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About Business
Firestone Complete Auto Care is a leading Car Repair specialist serving the Las Vegas, NV, Enterprise area. They provide a wide variety of solutions, including Tire shop, Auto air conditioning service, Auto repair shop, and other Car Repair tasks. Boasting a solid 3.6/5 rating from 331 verified reviews, their reputation precedes them. As a locally-owned business in Las Vegas, NV, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Las Vegas, NV.
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Google Reviews
Alysson Roundy
★☆☆☆☆ Horrible experience!!! Called and scheduled an appointment for 12:00. Arrived early and dropped my vehicle off, asked how long it would take and they said about an hour. Decided to run a few errands, came back an hour and a half later only to find that my vehicle had not left the exact spot I had parked it in when I arrived. Went inside and asked why my vehicle had not been moved where a gentleman then explained that they had become backed up even thought when we had left it was exactly 12:00 and that there were not many other cars in the parking lot. We left for another hour and a half and when we returned the vehicle had been taken back but was not completed. After about thirty five mins I proceeded to ask a gentleman to see how much longer the wait would be. After another fifteen minutes I asked another gentleman to see if he could find out how much longer it would take. I then proceeded to walk out to where my vehicle was being held only to find that the three gentlemen were talking and laughing. I address the issue and time situation. After talking to them we then only waited ten mins and the vehicle was ready. I don’t recommend going to this location even if you scheduled an appointment.
Sheryllyne Ong-Kunitake
★★★★★ Needed alignment for an upcoming trip. Set an appt online the night before and got confirmation the morning after that I can bring it in. Got the lifetime one and such a deal. Aldo took care of us. Hes so pleasant and glad I went to Firestone. Got the lifetime alignment from pep boys before and only used it once bec when I bring it in, they always give reasons as to why they can't do the alignment. Wasted my time and my complaint went on deaf ears even if I emailed customer support and said that they will fwd to field leadership team but nobody contacted me. That was 2024 Go to Firestone! This location won't disappoint u
Leti Meyers
★★★★★ First Firestone I’ve been to where the staff was friendly, respectful & professional from the start. Greeted & interacted with Aldo I came in on a Sunday around 9am, knowing it could be busy. Auto shops take time services can run longer & people add things on. I planned for that, brought my laptop, & didn’t rush the process. My husband sent me to this location because we’ve had bad experiences at other Firestone locations in California & Texas, so I wanted to make sure this one gets the recognition it deserves. Experience: •Wasn’t too busy •Acknowledged me right away even when Aldo was on the phone •Patience with explaining to me what I’m being charged with or whats been found that needs attention •Greeted everyone the same while I was there even though a lady came in with an attitude they stayed calm and professional • Car was checked some flags to keep in mind Overall an easy & smooth visit. I would definitely come back.
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