Import Specialists

James Scarlett

★★★★★

3 months ago

I brought my car in to Scott’s after being let down by another auto shop in town. First, they took a drive with me in the car so we could discuss what was happening whilst it was happening. The next day, Joe called and gave me a detailed explanation of everything they found. He explained what was urgent to fix and what could wait. They very clearly laid out pricing. The car was fixed the following day at the exact price they had said over the phone. I’ll be taking my vehicle here exclusively from now on. 10/10 for customer service and automotive care!

Paul

★★★★★

4 months ago

I found my mechanic! My dad was the original owner of a 1997 Chevrolet Suburban which I now proudly drive. It has always been meticulously cared for, and I am very particular about who I let work on it. It has over 200k on the odometer and the 5.7L V8 needed some love. Landon (Mechanic) was just the man for the job! I took the truck in because I suspected it was leaking transmission fluid, as there was severe accumulation on the transmission pan. Landon did a meticulous and thorough inspection and identified the culprit of the leak; it was actually blow-back from the block. Landon allowed me to look over his shoulder while he replaced the valve cover gaskets, distributor O-ring, and upper and lower intake manifold gaskets. I was impressed with Landon's mechanical aptitude and efficiency. He also respected my vehicle; protective covers were placed on the fenders/panels to preserve the paint and protect from nicks/scratches while he worked under the hood. He disassembled the air intake and top of the block with ease in an orderly fashion. He patiently explained his process and also elaborated on the function of components in the engine, like the distributor. Also, he cleaned up the block which had 200k+ mi of grease and grime accumulation; it looks like a brand-new block! He especially cleaned the interfaces where the gaskets mate up to the block to ensure proper seal. The work was done four days ago, and the leaks are resolved! I cannot fully express my gratitude and how impressed I was with Landon's knowledge, expertise, and care. He treated my truck like his own and is a genuine person. You don't find mechanics like him every day; I will be a returning customer and recommending this shop to my friends! I was also floored by the elite customer service offered by Joe (Service Advisor) and Scott (Store Director). I live about 50-miles from the shop and brought my truck in without an appointment. They fit me in, had Landon perform the diagnosis, and they guaranteed the work would be done same-day. They actually stayed 2-hours past closing to honor that promise. The work actually came in UNDER the estimated cost, as there were a couple of components included on the original estimate (i.e., oil pressure sensor and other gaskets) that were not needed when Landon got into the block and doing the work. How many shops would actually deduct cost from the estimate? These are honest folks who run an honest operation. I have no hesitation recommending this shop. 5 out of 5 stars all day! I'll also say that Joe and Scott went above and beyond to make me feel welcome in their shop. As I mentioned, I do not live in town and was "stuck" for lack of a better term. Joe gave me a lift into town with the company shuttle to kill some of the day. However, I returned to the shop shortly thereafter and watched most of the work for my own interest. They were very hospitable and conversed with me like an old friend. I am very happy I brought my truck to this shop and will be coming back. Thanks to all the folks at Scott's for fixing my truck and getting me running! Best Regards, -Sean

Dillon McElwaine

★★★★★

a month ago

I am absolutely thrilled with my recent experience at Scott’s automotive. I went in for a brake issue and after diagnosing they let me know that there was an open recall and the dealer would handle for free. They’re providing so much value by their honesty and transparency Thanks so much. Dillon

D Cook

★★★★★

3 weeks ago

Great service from the crew at Scott’s. They take the time to explain issues instead of just telling you something needs to be done. Will be taking my car there from now on for any/all service.

Helena Hronik

★★★★★

2 months ago

Extremely friendly and professional staff! Five star customer service. Got my vehicle in and out in a reasonable amount of time, and gave me a list of things to look over for future visits. Didn’t feel pressured or uncomfortable with any part of the process. Will definitely keep recommending Scott’s Automotive!

Jenève Dubé

★★★★★

6 months ago

Scott's is awesome! Really friendly staff and an honest team. I brought my car in for an alignment (pretty convinced that was what my car needed asap), and after a comprehensive check-up they recommended I actually focus on getting new tires instead because that was what was actually causing the pulling/wobbling. We postponed the service entirely and they weren't pushy on my timeline to get new tires. Joe took the time to explain everything and get pricing for the service recommendations for me (there were a lot—I have an older car), which was really helpful. Also, the waiting area is very clean with lots of natural light and has super comfortable seats. The thoughtful and well-stocked refreshment area is also a nice touch :)

Meghan Hughes

★★★★★

2 months ago

As a woman, auto shops can sometimes feel intimidating. This was my first time at Scott's Auto, and I was impressed with the courtesy and honesty of the whole crew. My Crosstrek needed diagnostics before driving 1400mi across the country for school. They took every consideration to minimize costs. In the end, the diagnostics were popping up for a transmission issue that only a Subaru dealership is equipped to handle. Given the likely $$$$ costs that would ensue with dealership transmission repair/replacement, Scott's generously waived the diagnostics fees to help me out. I have never had an auto shop with the level of kindness and accommodation I experienced here. An added bonus - they dropped me off/picked me up from a coffee shop during my wait. If I'm ever back in FOCO, this will be my place. Thank you all so much!

