Icon Auto Glass

Syed S.

★☆☆☆☆

6 months ago

Horrible customer service and service in general. Called on a Friday for windshield replacement. Got scheduled in for the next day Saturday from 8-9 am. Called them at 9:30 asking for an update. Told me I’ll get back to you with an eta. Called back at 10 am. looking for an update. Told me they can’t get a hold of the tech and will call me back. Got a call back at around 11 am telling me tech will be there around 4-5 pm. Then got a call around 3 saying the tech won’t be able to come out today and will have to be scheduled for Monday 8-9 am. Monday comes along tech shows up at 9 am. As I’m watching him he’s getting annoyed and is telling me I don’t have to stand around and that I can go home he’ll let me know when it’s done. Starts working on the car and is breaking all kinds of clips trying to get the windshield wipers off using unnecessary force. Asked him if he needs help and if he’s going to be breaking clips might as well let me try and if they break that’s ok it’s my car, I’ll take responsibility. If things are going to be breaking I might as well break themself as a joke. He got pissed and said I’m leaving. Told him good bye and not to worry about trying to put anything back together. Worst experience ever. Tech is unprofessional and rude. Management can’t get ahold of there drivers let alone manage time correctly. Wasted my whole Saturday waiting around for nothing. And then to have a grumpy tech show up in the morning like I need him to work on my car with an attitude. Don’t forget I’m the consumer. You need me I don’t need you. Went to California Auto Glass. Got a cheaper quote and much better service.

Carlos Melendez

★★★★★

a year ago

Great experience with this company. They set me up with an appointment for the very next day and had the availability of parts, time and technician I needed. Johan was extremely polite, knowledgeable and efficient! Totally calling them again, and will ask for Johan when I need to replace a windshield on any of my cars.

wiliam hill

★★★★☆

7 months ago

I called on a Saturday and made an appointment for Monday. They messed it up . It wasn't on file and they sent someone later. The workers they sent did a great job. They were very professional and courteous. It would have been a 5 but they messed up my appointment.

Juan Prado

★★★★★

a year ago

These guys are very profesional, they got here on time , where fully equipped with the ADAS calibrator and got me back on the road quick . Joan and his partner Rock !!! Thanks guys 💪🏽

Steve Morales

★★★★☆

a year ago

I have to say thank you for prompt and professional service. Windshield was damaged by Rock Carrier on 215, after a Little foot work........the Proprietor of the Rock carrier Co. Did the correct thing and had Icon glass replace my Windshield. They were super careful, my vehicle is custom wrapped and they treated it as such!! Merry Christmas to Johan his partner and Icon glass.

thndr171

★★★★★

a year ago

First time user. My window broke unknown how going through a construction zone. Johan and his partner came the very next day worked very hard fixing my window. I felt bad as it was taped up like it was tinted so they had to strip it all done. No mess! They were on time and fixed pretty fast. Very nice guys and I will certainly be using in the future.

Megan Kazmar

★★★★★

a year ago

Icon Glass was very timely, and professional with their services. I was very appreciative that they were able to get to me THE SAME DAY for the crack in my windshield. They showed up at my place of work, and when I came out it was all done! Will be my first call if ever needed again, and will be recommending to all in need. Thank you!

Richard Armstrong

★★★★★

a year ago

I own a small fleet management company and Icon has been there for me and my clients needs for going on 3 years now. Easy to communicate with, and always a timely install. They make it easy for me by going out to my clients location, or coming to mine. Couldn’t ask for better service. Highly recommended- A++

Kim Hamilton

★☆☆☆☆

a year ago

Very disappointed. Had Johan out to fix starburst chip in windshield. When job was complete the appearance of the chip was as visible as when he started (I’ve had multiple similar chips over the years and ALL were repaired with little to no marks left behind). There was a breakdown in communication when trying to discuss this, as Johan couldn’t understand English. I then called the office to discuss with a very friendly apologetic woman who said she would have Johan back out ASAP that day. Johan texted and said he would arrive at 10am the following day and “do the repair in the sunlight this time” (he had advised me to keep my vehicle in the garage for the initial appt). Johan texted at 10:40 am the following day stating he was unable to make the appointment. I followed up with a text inquiring when he would be back out and got no response from him or the office. I just hung up with the office after asking when I can expect Johan or someone to come back out and was rudely told “once a chip is filled it cannot be refilled” and “all chip repairs leave marks behind”. 1st: Icon’s customer service needs some improvement with follow-up, employee education and phone skills 2nd: Icon’s techs should be able to communicate with the customer 3rd: Their tech all but admitted, via text, he may have needed better lighting to do the job correctly in the first place 4th: Why would all my previous starburst chips been repaired with much better outcomes if this was done properly? Would highly suggest avoiding this business for your auto glass needs.

