Import MotorWorx

Angelique Marie

★☆☆☆☆

Edited a month ago

My Jaguar was serviced here for a span of 2 years, spending over $15k and receiving excellent customer service from Bruce. Bruce suddenly left and was replaced by “Alvaro”. Alvaro has been difficult to communicate with & impossible to level with, making it not possible to at least leave on a good note. I experienced him to be belligerent, argumentative & would default to bickering; a nightmare customer service experience. I tried communicating with him over the course of a few months, thinking I might’ve just caught him on a bad day, but my experience with him was consistent. It turns out he’s the only point of contact except for receptionist Evelyn who only takes messages. Apparently the owner does not talk directly with clients. It’s surprising that he would have somebody like Alvaro representing his business, chasing away solid clients like me. I retracted my recommendations to anybody who I’ve referred to this place & and will be sure to share my atrociously negative experience. Something has become terribly wrong here and I suggest running the other way from this establishment.

Jeff Engel

★★★★★

3 months ago

Import motor worx is that place to go for your imports they help with my sons mini cooper twice excellent customer service and excellent service. These guys are the real deal.

Aj Winaq

★★★★★

5 months ago

They care about the Customer and service they provide. They are patient and kind . I have a audi and they made sure to explain and break down everything. Their workplace well put together and very clean

Angel Wei

★★★★★

8 months ago

I’ve been going to Import MotorWorx for 7–8 years, even after switching cars. They clearly know what they’re doing, and I’ve always felt confident bringing in my car for both oil changes and road-trip inspections. The shop is in a safe, sunny neighborhood, so while I wait, I’ll get my nails done, grab a coffee, or pick up mail. It’s way better and more efficient than going to the dealer—especially since I can get errands done at the same time.

Nicole Murray

★★★★★

6 months ago

⭐️⭐️⭐️⭐️⭐️ Stellar service with a smile! Import Motor Worx combines fair pricing with something even more valuable — trust. So far, I’ve had a full service, brake replacements, and even an emergency pop-in for a fluid warning light. Each time they’ve been accommodating with my schedule and never made me feel like an inconvenience. What sets them apart is the extra care: if you don’t have a ride, they’ll set you up with an Uber. That level of thoughtfulness makes all the difference. I highly recommend Import Motor Worx to anyone looking for reliable, honest, and professional service.

Monika Pate

★★★★★

11 months ago

Import MotorWorx is truly the best. They keep you informed of the repair of your car. Love the fact that you get a quote & can approve or decline in a text. Also love that they follow up and are understanding. The week my car was dropped off for diagnostic testing I had a death in the family & my hubby had an hospital emergency- they were so understanding and didn't pressure me but worked with me. Anyways, they have gained a customer for life.

Chris Ramirez

★★★★☆

a month ago

good reliable people and they have decent prices always give me a list of what extra things my car needs its my 2nd time with them and ill keep coming back

Oliver 90212

★★★★★

10 months ago

Great customer experience! I went to this place based on good reviews and location. Turns out my experience was excellent! Very professional, this place uses only Genuine parts (same as your dealer) , provides a complete inspection of your car and share what should be done to the your vehicle to maintain it at peak performance! I am from the auto industry and this place checked all the boxes and more. Very satisfied

Deren Bajakian

★★★★★

7 months ago

Alvaro was very nice and fastidious. I caused him to clean up coolant because my car leaked and he was so chill about it. Also chatted about my car, things he found, etc. Overall, a good shop for those who can afford $195/hr in labor!

Tollea Hill

★★★★★

9 months ago

Great service and great work. I appreciate the diligent effort and support of the motor work team. They repaired the issue with my vehicle and had it back to me in no time. The price was affordable for the type of car.

Tim Ahn

★★★★★

2 months ago

Excellent shop. Import Motorworx took care of my car and me. No stress or worries taking my vehicle here.

Patel Sign

★★★★★

10 months ago

Bruce helped me get my Audi 2012 A7 back in great condition. I changed my mount and a few other small things. Everything was done very nicely and the price was reasonable. I can safely say this company is managed by good people.

Alvaro Paiva Bimbo

★★★★★

11 months ago

Fiat 500 owner. After several attempts to find the root of a problem at the dealership without success, I feel SO glad I took a leap of faith taking the car to MotorWorx. Bruce and his team know exactly what they are doing, and they care enough to find the real issues. Their estimate system is very modern, you can see pictures, description, and recommendations sorted by area, to then pick and choose what problems to repair now, and what areas can wait. Prices are definitely fair, you can check online in eBay, etc, that they are not overcharging (like many do). Very professional, very efficient service. Bruce communicates clearly, and never leaves you hanging. Highly recommended!

BELVIA JENKINS

★★★★★

a year ago

2012 - Mercedes Benz - Mint Condition Absolutely positively the best auto service experience. Attentive to my questions and concerns. The manager agreed to review and explain the diagnostic I received from dealership. However, they performed their own diagnostic for better accuracy. They were transparent about estimate and service my car required. Staff was professional, courteous. I highly recommend.

Jason Zhang

★★★★★

3 months ago

It is a nice place to repair my C-300. I got excellent service and reasonable price. I am happy

Ralph Kho

★★★★★

8 months ago

I just had Import Motorworx done an oil change on my Porsche Macan and they also noticed that my oil was leaking. They gave me an estimate and repaired my vehicle in a very remarkable fashion as they claimed. They also offered me complimentary snack and water while I was waiting for an oil change. Alvarado, Evelynne, and the rest of the staff were awesome there and I will continue to come back to them for my vehicle in the future! Thank you again Import Motorworx!

Ashley Novak

★★★★★

7 months ago

They do all the work on my Audi and love the prompt service and affordable prices. I never feel like I’m being ripped off like I have at other mechanics.