Haley Anderson

★★★★★

3 months ago

This shop is wonderful! I don't normally give reviews, but from my first experience with these guys, I gotta hand it to them. They got my car fixed in a very timely manner, for me having to get it towed in with no appointment. Not only did they fix my car but they did a full inspection (with pictures ! ) along with recommendations on what I can do for my car in the future. Scott helped me out the whole way through, even picking me up from my place when it came to get my car from the shop. I will be going back, no questions asked.

Erin McLaughlin

★★★★★

5 months ago

Excellent service. We had a great experience. Super friendly staff and very reasonable prices compared to the competition. We will definitely be taking our cars there again.

Alissa Clemens

★★★★★

a month ago

Third time taking my car into Scott’s and they never disappoint. They’re always honest and transparent. I really appreciate the complimentary and comprehensive check they do and the itemized list they give you with quotes already listed makes everything so easy. 100% recommend!

Russ Moats

★★★★★

3 months ago

Scott was really nice. I felt very comfortable there. I asked him to do to put on snow tires for my son’s BMW 525i. He got us in right away. And he did a diagnostic on the car, but didn’t really push much! I like that👍. I felt like his prices were very fair. And he let us know what’s going on with the car and left it up to us on what to do. Like I said very comfortable plus I love supporting locals. And he was raised here great people, honesty and good local service thank you Scott. I appreciate it.

Britney Hughes

★★★★★

3 months ago

Best automotive shop I’ve been to in at least a decade. I stopped in without an appointment, hoping they might be able to take a quick look—and they absolutely delivered, twice. The team accommodated me on the spot, diagnosed the issue right away, and had everything taken care of faster than I ever expected. Everyone was friendly, professional, and genuinely eager to help. It’s rare to find a shop that goes above and beyond like this. I left feeling completely taken care of. Highly recommend this place to anyone looking for reliable, honest, and efficient service! Shouts out to Scott A and Todd for their excellent customer service and knowledge of my vehicle.

Antonio

★★★★★

2 months ago

Based on reviews and a discount mailer coupon, took my 2014 Subaru Forester in for an alignment and oil change. Joe was professional and pleasant to deal with. Around Mid day I received an in-depth inspection report complete with pics, explainer videos and diagrams. It was almost like a home inspection report it contained such detail. From the six items needing attention, I chose to add a radiator flush & rear differential fluid replacement. The shops communication, professionalism and service are top notch. I highly recommend Scott's on Laporte Ave!

Patrick Hendrickson

★★★★★

2 months ago

Highly recommend using Scott's for car services. I have been taking both my car and my wife's car here for the better part of a year and they are a huge improvement over my last mechanic shop. They are easy to work with, knowledgeable, and affordable. Their recommendations have always seemed fair and they have never been pushy on selling me more services than I want or need. They're a great shop to have in the neighborhood.

Cynthia McDermott

★★★★★

a month ago

I took my car in for a pre-purchase inspection, and Cory and the team were incredibly friendly and helpful from start to finish. They even offered a shuttle service while my car was being inspected, which made everything so convenient. Afterward, they provided a very comprehensive report and walked me through it in detail so I fully understood everything. I truly couldn’t have asked for a better experience.

Randy Walters

★★★★★

3 weeks ago

Lou and the rest of the friendly folks did a great job on our 2011 Lexus RX 450h. They replaced both CV boots, control arms, new trans fluid and alignment. Price seemed very reasonable, certainly much cheaper than the dealer. Thanks again!

Timothy Landau

★★★★★

a month ago

I dropped my car off at Scott’s overnight and left my key and a description of the issue that brought me in. I got a call first thing in the morning about it and got a full inspection done. The inspection was very thorough and prioritized. Joe was extremely helpful and very easy to work with. Every repair bill hurts but I was happy to pay this one as I knew I received quality service and work. The repairs were done in a day and I will be back for additional work. I highly recommend this shop to anyone reading this and will also recommend to anyone I can. Thanks guys.