Firestone Complete Auto Care

Wayne

★★★★★

a month ago

Everything was good except they didn't start servicing my vehicle an hour & half later. My appointment was 9am for oil change and 10am for a thorough inspection I was at firestone auto for 3 hours.

Megan Martin

★★★★★

2 months ago

I come to this shop every time I need something done with my car. They are always so kind and answer any questions I have. 10/10 would highly recommend. Aldo was the man who helped me today and he was awesome!

jinn

★★★★★

3 months ago

These guys were amazing & soooo very helpful.. they tried to repair my undercover, even though i was willing to just take it off.. they went the extra mile & didn't have to & they stayed late(after hrs) to help me.. definitely 5stars. Will be using them for all my repair needs

Sante LaNeal

★★★★★

4 months ago

Luis and Aldo are always accommodating everytime I come here. Always making sure my vehicle is in great condition before I hit the road, and most importantly they always find a discount to help their customers save money. Been coming here since 2019 haven’t had any disappointments.

Katrenia Dupree

★★★★★

2 months ago

Service here is always great here. My tire was changed immediately with a short wait. Aldo was awesome when I checked out and explained everything thoroughly

John Abulencia

★★★★★

2 months ago

The team at Firestone at Rainbow and Warm Springs always delivers! They are attentive, professional, and always provide the most reasonable options available. Been with them for years and are my go to every time. Thank you so much all of your services!

Siata Hufanga

★★★★★

2 months ago

Great customer service! The staff is always friendly, patient, and quick to help me resolve my issue. Especially Aldo & Vince always great customer service & the best experience with these guys.

Jessie Miller

★☆☆☆☆

3 months ago

I wish I could recommend this shop. I came in for a full cooling-system inspection and was assured the cooling system was all good to go. After driving it 5 miles home and to another Firestone for an alignment, I got a call saying I needed a new radiator. While they did apply a discount on the radiator replacement, the customer service felt dismissive, and there was no apology or acknowledgment of the missed diagnosis. The repair itself seems correct, but the communication and follow-through left me feeling frustrated and frankly unsafe. I told them I was planing to drive to San Francisco on this truck and needed it good to go. Had I not needed to take an extra day before getting the tire alignment done, the second shop wouldn’t have caught the radiator leak that was missed in the ”comprehensive inspection” and I probably would have been stranded on the side of the road. I’m sad to say I can’t rely on this location again.

brian lund

★★★★★

4 months ago

I have no complaints. So far so good. Very courteous and helpful. They had it all done by closing. They price matched a competitor. I'd give them a 10, but im gloomy ol' Eeyore and a repeated victim of Murphy's Law.

Ayter

★☆☆☆☆

a month ago

THE WORST FIRESTONE IN THE STATE, Went in to fix my catalytic converter 5 times, it never got fixed pay each time and when I went to get it fixed on the 6th time they still wanted to charge me even though it was the stores fault it was never fixed. They even blamed me for trusting them. Do not go here, I wish I could give 0 stars

Justine Khonesavanh

★★★★★

3 months ago

Amazing customer service. The staff members are kind and very professional. Services are not done without our consent, and staff communicates with clear transparency, so there’s no surprise or hidden fees. Firestone on Rainbow is the only full service car shop I’ll go to from now on.

Chris McKeague

★★★★★

a month ago

Quick service, the customer service rep on the front was polite, kind and took extra time with the customers to give them exactly what they needed. I sat there waiting for my car and saw the way he acted with people. He even managed to de escalate an angry customer while he was there.

Justin Ha

★★★★★

5 months ago

I want to give a big shout-out to Ben and Vincent at Firestone! They’re always polite, friendly, and go above and beyond every time I bring my vehicle in for service. I’ve been a loyal customer at this location for over 10 years, and their honesty, helpfulness, and professionalism have never changed. They’re never pushy—just consistently reliable and trustworthy. Highly recommend this team for anyone looking for excellent service and genuine care!

Desiree Garces

★★★★★

a month ago

I had a great experience with Firestone. The staff member Aldo was super helpful, explained exactly what was going on with my tire, and didn’t charge me for the inspection. It’s refreshing to find a place that’s honest and genuinely wants to help.

Leti Meyers

★★★★★

2 months ago

First Firestone I’ve been to where the staff was friendly, respectful & professional from the start. Greeted & interacted with Aldo I came in on a Sunday around 9am, knowing it could be busy. Auto shops take time services can run longer & people add things on. I planned for that, brought my laptop, & didn’t rush the process. My husband sent me to this location because we’ve had bad experiences at other Firestone locations in California & Texas, so I wanted to make sure this one gets the recognition it deserves. Experience: •Wasn’t too busy •Acknowledged me right away even when Aldo was on the phone •Patience with explaining to me what I’m being charged with or whats been found that needs attention •Greeted everyone the same while I was there even though a lady came in with an attitude they stayed calm and professional • Car was checked some flags to keep in mind Overall an easy & smooth visit. I would definitely come back.

Sheryllyne Ong-Kunitake

★★★★★

2 weeks ago

Needed alignment for an upcoming trip. Set an appt online the night before and got confirmation the morning after that I can bring it in. Got the lifetime one and such a deal. Aldo took care of us. Hes so pleasant and glad I went to Firestone. Got the lifetime alignment from pep boys before and only used it once bec when I bring it in, they always give reasons as to why they can't do the alignment. Wasted my time and my complaint went on deaf ears even if I emailed customer support and said that they will fwd to field leadership team but nobody contacted me. That was 2024 Go to Firestone! This location won't disappoint u

Alysson Roundy

★☆☆☆☆

2 weeks ago

Horrible experience!!! Called and scheduled an appointment for 12:00. Arrived early and dropped my vehicle off, asked how long it would take and they said about an hour. Decided to run a few errands, came back an hour and a half later only to find that my vehicle had not left the exact spot I had parked it in when I arrived. Went inside and asked why my vehicle had not been moved where a gentleman then explained that they had become backed up even thought when we had left it was exactly 12:00 and that there were not many other cars in the parking lot. We left for another hour and a half and when we returned the vehicle had been taken back but was not completed. After about thirty five mins I proceeded to ask a gentleman to see how much longer the wait would be. After another fifteen minutes I asked another gentleman to see if he could find out how much longer it would take. I then proceeded to walk out to where my vehicle was being held only to find that the three gentlemen were talking and laughing. I address the issue and time situation. After talking to them we then only waited ten mins and the vehicle was ready. I don’t recommend going to this location even if you scheduled an appointment.