend them.

Destiny

★☆☆☆☆

a year ago

Went in this afternoon to simply get air in my tires, when I arrived Marcelo yelled at me to move my car, didn’t tell me anywhere specific just pointed. I than moved my car and he yelled that I need to move again. After moving my car 2x he continued to just stay put with 2 other workers & none bothered to assist. One started mopping and Marcelo and the other worker just left. I received no help, rude customer service - the very little I did receive and will never return. I left & SELINAS TIRES HELPED ME WITH NO HESITATION WAS IN & OUT WITHIN 5 MINUTES. IV AUTO DO BETTER!

MerMimi G

★★★★★

4 months ago

Friendly, knowledgeable, professional, didn’t try to upsell, fast and great price.

Jennifer Cerda

★★☆☆☆

8 months ago

The owner was very rude! I got a phone call about 45 minutes before closing for a final price and was going to come in the next day to pay. The car was completed by this time. When I had arrived, the owner already made me feel like I was wasting his time and very annoyed. I had asked about the amount when going over the paper work, he brushed it off saying it was taxes. I asked a few other questions and again very aggressive with his answers. I paid and asked another question, maybe there was some additional changes from the phone call I had from the day before. He then told me why didn't I tell him! I wanted to go through all the paper work and the very last paper that wasn't shown, had the price that I was told, with it crossed off and an new amount was added. He told me there's wasn't nothing he could do since it was closed. I just wanted to know what changes were made but couldn't get an answer.

Paul Ecker

★★★★★

6 months ago

Sergio and his staff have helped me immensely over the last 8 years with their knowledge,honesty,integrity and quality service and all at a reasonable price.IV Auto is a definite go-to.

mrburns1969

★★★★★

3 months ago

Honest prices will do their best to get you back on the road. Very thorough so you will wait a bit.

LUIS ALVAREZ

★★★★★

3 months ago

If your tired of getting the run around, want to find an honest answer, weaher it's good or bad news, and like to be treated with respect, I suggest you give these guys a visit. They know what their doing, trust me, you wont regret it. Based on personal experience, their customer service is amazing. They get the job done in a timely manner. Their work ethics are something you don't find anymore; if they can't solve your issue, and they know where to get it taken care of, I guarantee you they will recommend you to an honest, reputable location. This shop is about 20 miles away from me, a bit over an hr. drive, but we'll worth it. Prices are comfortable, reasonable, and not as expensive as an auto dealership. This is a neighborhood shop, reputable, well established in the city of La Habra. We've all tried the rest, give them a shot, and you'll see why I think their the best, the real deal. Just my $0.02 cents. Ask for Sergio, he's a cool cat 🙂 Goodluck out there, stay safe!