Import Performance Inc.

Kathryn Edelstein

★★★★★

4 months ago

I can’t say enough about what a positive experience we had purchasing our used vehicle from Import Performance. After many really terrible experiences with big dealerships, we were desperate for some honesty and zero-pressure customer service. John and Noah were amazing and helped us find exactly the right car for our needs - and for a very reasonable price. As well-respected mechanics, they really know the cars and make sure they’re in great shape before selling. I don’t think I’ll ever purchase a used vehicle from anyone else again

Shiniqua White

★★★★★

6 months ago

I purchased a Mercedes SUV from Import Performance initially. After driving for only a few days, it started having problems. We all know that when purchasing a used car with no warranty, you are pretty much on your own legally if the owner does not choose to help. I was thoroughly impressed with Import Performance's integrity and patience when it came to my unfortunate situation with the car. They were unable to figure out exactly what was going on with the Mercedes but they did allow me to purchase a BMW (that I absolutely love!) and make up the difference. I was also offered a loaner which I drove for quite some time. The service they provided to me definitely goes to show that there are still people out there who are honest and provide quality service. I highly recommend Import Performance for any vehicle purchase and/or service/repair. Thanks to John and his crew!

Mary Lockamy

★★★★★

a month ago

We brought them an old car that had many problems and they worked very hard to resolve the issues. Very professional and kept us informed through the entire process. I highly recommend this business.

Jesse Padilla

★★★★★

Edited a month ago

This is my home shop! They have taken care of my car over the years. Very knowledgeable crew and the management and ownership are amazing. I highly recommend import performance

Phoenix Coleman

★★★★★

Edited 2 years ago

Bought two (2) Porsches from John (owner of Import Performance) and I LOVE THEM BOTH!! First was a 2001 Boxster and a later trade of my old Cayenne toward the value of a newer Cayenne. His shop has properly, effectively, and affordably serviced all three vehicles, John’s expertise and professionalism are superior. He and the guys in his shop have gone above and beyond my expectations related to sales and service. Definitely recommend!!

Reda Reda

★★★★★

5 months ago

Very highly recommend, very professional and good work. Just make sure to get a written quote with the estimate. Joe was the one working on my car and he is very skilled and knowledgeable. Thanks to John, he was very friendly and walked me through everything.

Brandon King

★★★★★

2 years ago

John always takes care of me and works within my budget where they can for repairs on my 2018 Alfa Romeo. Not many other than the dealer will touch my car but they confidently took it own. They did my front and rear brakes, machined my rotors, diagnosed a faulty start and replaced my starter relay. I come out cheaper than expected every time. Highly recommended!

Jenny Mireles

★★★★★

4 years ago

So. April 2021..What can I say. John posted a 2002 VW cabrio for 3k and me out in California saw this and thought I want that! I contacted John who informed me that there was already a hold on this car, my heart was shattered. i told him if by any chance this person backs out let me know; and thank my lucky stars he text me and said "they didn't buy it" I put a $200 hold on the car and he informed me that it was non refundable I gambled putting this deposit on a car i barely saw and never drove and I was 3000 miles away. I'm sure John though I was crazy. Sure enough a week later we flew out to North Carolina and saw this beauty of a car. John still thinking I am nuts for picking up a car and attempting to drive it cross country being 20 years old and priced at 3k. He mentioned many times that he wouldn't allow his sister to take that journey and he made sure I understood that there was no refunds and I couldn't call him from the side of the 40 and ask for help. (Although I got the vibe that hes's a nice enough guy he would do what he could to help). I pondered on it for a minute, John was clear with what he repaired and let me take it on a few test drives. We were 3 girls not knowing too much about cars, about to drive this car 3000 miles back to Los Angeles. It started to rain, John replaced the wipers for us, John gave us Anti Freeze in case we needed in on the journey home. He had changed the battery, and put in a radio (because he disclosed the original one was broken) There was no way we could drive cross country with no tunes. We drove John crazy I'm sure that Saturday, we had thousands of questions, and although he never promised the car would make the trip; I really got this vibe that he genuinely cared that we made it home safe. I bought it! the 3 of us left with the car and headed out. I texted John multiple times still asking questions about things and he responded; I mean the sale was done... he could have been good riddance.. but he is a decent human being and in the used car sales world that is hard to fine. Long story short that little car made it home safely. 3000 miles in 4 days and pretty much through all kinds of weather. John was also kind enough to send us off with one of his good luck garlics. Would it have been Johns fault if we didn't make it, no.. but his honestly and genuineness made him easy to trust. The other gentlemen I believe his name was Phillip.. he went on the test drive with me, he was just as kind. Putting up with us 3 annoying women who just got off a plane is not easy and those two handled us with CLASS. John had another offer on the car, for more money he even showed the proof of it; he could have made up some excuse to not sell the car to me, but true to his word he held that car for me and that integrity these days is hard to find. And too boot by the time I got home, he had sent over all the paperwork I needed to go to the DMV. I appreciate John, and his shop for assisting me with this purchase. We had an amazing road trip home I can't wait to drive her in the California Sun. Good People here! Thanks Again!