Chris Hildreth

★★★★★

2 years ago

Richard K. Came out and did a awesome job on replacing the back passenger window on my work truck..very professional would highly recommend. 5 stars all around! Thank you Richard for what you do! 👍🏻

Matthew Addison

★☆☆☆☆

a year ago

hired Icon Glass to install a windshield in my 1989 Land Rover Defender. I had purchased the electric defrost tinted windshield from Rovers North in Vermont as they are the only vendor to offer this type of windshield for my vehicle. I informed Icon when I booked the appointment that I would be supplying the windshield. The first technician that showed up removed the old glass but said that he would need assistance installing the new windshield and would be back the following day. The next day another technician, Mike and his assistant showed up driving an icon glass truck. They set up a work table and somehow the assistant broke the glass while it was on the work table. Mike said he would order a replacement but I also gave him the contact information and part number for Rovers North in case their vendors did not have the same windshield in stock. Mike replaced the old windshield so I could drive the car while waiting for the replacement. A week later Mike showed up and said that the new glass had arrived and was being delivered by another Icon glass employee. Meanwhile, Mike broke the old windshield while removing it from the car. When the windshield showed up, it was for Range Rover, a completely different vehicle. I again gave Mike the part number and contact information for Rovers North and even verified that they had the windshield in stock while Mike was in front of me. He promised to call Rovers North the following day. Meanwhile, I was not able to drive my car. A week later Mike called and said he had the windshield but again it was the wrong windshield. I asked him why he had not ordered the windshield from Rovers North as he had promised and all he could say was that the windshield he got was cheaper (for him) because the owner of Icon Glass, Lesley Jensen, was refusing to pay for the replacement and he didn't have the money to pay Rovers North. At that point I called the company and was told that the owner, Lesley Jensen, was in meetings all day but would get a message that I had called. The next day when i hadn't heard from anyone from Icon I called both Lesley and Mike. I was told that Lesley was out of the office all day and the call to Mike went to voicemail. I have tried emails and phone calls for a full week to Icon with no response at all. So not only am I out $1200 (the cost of the original windshield and a replacement, I am also not able to use the car.

Kerisa Weaver

★★★★★

a year ago

I have used Icon Glass to replace my windsheild in the past. Today a rock got me again on the freeway. I called to have the chip repaired. Within a couple hours, they sent Johan out to me. He quickly repaired my chip and was very polite. I will continue to chose Icon for any future needs. Thanks!

Katherine Cabrico

★★★★★

a year ago

Johan just replaced the windshield on my Toyota Camry and it was a great experience with Icon Glass. He is very professional and you can tell he knows what he is doing. I would definitely call Icon Glass again and ask them to send this excellent technician out.

702 Laser

★★★★★

a year ago

Johan from Icon Auto Glass A+ service. On time, fast and friendly service. Quality windshield replacement!

Tom Jensen

★★★★★

3 years ago

Borrowed my daughter's car. Saw the windshield was cracked. Didn't want her to drive it with a cracked windshield back to St. George. Contacted Icon glass, they confirmed they had the windshield in stock, scheduled an appointment on the same day and the cost was excellent. Very happy that the work they did and peace of mind that my daughter's car is safe again.

Jessie Pauli

★★★★★

4 years ago

I had the unfortunate experience of having my car window smashed in the other day. It’s completely violating and scary, but I knew I needed to replace it right away. The place my insurance chose couldn’t do it for two days. So I shopped around myself and found Icon Glass. I’m super glad I did. It was very easy to communicate with them. Over text message no less. And the phone call was quick as well. They were able to come within a two hour window the next morning! The guy got it done in a half hour and I could use my car again. Beyond glad I chose this company! Fast and efficient :)

Barbara Robinson

★★★★★

a year ago

EXCELLENT SERVICE!! Very professional staff. My window was replaced by Johan. He was very professional and quick. I highly recommend this company.