Alex Boubekhadda

★★★★★

9 months ago

These guys are very professional. They fixed my BMW X1 promptly and without any issues. As a first-time customer, I even received a discount. When I returned to pick up my car, I was surprised to find it had been fully detailed—at no extra cost! I was genuinely impressed. I highly recommend this place.

Connor Keith

★★★★★

7 months ago

Recently bought a 2017 Audi A4 from them and the whole experience was painless. The staff and owner were very polite and accommodating. Pricing and service were amazing as well. 10/10 would recommend for purchasing a high quality used vehicle.

Fatih Karakuşlu

★☆☆☆☆

11 months ago

I left my Bmw here because it had an injector fault. I told them that when I hooked it up to the computer, the code was injector. They said they'd fix it. The next day I went and asked, "Have you looked at the car?" One person said they hadn't looked at it yet, that there was no time. I said I wanted to take the car back. Then a guy named john came and said that he looked at the car and said that the problem was not the injector, but the injector malfunction because the car's computer was measuring incorrectly. He told me it would cost $900 to $1800. When I said I wanted to buy the car back, he charged me $300 to hook it up to the computer. It was obvious that what he said was a lie, his employee said he didn't look at the car, he said he did. Anyway, I paid 300$ and took my car there, he is not very nice to the customer. I had my car done elsewhere for only $800. Guaranteed. AND IT'S ONLY THE INJECTOR!!!!!! This place is a money trap. I paid 300 bucks for doing nothing.

Albert May

★★★★★

9 months ago

For the past 15 years I have used Import Performance for jobs from oil changes to motor rebuilds on numerous makes and models. I will not go elsewhere based on their honesty and satisfactory work. I refer all my family and friends to them when they are in need.

Shayeq Sadat

★☆☆☆☆

9 months ago

Very expensive! Asked me over $200 for 2023 Corolla XSE single tire alignment. I’ve never been asked more than $70 for tire alignment in Raleigh. Don’t waste your time around this shop.

dbsmithkb44

★★★★★

a year ago

Great attention to detail. Very reasonable prices. They did a complete inspection and repair of our older Mercedes. Very detailed estimate. Quality work in a very timely manner. Would highly recommend!

Keisha Thomas

★★★★★

3 years ago

My son & I went this past Saturday to purchase a Mustang. When we got there the young lady was detailing the car. While outside we met Phillip & he was extremely friendly. Within 5 minutes my son & I took the vehicle on a test drive. Once we got back she continued to detail the car. She did an excellent job. Phillip was beyond nice & very personable. He treated my son and I with the utmost respect. They didn’t budge on the price but honestly the price they asked was fair. We were in & out in less than 3 hours. I have no complaints about the car or service we received. My son absolutely loves his mustang. Thank you!

Benji Reams

★★★★★

4 years ago

Unlike other car dealerships these folks were not pushy or aggressive they worked with me to make sure I was fully satisfied with the vehicle that I was purchasing they made me feel at ease . Sometimes dealing with a car dealership can leave an uncomfortable feeling the way that the salesperson will keep running back and forth to the manager's office to let you know what deal they can give you the salesman that I dealt with made his own decisions I had a trade in with nearly 300,000 miles they said that the mileage was too high for them to accept but after it was all said and done they offered to buy my vehicle anyway and I accepted their offer the car I purchase only had one fob and key they told me if I would leave it overnight they would be sure to have another fob and key made for me tomorrow at no extra cost to me this was indeed a laid-back atmosphere that I would be willing to go back to again and again. I do not hold back on Google reviews if I'm satisfied I will state just that and if I feel screwed over I will state that as well kudos to import performance Incorporated

Jacob Desjarlais

★★★★★

5 years ago

I bought an old, worn out Miata from these guys. They worked with me on the price and took care of the car. I'm super happy and would work with them anytime!